Spotify Premium dosen't work on my phone and tablet

[1265876535]

HI,

it's more than a year now that I've upgraded to Spotify Premium and I'm paying for it.

However it only works on my laptop while on my phone and tablet I still get ads, I can't change more than 6 songs and can't listen offline.

I though there ws a number of someone from Spotify I could talk to to fix this but surprisngly there isn't....

Do you know how can I fix this or if there a customer service number that I can call?

Cheers!

[user-removed]

Hi there! That doesn't sound right.

Follow these steps:

• Check your subscription page. Your status should be Premium. 
• If you're on Premium, try signing out and back into the app. 
• If it says Free, check the receipt Spotify emailed you
• Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have accidentally created a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.