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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1666 Views
  • 0 replies
  • 7 likes
  • Security
  • 1666 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446368 Views
  • 970 replies
  • 108 likes
  • Account
  • 446368 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199233 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199233 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108439 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108439 Views
  • 72 replies
  • 11 likes

Family Plan: Button Invite disappeared

Hi,I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not possible. Any support or workaround appreciated. My acco...

  • Casual Listener
  • Hi, I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not pos...
  • tonyb_gt4
  • Casual Listener
  • 449 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 449 Views
  • 4 replies
  • 0 likes

Is my account being hacked?

Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or some errors occured? What should I do?

  • Newbie
  • Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
  • 244 Views
  • 1 replies
  • 0 likes

charged twice for student discount

I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement and it clearly shows being charged twice!!!! To to...

  • Newbie
  • I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement...
  • valzxb
  • Newbie
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 350 Views
  • 2 replies
  • 0 likes

Cobrança indevida?

Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...

  • Newbie
  • Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloqu...
  • 135 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 135 Views
  • 0 replies
  • 0 likes

Solved!! cannot log in

I can't log into my account and I reset my password twice but I still can't log in? Please help!

  • Casual Listener
  • I can't log into my account and I reset my password twice but I still can't log in? Please help!
  • Nico
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 293 Views
  • 3 replies
  • 0 likes

My account did not change to premium and got double charged

I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!

  • Newbie
  • I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!
  • dposh1
  • Newbie
  • 239 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 239 Views
  • 4 replies
  • 0 likes

Class Action Lawsuit due to lack of support post sale.

Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro premium see service. I have yet to get said service on ...

  • Casual Listener
  • Who else feels it's time to force Spotify to start acting like a grown up company and actually support its customers that it takes money from? It's been 2 months since I was charged for my intro prem...
  • Lajackash
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 2 replies
  • 0 likes

No me permite pagar con mi tarjeta

El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero.Espero que alguien me pueda ayudar con mi problema, gracias.

  • Newbie
  • El problema es el siguiente: Al intentar pagar con mi tarjeta para obtener la oferta de spotify premium 3 meses por $9 pesos, me aparece este letrero. Espero que alguien me pueda ayudar con mi probl...
  • agusl88
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Me cobraron doble y cancele mi cuenta.

Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, no tengo otras cuentas en Spotify.

  • Visitor
  • Necesito ayuda para saber qué hacer en este caso, ya que cancelé hace dos días mi suscripción a Spotify cuando recién me cobraron (esperaría una reembolso), hoy me volvieron a cobrar, no es posible, ...
  • 160 Views
  • 0 replies
  • 0 likes
  • Free
    Subscription
  • 160 Views
  • 0 replies
  • 0 likes

Spotify Premium upgrade to Family Plan

Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details that I will be charged PHP129.00 on January 26, 2016....

  • Newbie
  • Hi! I have a question. I recently just upgraded to Premium, took advantage of the PHP129.00 for my first three months. Just now, I upgraded to a Family Plan, and it says on my subscription details th...
  • Rykin7600
  • Newbie
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Buy Premium account from mobile

Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android). how can I do?

  • Newbie
  • Hello everyone I wanted to buy a premium account but from my smartphone I can not, I insert the card numbers but then tells me that I need to activate Javascript (already active in Chrome for Android...
  • 120 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 120 Views
  • 0 replies
  • 0 likes

New premium account

Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry Christmas,Rich

  • Casual Listener
  • Hi there. Just signed up for premium on my iPhone 5s. Not activated yet. But my bank shows the payment. When will I get service? Ado, I'll be able to use on my MacBook Pro and mini iPad right? Merry ...
  • Nico
  • Community Legend
  • 175 Views
  • 3 replies
  • 0 likes
  • Account
  • 175 Views
  • 3 replies
  • 0 likes

Can't set my device password!

Hello, i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which means "The password couldn't be set". I tried all types of pas...

  • Newbie
  • Hello,   i have a really strange problem. When I try to set my device password after i receive the e-mail: I get the error message saying "Das Kennwort konnte nicht festgelegt werden" which me...
  • 1170936931
  • Casual Listener
  • 3178 Views
  • 16 replies
  • 0 likes
  • Account
    Free
  • 3178 Views
  • 16 replies
  • 0 likes

Cannot redeem gift card

Hey Spotify team, I'm based in Manila, Philippines. I tried purchasing a gift card for one of my friends in Canada but she cannot redeem it due to it being invalid in her country. The order code for this is 101603969606077. What do I need to do in or...

  • Casual Listener
  • Hey Spotify team,    I'm based in Manila, Philippines. I tried purchasing a gift card for one of my friends in Canada but she cannot redeem it due to it being invalid in her country. The ...
  • outdreamt
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 152 Views
  • 1 replies
  • 0 likes

I can't cancel my account

A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUNT DOESNT EXIST. I have had multiple people try and ...

  • Visitor
  • A few weeks ago I tried canceling my account couldnt figure it out. I tried again after I realized I was being charged I tried canceling again. I followed all the instructiosn and CANCELING MY ACCOUN...
  • Kaelyn0017
  • Casual Listener
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Solved!! Combining the 99 cent and student offers

Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me to get the 99 cent offer and sign up for a student ...

  • Casual Listener
  • Hey, I am a college student and I heard an ad about the 99 cent Premium. I clicked it, but on the payment page it said I would start being charged $9.99 after the three months. Is there a way for me ...
  • OviiiOne
  • Community Legend
  • 8558 Views
  • 5 replies
  • 0 likes
  • 8558 Views
  • 5 replies
  • 0 likes

Did not receive 0,99 per month subscription offer

Hello, I received a 30-euro Spotify Gift card for Christmas and wanted to use it for the offer you have currently of getting 3 months of Spotify premium for 0.99 euros. This should still leave me with enough credit for 2 regular months, giving me a t...

  • Casual Listener
  • Hello,   I received a 30-euro Spotify Gift card for Christmas and wanted to use it for the offer you have currently of getting 3 months of Spotify premium for 0.99 euros. This should still lea...
  • BigIndianBrat
  • Newbie
  • 452 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 452 Views
  • 6 replies
  • 1 likes

Solved!! Delete my old Spotify account (linked to Facebook).

Hello everybody, can you help me?So, I created a new Spotify account, 'cause I don't like the last nickname. The old account is connected with my Facebook. A year ago, I sent a message to Spotify asking to close the old account. But the account sill ...

  • Casual Listener
  • Hello everybody, can you help me? So, I created a new Spotify account, 'cause I don't like the last nickname. The old account is connected with my Facebook. A year ago, I sent a message to Spotify a...
  • Melancholy_P
  • Casual Listener
  • 1639 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 1639 Views
  • 3 replies
  • 0 likes

spotify charged 1.12$ for trying to get a free month

So i was creating a new account after already having another account a while ago and i was trying to get premium but after trying to get to the process it offers you the free month, without option of the full 9.99$, so i put my card info on it and th...

  • Casual Listener
  • So i was creating a new account after already having another account a while ago and i was trying to get premium but after trying to get to the process it offers you the free month, without option of...
  • Xlinaye
  • Newbie
  • 241 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Mixed accounts

Hi guys, The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use. Any ideas on what to do about this? Ideally I'd love to be able to bring over all the paid for subscript...

  • Newbie
  • Hi guys,   The problem: I accidently got a 3month sub on my facebook account, and used a spotify gift card on my main account which I actually use.   Any ideas on what to do about this?...
  • 116 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 116 Views
  • 0 replies
  • 0 likes