Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Failures
  • Newbie
  • 253907 Views
  • 457 replies
  • 29 likes
  • Account
    Free
  • 253907 Views
  • 457 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12863 Views
  • 6 replies
  • 11 likes
  • Security
  • 12863 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527984 Views
  • 989 replies
  • 113 likes
  • Account
  • 527984 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127807 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127807 Views
  • 74 replies
  • 12 likes

Spotify Premium Holiday Promo

Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?

  • Newbie
  • Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?
  • 345 Views
  • 0 replies
  • 0 likes
  • Premium
  • 345 Views
  • 0 replies
  • 0 likes

Over charged

I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.

  • Casual Listener
  • I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.
  • alerman2013
  • Casual Listener
  • 247 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 247 Views
  • 1 replies
  • 0 likes

Family Plan: Button Invite disappeared

Hi,I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not possible. Any support or workaround appreciated. My acco...

  • Casual Listener
  • Hi, I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not pos...
  • tonyb_gt4
  • Casual Listener
  • 510 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 510 Views
  • 4 replies
  • 0 likes

Is my account being hacked?

Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or some errors occured? What should I do?

  • Newbie
  • Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or...
  • user-removed
  • Not applicable
  • 310 Views
  • 1 replies
  • 0 likes
  • Account
  • 310 Views
  • 1 replies
  • 0 likes

charged twice for student discount

I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement and it clearly shows being charged twice!!!! To to...

  • Newbie
  • I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement...
  • valzxb
  • Newbie
  • 386 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 386 Views
  • 2 replies
  • 0 likes

Cobrança indevida?

Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...

  • Newbie
  • Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloqu...
  • 160 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Solved!! cannot log in

I can't log into my account and I reset my password twice but I still can't log in? Please help!

  • Casual Listener
  • I can't log into my account and I reset my password twice but I still can't log in? Please help!
  • Nico
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 365 Views
  • 3 replies
  • 0 likes

My account did not change to premium and got double charged

I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!

  • Newbie
  • I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!
  • dposh1
  • Newbie
  • 285 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 285 Views
  • 4 replies
  • 0 likes

Class Action Lawsuit due to lack of support post sale.

Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro premium see service. I have yet to get said service on ...

  • Casual Listener
  • Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro prem...
  • Lajackash
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 427 Views
  • 2 replies
  • 0 likes

No me permite pagar con mi tarjeta

El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero.Espero que alguien me pueda ayudar con mi problema, gracias.

  • Newbie
  • El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero. Espero que alguien me pueda ayudar con mi probl...
  • agusl88
  • Newbie
  • 216 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Me cobraron doble y cancele mi cuenta.

Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, no tengo otras cuentas en Spotify.

  • Visitor
  • Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, ...
  • 235 Views
  • 0 replies
  • 0 likes
  • Free
    Subscription
  • 235 Views
  • 0 replies
  • 0 likes

Spotify Premium upgrade to Family Plan

Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details that I will be charged PHP129.00 on January 26, 2016....

  • Newbie
  • Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details th...
  • Rykin7600
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 196 Views
  • 1 replies
  • 0 likes

Buy Premium account from mobile

Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android). how can I do?

  • Newbie
  • Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android...
  • 144 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 144 Views
  • 0 replies
  • 0 likes

New premium account

Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry Christmas,Rich

  • Casual Listener
  • Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry ...
  • Nico
  • Community Legend
  • 210 Views
  • 3 replies
  • 0 likes
  • Account
  • 210 Views
  • 3 replies
  • 0 likes

Can't set my device password!

Hello, i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which means "The password couldn't be set". I tried all types of pas...

  • Newbie
  • Hello,   i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which me...
  • 1170936931
  • Casual Listener
  • 3401 Views
  • 16 replies
  • 0 likes
  • Account
    Free
  • 3401 Views
  • 16 replies
  • 0 likes

Cannot redeem gift card

Hey Spotify team, I'm based in Manila, Philippines. I tried purchasing a gift card for one of my friends in Canada but she cannot redeem it due to it being invalid in her country. The order code for this is 101603969606077. What do I need to do in or...

  • Casual Listener
  • Hey Spotify team,    I'm based in Manila, Philippines. I tried purchasing a gift card for one of my friends in Canada but she cannot redeem it due to it being invalid in her country. The ...
  • outdreamt
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 187 Views
  • 1 replies
  • 0 likes

I can't cancel my account

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and ...

  • Visitor
  • A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUN...
  • Kaelyn0017
  • Casual Listener
  • 579 Views
  • 3 replies
  • 0 likes
  • 579 Views
  • 3 replies
  • 0 likes

Solved!! Combining the 99 cent and student offers

Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me to get the 99 cent offer and sign up for a student ...

  • Casual Listener
  • Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me ...
  • OviiiOne
  • Community Legend
  • 8650 Views
  • 5 replies
  • 0 likes
  • 8650 Views
  • 5 replies
  • 0 likes

Did not receive 0,99 per month subscription offer

Hello, I received a 30-euro Spotify Gift card for Christmas and wanted to use it for the offer you have currently of getting 3 months of Spotify premium for 0.99 euros. This should still leave me with enough credit for 2 regular months, giving me a t...

  • Casual Listener
  • Hello,   I received a 30-euro Spotify Gift card for Christmas and wanted to use it for the offer you have currently of getting 3 months of Spotify premium for 0.99 euros. This should still lea...
  • BigIndianBrat
  • Newbie
  • 521 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 521 Views
  • 6 replies
  • 1 likes

Solved!! Delete my old Spotify account (linked to Facebook).

Hello everybody, can you help me?So, I created a new Spotify account, 'cause I don't like the last nickname. The old account is connected with my Facebook. A year ago, I sent a message to Spotify asking to close the old account. But the account sill ...

  • Casual Listener
  • Hello everybody, can you help me? So, I created a new Spotify account, 'cause I don't like the last nickname. The old account is connected with my Facebook. A year ago, I sent a message to Spotify a...
  • Melancholy_P
  • Casual Listener
  • 1696 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 1696 Views
  • 3 replies
  • 0 likes