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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9845 Views
  • 3 replies
  • 9 likes
  • Security
  • 9845 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492359 Views
  • 981 replies
  • 111 likes
  • Account
  • 492359 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213525 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213525 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122475 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122475 Views
  • 72 replies
  • 12 likes

Unable to change country

I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how to change country for my account, I followed the ins...

  • Newbie
  • I created this spotify account to use in a family plan. When I tried to redeem the family plane code I saw that my new account had GB as country. When checking the help site for instructions on how t...
  • kbrooksc
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Trouble with Student Discount for Premium

I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the school, and I therefore did not receive the discounted ...

  • Newbie
  • I tried to sign up for the student discount premium subscription - I am a graduate student at Argosy University. When I tried to sign up, it said that they were unable to verify my status at the scho...
  • kbrooksc
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! You can only use spotify abroad for 14 days

Hey guys,English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked to the spotify account) tried to sort it after I have tr...

  • Casual Listener
  • Hey guys, English guy with an English phone.. Living in Australia for a year, bought Spotify in May when in the Phillipines. Some recent issues with payment (money ran out on English card linked t...
  • MaryS
  • Roadie
  • 2130 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2130 Views
  • 4 replies
  • 0 likes

Account closed

Today I have tried several times to delete my account without success!!! I have tried going through the About Us to the Contact Form for help and all it does is take right back to the previous page! I want to close my account but I don't see any way ...

  • Visitor
  • Today I have tried several times to delete my account without success!!! I have tried going through the About Us to the Contact Form for help and all it does is take right back to the previous page! ...
  • KatesHere
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 199 Views
  • 1 replies
  • 0 likes

Account Stolen while listening to Spotify

Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indication to me. The only thing I got? An email a few minutes lat...

spotify's email
  • Casual Listener
  • Spotify needs some better security, truly. While I was on my laptop LISTENING to my music, my account was stolen, email changed, password reset, and facebook unlinked, all without any indic...
  • albionheroqueen
  • Regular
  • 371 Views
  • 3 replies
  • 0 likes
  • Account
  • 371 Views
  • 3 replies
  • 0 likes

Cannot get online on Spotify abroad with premium account!

iHelloI am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations. First, I tried to download Spotify after a clean OS Install, Guess what? It's not possible to download when you are abroad even though ...

  • Regular
  • iHello I am a gigantic fan of spotify. However, it's getting a bit ridiculous these days with regional limitations.   First, I tried to download Spotify after a clean OS Install, Guess what...
  • 1116995534
  • Regular
  • 538 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 538 Views
  • 6 replies
  • 0 likes

Solved!! I can upgrade only into family?

So what is the deal here spotify? On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack webpapage. But I dont want to have that one... I want to pay...

  • Regular
  • So what is the deal here spotify?   On main page of spotify I can see that you have 2 tables. Free and Premium for 5.99. When I click to have the one for 5.99 it redirects me into Family pack ...
  • MaryS
  • Roadie
  • 438 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 438 Views
  • 7 replies
  • 0 likes

i want delete test version

i want delete test version for re back in free version because i don't want buy this app someone can help me ? Thanks

  • Newbie
  • i want delete test version for re back in free version because i don't want buy this app someone can help me ?  Thanks
  • KatesHere
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Promotion not found

I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99 I can not find the promotion. Could you help me with a link to that promotion? Thanks in advance.

  • Casual Listener
  • I was listening to spotify when I heard trough spotify that it was possible to upgrade to premium for three months for 9.99   I can not find the promotion. Could you help me with a link to tha...
  • kbrooksc
  • Community Legend
  • 292 Views
  • 5 replies
  • 0 likes
  • Premium
  • 292 Views
  • 5 replies
  • 0 likes

Can not upgrade to premium account (Message javascript not activated - wrong, it is activated)

I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com and for for the paypal sites. So what is wrong? Don...

  • Visitor
  • I can not upgrade my account to premium. I have tried it from my notebook and from my mobil. No chance, I always get the message "You must activate javascript". Javascript is enabled for spotify.com ...
  • KatesHere
  • Community Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 300 Views
  • 3 replies
  • 0 likes

Solved!! Charged £9.99 for Christmas special deal?

