Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294470 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542458 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129817 Views
74 replies
12 likes
Dear Spotify-Team / Community, we´re running a label. Now i tried to add a profile image - i connected the Spotify account with a Facebook account, as there is no other chance to add a profile image. The username on our Spotify account is still the r...
Dear Spotify-Team / Community, we´re running a label. Now i tried to add a profile image - i connected the Spotify account with a Facebook account, as there is no other chance to add a profi...
Roadie
273 Views
3 replies
0 likes
So, I tried accessing the student discount, and I was ineligible for it. But a hold was put on my bank account for $4.99 and resulted in my over drafting. I need you guys to send a letter to my bank stating that that $4.99 was not supposed to be held...
So, I tried accessing the student discount, and I was ineligible for it. But a hold was put on my bank account for $4.99 and resulted in my over drafting. I need you guys to send a letter to my bank ...
Composer
223 Views
1 replies
0 likes
Guten Tag lieber Leser,Ich wollte mir 3 Monate Spotify Premium für 0,99€ kaufen, so nun nach der Zahlung mit Paypal komme ich wieder auf die Angebotsseite und nichts passiert mein Geld ist noch auf dem Konto und Premium ist nicht da.. Garnichts habe ...
Guten Tag lieber Leser, Ich wollte mir 3 Monate Spotify Premium für 0,99€ kaufen, so nun nach der Zahlung mit Paypal komme ich wieder auf die Angebotsseite und nichts passiert mein Geld ist noch auf...
Composer
2168 Views
1 replies
2 likes
el dia de ayer trate de hacer el pago de la membresia familiar por medio de mi tarjeta de credito y me aparecio el siguiente mensaje Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pa...
el dia de ayer trate de hacer el pago de la membresia familiar por medio de mi tarjeta de credito y me aparecio el siguiente mensaje Ups, parece que tu tarjeta o proveedor de pago están ten...
Community Legend
312 Views
3 replies
0 likes
Hi, I subscribed to Spotify Unlimited a while ago. It's been working great so far, but today, when I logged on, I realized that I didn't have any subscriptions anymore. I can only listen to random musics and not playlists like I used to. But when I l...
Hi, I subscribed to Spotify Unlimited a while ago. It's been working great so far, but today, when I logged on, I realized that I didn't have any subscriptions anymore. I can only listen to ...
Community Legend
239 Views
1 replies
0 likes
Hey there. I deactivated my Facebook account a few days ago. I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists transfered over. I sent an email yesterday but haven't heard a...
Hey there. I deactivated my Facebook account a few days ago. I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists...
Community Legend
290 Views
4 replies
0 likes
For some reason spotify kicked me out and I had to login again. When I try to login with facebook spotify keeps on saying "Login Failed...The username or password is incorrect. If you need more help, see our help pages." I know I am using the correct...
For some reason spotify kicked me out and I had to login again. When I try to login with facebook spotify keeps on saying "Login Failed...The username or password is incorrect. If you need more ...
Casual Listener
308 Views
1 replies
0 likes
I'm trying to cancel my premium account, so I go to https://www.spotify.com/ca-en/account/subscription/ and the only option is to upgrade to premium. Looking at my overview it is saying I'm on free. Yet on my devices it is showing that I am on premiu...
I'm trying to cancel my premium account, so I go to https://www.spotify.com/ca-en/account/subscription/ and the only option is to upgrade to premium. Looking at my overview it is saying I'...
Community Legend
211 Views
1 replies
0 likes
Acabo de comprar spotify premium, pero al momento de revisar la cantidad de meses y el nuevo cobro, me aparece que sera dentro de un mes.La promocion decia que serian 3 meses y que me cobrarian un valor menor al que aparece en mi cuenta, podrian ayud...
Acabo de comprar spotify premium, pero al momento de revisar la cantidad de meses y el nuevo cobro, me aparece que sera dentro de un mes. La promocion decia que serian 3 meses y que me cobrarian un ...
