Announcements
We're aware of an issue with logging in on the Web Player which may also affect other related services. This is being looked into here.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't cancel premium!! -evidence

Can't cancel premium!! -evidence

I have been trying to cancel my spotify premium before they charge me again tomorrow and it won't let me get onto my account. I would like to use this post as evidence that it is spotify's fault that I could not get on and not my own. It is ridiculus if I have to pay another month for their mistake.

Reply
1 Reply

Hey @cancelitRN

 

What happens when you try to cancel your premium on your account page?

 

https://www.spotify.com/account/overview/

 

Also, 

I am seeing tweets to @SpotifyCares about a 503 error on the website. Is that the problem you are having?

 

https://twitter.com/BakerIsabella/status/856754169918537728

 

I think there is a temporary problem with the Spotify server. I suggest trying again later today.

 

Also, if you do end up being charged, do not worry. Spotify has a fair refund policy. As long as you do not login to your account to use the premium, you can contact support and get a refund:

https://support.spotify.com/us/account_payment_help/payment_help/refund-policy/

 

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random