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I want to renew my premium subscription but the only option showing up is a family plan which is a little bit more expensive than the regular plan. I can click "check more offers" but the only two other options are a "student plan" and a "yearly subscription". What can i do to buy a regular subscription
Hey @Animomo,
Thanks for reaching out.
Can you please try it again in incognito mode and/or another browser? If that doesn't help, please try it on another device.
I tried incognito mode and it still didn't work. I already tried it on my phone and my pc.
Thanks for letting me know.
Can you tell me the names of the browsers/devices you've tried it on so far?
Also, do you see the Premium plan if you visit this direct link: https://www.spotify.com/premium/?
If it directs you to a URL with #_more-offers, remove that part and see what happens 🙂
Thanks for answering back, here's the list of devices and coresponding browsers i used:
Huaweii CUN-L21 (Android 5.1) - Chrome
My PC (Windows 7) - Opera
Lenovo Laptop (Windows 😎 - Chrome
Going into that link brings no results, it still shows up as a family plan and deleting the #_more-offers url doesn't fix anything. At this point i'm thinking that buying a spotify gift card is the only solution.
EDIT: I don't know if this is worth mentioning or helpful at all but i'm currently residing in Poland.
Thanks for the info.
I've escalated your post and will let you know when I hear back.
Thanks for your patience while I was waiting for a reply from Spotify staff 🙂
Can you let me know if you currently have a Premium subscription that was cancelled? In this case, you can just update the payment methods and resume the subscription on your Account's page.
If you're currently on a Free subscription, I'd recommend using another internet connection to see if it does the trick.
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