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(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I can login on the website but not the app. I've already reset my password and tried reinstalling the app, but nothing works. How can I fix this problem?
Hey @mistyk, thanks for reaching out to the Community!
Could you try logging into the Spotify app from a different device? Also, what device are you using (the one that won't let you log into the app)?
Keep me posted 🙂
I can login in on my laptop but not the mobile app. The device is an Android Moto X4.
Thanks for getting back to me!
Could you let me know what happens when you try to log in from the mobile app? If there is an error message being shown, please send me a screenshot - just make sure to hide sensitive info when posting to the Community.
Keep me updated 🙂
There's no error message, it just has a line under the password bar that says "This username and password combination is incorrect," even though I reset the password and it works on other devices.
OK. Are you able to sign into that device by creating a new account?
Keep me updated 🙂
That could work, I will try that. Thank you for your help!
Go ahead and create the new account and log in using that device - and if it works, then I'll give you some info on transferring your content to that new account.
Let me know how this goes 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…