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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Not applicable
  • 262110 Views
  • 508 replies
  • 33 likes
  • Account
    Free
  • 262110 Views
  • 508 replies
  • 33 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13024 Views
  • 6 replies
  • 11 likes
  • Security
  • 13024 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529006 Views
  • 989 replies
  • 113 likes
  • Account
  • 529006 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128056 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128056 Views
  • 74 replies
  • 12 likes

Cant change my password or email

I cant change my password or get it reset and sent to my email because i cant access that email. Someone has changed both the password and email and i cant change the email without the password. I wrote to Spotify to get help to change the email but ...

  • Newbie
  • I cant change my password or get it reset and sent to my email because i cant access that email.   Someone has changed both the password and email and i cant change the email without the passw...
  • Oreste
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 199 Views
  • 1 replies
  • 0 likes

Premium acc doesnt work

Hello guys,I bought the premium spotify version on 1st of January. They withdraw my money from Paypal but I still only got the free version on my acc. Can somebody help me to solve this problem? I bought premiu with the discount of 99cent. Regards,Ni...

  • Newbie
  • Hello guys, I bought the premium spotify version on 1st of January. They withdraw my money from Paypal but I still only got the free version on my acc. Can somebody help me to solve this problem? &...
  • OviiiOne
  • Community Legend
  • 285 Views
  • 2 replies
  • 0 likes
  • Premium
  • 285 Views
  • 2 replies
  • 0 likes

Works on desktop, but not mobile

I previously had premium spotify account untill a few days ago. The desktop version went to free just fine, but on my phone all of my saved tracks are unplayable. I made sure to change settings that are only available on premium (like streaming quali...

  • Casual Listener
  • I previously had premium spotify account untill a few days ago. The desktop version went to free just fine, but on my phone all of my saved tracks are unplayable. I made sure to change settings that ...
  • Cedra1
  • Casual Listener
  • 960 Views
  • 6 replies
  • 0 likes
  • Free
    Premium
  • 960 Views
  • 6 replies
  • 0 likes

Delete account

I want to delete my spotify account but the contact form keeps sending me back to the previous page... Am I doing something wrong

  • Visitor
  • I want to delete my spotify account but the contact form keeps sending me back to the previous page... Am I doing something wrong
  • user-removed
  • Not applicable
  • 1016 Views
  • 10 replies
  • 0 likes
  • Account
  • 1016 Views
  • 10 replies
  • 0 likes

What are the official limits for Saved Tracks and Offline Tracks?

What are the official limits for the number of Saved Tracks (you know, saving an album, saves the tracks to your Library)Offline Tracks (ones you've downloaded to your device) I keep hitting my limits, but it doesn't make sense because if I try on an...

  • Roadie
  •  What are the official limits for the number of    Saved Tracks (you know, saving an album, saves the tracks to your Library) Offline Tracks (ones you've downloaded to your device) ...
  • KatesHere
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Cancellation of subscription failed many times

Hey! I have tried to cancel my subscription three times without any luck, even though it says it has been. When I log on a couple of days later the subscription is still up and running. I was told Jan 4th was the last day of Premium, but I see now it...

  • Casual Listener
  • Hey!   I have tried to cancel my subscription three times without any luck, even though it says it has been. When I log on a couple of days later the subscription is still up and running. I wa...
  • annsofiecortes
  • Casual Listener
  • 410 Views
  • 2 replies
  • 0 likes
  • Account
  • 410 Views
  • 2 replies
  • 0 likes

Old credit card cancelled, Spotify Unlimited lost?

Hi, I have been paying 49 Swedish Kronor a month for Spottify Unlimited since 2011 and have been very happy with the service. Last month my credit card details were stolen and, as a result, my old credit card was blocked I got a new credit card. Spot...

  • Regular
  • Hi,   I have been paying 49 Swedish Kronor a month for Spottify Unlimited since 2011 and have been very happy with the service.   Last month my credit card details were stolen and, as a...
  • KatesHere
  • Community Legend
  • 1300 Views
  • 3 replies
  • 2 likes
  • Unlimited
  • 1300 Views
  • 3 replies
  • 2 likes

How to update credit card details without upgrading from Unlimited to Premium?

I need to upgrade my credit card information on my Unlimited account since my old credit card has expired. But when I am following Spotify´s tutorial "How can I change my payment details", and press the link "Change payment method or card details" Sp...

  • Music Fan
  • I need to upgrade my credit card information on my Unlimited account since my old credit card has expired. But when I am following Spotify´s tutorial "How can I change my payment details", and p...
  • sjohuvud
  • Regular
  • 2110 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2110 Views
  • 12 replies
  • 0 likes

Worldwide Student Discount

I am a student and have signed up for a student discount for the last couple of months but on the 2nd of January my price changed for the month and it went up to £12.99 again could you tell me why I was paying this for this current month more than th...

  • Newbie
  • I am a student and have signed up for a student discount for the last couple of months but on the 2nd of January my price changed for the month and it went up to £12.99 again could you tell me why I ...
  • Nico
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 202 Views
  • 1 replies
  • 0 likes

Solved!! play music on Pc AND chromecast

Hey every one, I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify android app on my phone, but I can't cast music on the two devices...

  • Casual Listener
  • Hey every one,   I want to play spotify music on two devices in the same time: chromecast audio AND pc. My Chromecast Audio AND my PC (with spotify desktop) are recognize by the Spotify androi...
  • RafikStyle
  • Casual Listener
  • 21805 Views
  • 4 replies
  • 1 likes
  • Other
  • 21805 Views
  • 4 replies
  • 1 likes

HELP! CHARGED A FULL YEAR for 30 day trial!