Roadie
270 Views
1 replies
0 likes
Is there any way to delete a Spotify account? I made a different one because I forgot my password and now the wrong account is linked to my student information. Or is there any way to log out of a facebook based account and log into another one on fa...
Is there any way to delete a Spotify account? I made a different one because I forgot my password and now the wrong account is linked to my student information. Or is there any way to log out of...
Community Legend
230 Views
1 replies
0 likes
Mon compte est associer à Bouygues télécom mais ni vous ni Bouygues n'arrive et désactiver le compte prenuim comment puis-je faire
Mon compte est associer à Bouygues télécom mais ni vous ni Bouygues n'arrive et désactiver le compte prenuim comment puis-je faire
Community Legend
195 Views
1 replies
0 likes
Dear Spotify support, with horror I received a mail from a German lawcourt, that they are about to open a lawsuit against me regarding an uncovered invoice from September 2014 (9,99 €). This must be an error? I cannot explain why this is sent out by ...
Dear Spotify support, with horror I received a mail from a German lawcourt, that they are about to open a lawsuit against me regarding an uncovered invoice from September 2014 (9,99 €). This...
Roadie
294 Views
3 replies
0 likes
Es posible reiniciar mi cuenta spotify para empezar a escuchar musica nueva sin las preferencias que ya tenia? Agradezco la ayuda!
Es posible reiniciar mi cuenta spotify para empezar a escuchar musica nueva sin las preferencias que ya tenia? Agradezco la ayuda!
14835 Views
0 replies
29 likes
I have free account and dont want to pay the regular price for premium, the promom is great. I want to use Itunes money to pay for the subcription too. On my iphone, it says "Send email" so i do and the email never shows up. I checked my email and it...
I have free account and dont want to pay the regular price for premium, the promom is great. I want to use Itunes money to pay for the subcription too. On my iphone, it says "Send email" so i do and ...
Roadie
162 Views
1 replies
0 likes
I am not sure if this is right forum to ask about this, and furhermore do I get the answer for my question from the staff at here.However I took 1 month subscription dec. 2015 because there seem to be discount and I supposedly get 2 extra months, tod...
I am not sure if this is right forum to ask about this, and furhermore do I get the answer for my question from the staff at here. However I took 1 month subscription dec. 2015 because there seem to...
Not applicable
223 Views
1 replies
0 likes
Hi,let me expose my trouble.I actualy have a Spotify account premium (name : Dezidar), but it's not linked to my facebook accountthe probleme is, I already have an old account with my facebook account and i don't know how to delete it.
Hi, let me expose my trouble. I actualy have a Spotify account premium (name : Dezidar), but it's not linked to my facebook account the probleme is, I already have an old account with my face...
Not applicable
162 Views
1 replies
0 likes
Hi.I am paying the premium account at 9,99€ per month but two weeks ago I realized I got logged out of the account and couldn't log in again because I'm living in Africa. Once back in Europe for christmass I logged in and to get the premium account a...
Hi. I am paying the premium account at 9,99€ per month but two weeks ago I realized I got logged out of the account and couldn't log in again because I'm living in Africa. Once back in Europe for ch...
Not applicable
150 Views
1 replies
0 likes
Hi Spotify, I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me: "Unfortunately you are ineligible for the offer you were looking for. Don't worry, here's another offer we have...
Hi Spotify, I can't use your new promotion since I've had premium before. That's all fine, but you do state there is another offer for me: "Unfortunately you are ineligible ...
Casual Listener
723 Views
3 replies
0 likes
I can't log in to Spotify and get the error message above. I am in the uk, have a uk number but can't log in. How do I get around this? I am paying for Premium
I can't log in to Spotify and get the error message above. I am in the uk, have a uk number but can't log in. How do I get around this? I am paying for Premium
Roadie
222 Views
1 replies
0 likes
I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing that says "remove." It doesn't say "remove", it just s...
I'm tryng to go through the process of deleteing a family member so I go in and add more family members. It says to click "remove" under the perosn's name you want to remove, but there is nothing tha...
Roadie
483 Views
5 replies
0 likes