Hi there,I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a ChristmasSpecial Deal in the UK where if you upgraded to Spotify premium I think before the end of December you only pay £1 per month for 3 months. Howev...

  • Casual Listener
  • Hi there, I noticed strangely I've been charged £9.99 on my account despite Spotify advertising a Christmas Special Deal in the UK where if you upgraded to Spotify premium I think before the end ...
  • direngrey
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • Premium
  • 304 Views
  • 2 replies
  • 0 likes

Solved!! 3 mos. 99¢ charged $10.59

So This is the third time I have to write this because it seems in roughly 72 hours my help request form, nor my other community post could be answered. I tried getting the three months for 99¢, I got a message about how that offer doesn't apply to m...

  • Visitor
  • So This is the third time I have to write this because it seems in roughly 72 hours my help request form, nor my other community post could be answered. I tried getting the three months for 99¢, I go...
  • kbrooksc
  • Community Legend
  • 551 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 551 Views
  • 6 replies
  • 0 likes

I canceled my subscription but still charged

I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!

  • Newbie
  • I canceled my subscription last month however I was charged again this month!!!! This is very frustrating since I can't seem to be able to talk to an actual human! Please quit charging my card!!!!
  • MaryS
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Charged for 3 month $.99, no email confirmation, no premium upgrade - HELP

I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the upgrade in the Spotify app. At the time of clicking...

  • Casual Listener
  • I have been trying for hours to determine what is going on with my account. I clicked the promotional link in the Spotify app for the three months at $.99 and was charged $1.07 but am not seeing the ...
  • KatesHere
  • Community Legend
  • 296 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 296 Views
  • 5 replies
  • 0 likes

Spotify family

I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes.I don't want a direct sub with Spotify as it sounds like they can mess it up/charge twice etc... I don't...

  • Newbie
  • I want to upgrade to Spotify family but ideally through an in app purchase - As I already have the Spotify premium which I pay for through iTunes. I don't want a direct sub with Spotify as it soun...
  • MaryS
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Other
  • 181 Views
  • 1 replies
  • 0 likes

Login

I just upgraded to premium. When I went back into Spotify I was asked to login again however it is saying that the login has failed and will not let me into my account.

  • Casual Listener
  • I just upgraded to premium. When I went back into Spotify I was asked to login again however it is saying that the login has failed and will not let me into my account.
  • Jkharris11
  • Casual Listener
  • 270 Views
  • 2 replies
  • 0 likes
  • Login
  • 270 Views
  • 2 replies
  • 0 likes

Facebook Hacked-Can't log in to Spotify

My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? -Marissa

  • Newbie
  • My boyfriend's Facebook was hacked and now he can't use his Spotify. He also can't log in to Facebook. If he made a new Facebook account, could my subscription to Spotify be moved to that account? &...
  • KatesHere
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 265 Views
  • 1 replies
  • 0 likes

Forgotten info

Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used

  • Newbie
  • Hello, i forgot my info both my id and my pw although i still can use it because its linked to facebook, i aso forgot the email i used
  • KatesHere
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Login
  • 138 Views
  • 1 replies
  • 0 likes

Abonnement

Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider.Merci

  • Newbie
  • Bonjour,je suis en spotify free mais je paye le prenium. Comment cela se fait? Pouvez vous m aider. Merci
  • KatesHere
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Cannot see family pricing

When I click on the 'Spotify Family' section of the Canadian pricing page, I get redirected back to the same page. The link points to 'https://www.spotify.com/ca-en/family/', but visiting that page takes you to 'https://www.spotify.com/ca-en/'. I'm t...

  • Casual Listener
  • When I click on the 'Spotify Family' section of the Canadian pricing page, I get redirected back to the same page. The link points to 'https://www.spotify.com/ca-en/family/', but visiting that page t...
  • 122299096
  • Casual Listener
  • 358 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 358 Views
  • 2 replies
  • 0 likes