Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Can’t access account

Can’t access account



My Question or Issue

i opened my Spotify app this morning to listen to music and it’s asking me to log in... I’ve done that and it’s telling me my username/email or password are incorrect. I tried to reset the password, clicked on the link from the email to reset and it’s telling me the link isn’t valid or has run out. It’s frustrating me that I cannot actually speak to anyone from Spotify to get this issue resolved 


1 Reply

Hey there!

Right now it's only possible for free accounts to use Spotify abroad for 14 days. You can learn more by reading this Spotify Answer.

Hope this helps!

Suggested posts