How can I get a refund?! I am literally panicking! How can I be charged the full year for a 30 day trial???

  • Casual Listener
  • How can I get a refund?! I am literally panicking! How can I be charged the full year for a 30 day trial???
  • Monjill
  • Casual Listener
  • 399 Views
  • 4 replies
  • 0 likes
  • Account
  • 399 Views
  • 4 replies
  • 0 likes

Family Subscription paid for but still can only pay on one device at a time!

HiI have paid for a family subscription which has been acknowledged and shows up on my account homepage.Unfortunately one device pauses Spotify the second another on is started.I have an iPhone and my 2 kids have Nokia Lumia window phones.Spotify ins...

  • Newbie
  • Hi I have paid for a family subscription which has been acknowledged and shows up on my account homepage. Unfortunately one device pauses Spotify the second another on is started. I have an iPho...
  • Oreste
  • Composer
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Account hacked

Hi, My acount has been hacked and all my playlists have been removed, and just one playlist has been added with the album 'The 15th day' by J Hus. I don't know how this happened , but at new years I noticed my device stop playing saying I was already...

  • Newbie
  • Hi,   My acount has been hacked and all my playlists have been removed, and just one playlist has been added with the album 'The 15th day' by J Hus. I don't know how this happened , but at new...
  • LordRollin
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 196 Views
  • 1 replies
  • 0 likes

3 months for the price of one

so I decided to try this 3 months for the price of one offer . I went through all the payments but when I got a concluding offer from Spotify to say the premium had worked it says that I now will have let Spotify pay EVERY month for the price of £9.9...

  • Newbie
  • so I decided to try this 3 months for the price of one offer . I went through all the payments but when I got a concluding offer from Spotify to say the premium had worked it says that I now will hav...
  • Steph_B
  • Roadie
  • 425 Views
  • 3 replies
  • 0 likes
  • Premium
  • 425 Views
  • 3 replies
  • 0 likes

Profile Image / Facebook / Label Account

Dear Spotify-Team / Community, we´re running a label. Now i tried to add a profile image - i connected the Spotify account with a Facebook account, as there is no other chance to add a profile image. The username on our Spotify account is still the r...

  • Music Fan
  • Dear Spotify-Team / Community,   we´re running a label. Now i tried to add a profile image - i connected the Spotify account with a Facebook account, as there is no other chance to add a profi...
  • Steph_B
  • Roadie
  • 270 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 270 Views
  • 3 replies
  • 0 likes

Tried student discount, $4.99 charge was held even though I didn't go through with it

So, I tried accessing the student discount, and I was ineligible for it. But a hold was put on my bank account for $4.99 and resulted in my over drafting. I need you guys to send a letter to my bank stating that that $4.99 was not supposed to be held...

  • Newbie
  • So, I tried accessing the student discount, and I was ineligible for it. But a hold was put on my bank account for $4.99 and resulted in my over drafting. I need you guys to send a letter to my bank ...
  • Oreste
  • Composer
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Kann mir kein Premium holen

Guten Tag lieber Leser,Ich wollte mir 3 Monate Spotify Premium für 0,99€ kaufen, so nun nach der Zahlung mit Paypal komme ich wieder auf die Angebotsseite und nichts passiert mein Geld ist noch auf dem Konto und Premium ist nicht da.. Garnichts habe ...

  • Newbie
  • Guten Tag lieber Leser, Ich wollte mir 3 Monate Spotify Premium für 0,99€ kaufen, so nun nach der Zahlung mit Paypal komme ich wieder auf die Angebotsseite und nichts passiert mein Geld ist noch auf...
  • Oreste
  • Composer
  • 2160 Views
  • 1 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 2160 Views
  • 1 replies
  • 2 likes

Problema con el pago

el dia de ayer trate de hacer el pago de la membresia familiar por medio de mi tarjeta de credito y me aparecio el siguiente mensaje Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pa...

  • Newbie
  • el dia de ayer trate de hacer el pago de la membresia familiar por medio de mi tarjeta de credito y me aparecio el siguiente mensaje   Ups, parece que tu tarjeta o proveedor de pago están ten...
  • driveflanger
  • Community Legend
  • 308 Views
  • 3 replies
  • 0 likes
  • Premium
  • 308 Views
  • 3 replies
  • 0 likes

Spotify Unlimited ?

Hi, I subscribed to Spotify Unlimited a while ago. It's been working great so far, but today, when I logged on, I realized that I didn't have any subscriptions anymore. I can only listen to random musics and not playlists like I used to. But when I l...

  • Newbie
  • Hi,   I subscribed to Spotify Unlimited a while ago. It's been working great so far, but today, when I logged on, I realized that I didn't have any subscriptions anymore. I can only listen to ...
  • KatesHere
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Unlimited
  • 235 Views
  • 1 replies
  • 0 likes

Response time when contacting support regarding deactivating my Facebook account?

Hey there. I deactivated my Facebook account a few days ago. I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists transfered over. I sent an email yesterday but haven't heard a...

  • Casual Listener
  • Hey there.  I deactivated my Facebook account a few days ago.  I created a new spotify account using my same username, and was told I should contact Spotify to have my account and playlists...
  • KatesHere
  • Community Legend
  • 279 Views
  • 4 replies
  • 0 likes
  • Premium
  • 279 Views
  • 4 replies
  • 0 likes