Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Ik heb sinds een aantal weken een mobiel abonnement bij KPN inclusief spotify premium. Nu had ik al een premium account. Dat heb ik stop gezeg en is ondertussen verlopen op 18-12-2015. Ik heb van kon een activeringscode gehad. Middels de toegestuurd ...
Hi, My wife accidentally purchased a subscription for my account, because I was logged into Spotify on her computer. Can I cancel the subscription for my account and get a refund so that she can get a subscription for her account. Alternatively, coul...
I have a family spotify account in which my account is the primary. I want to delete my facebook account but that is how my spotify account is set up. If I delete my facebook account will it delete my spotify account and my family members who are on ...
Hi, someone else is using my account but the logout everywhere doesnt work for me. It's no use because it appears that my password and email have been changed too! I've been logging in via facebook, but someone else must be logging in with their emai...
Hey, I paid for the 3 months trial of 0.99 each month, and i cancelled my subscription straight after the payment has gone through in order not to forget it and be charged at the end of the 3 months period. However, my account is still on the (free m...
Hallo, ich möchte mit meiner Frau das Familienabo von Spotify nutzen.Jeder möchte aber seinen eigenen Zugang nutzen können (eigene Email etc.)Ist dies möglich, oder müssen wir dann die gleichen Zugangsdaten nutzen?
Hello community and team,since a few weeks I get advertisments for an offer where I can buy three months of premium for 9,99€. All of my friends say they get an offer where they can buy three months of premium for just 99 cents. So why don't I get th...
My first spotify account was connected through Facebook. Since then I have deactivated my facebook, but the account still has my email saved. I created a new account with my secondary email, but would like to eventually be able to use my actual email...
Got the prenium package.. im not able to log whit the app on my s4... it work on internet. .i try to reinstal the app and reset my password ...dosent work still telling me that my user name or password are not good ... 100% i wrote it well ..
Is it possible in any way to delete playlists permanently ?When I delete a playlist, it is still present in my account where I can restore it, but I would like to delete some permanently.I shared my account with my ex girlfriend and now I want everyt...
I gifted someone an e-Card recently but the Email the addresse received in Order to activate spotify Premium was deleted. I'm wondering how we can activate it now.Thank you for your help.
I made an account today and whenever I try paying for the 99c deal I log in and confirm the payment through PayPal and it just goes back to the page that asks me to log into PayPal and confirm. I definitely have the funds in my account.
Hello, how could I enable the feauture for playlist edit photo. Please help me asap. I want to change the playlist photo but I cant...
So I subscribed through the App, and I was charged 12.99 is anyone else being charged this?Really ridiculous because no where does it say that I would pay more for using the App, instead of this **bleep**ty website which wouldn't let me update my pay...
Hello I was charged 4.99 for student account but still on free account
I'd like to test thw premium version but I can't find anywhere to do so. I saw a button for a 7 day trail on my phone but this has now disappeared too.Can someone please help me? Thanks!
I recently tried to upgrade to the student discount from my regular premium subscription because I will be a college freshman this fall. But I'm probably not in the university's student list yet, so it did not find me. So I just subscribed for a regu...
bonjour,j'utilise 2 compte SPOTIFY j'aimerai en supprimer 1 ( celui ci ) pour ensuite passer le second en Premium .Malgrès mon inscistance , il m'est impossible de le faire en ligne .j'espére pouvoir regler ce problème avant la fin de l 'offre 3mois/...
My registered country is US however I live in CA. I want to become a premium user, but I cannot pay, because the screen says my postal code is incorrect. I tried to change my country but I cannot do it (Canada is not on the list). I tried to change t...
I stopped paying for Premium a couple of months ago because it was getting too expensive. Recently I've been getting this advert on Spotify saying "come back to Premium for 99p for three months". However, when I click on it, it says that I'm not elig...