Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't connect on Android

Can't connect on Android

Hello,
Since yesterday I can't connect to my account on my android device (Huawei p10 lite Android 7.0) I can do it on my pc but not on my phone the reason is "no account matching"
Edit: I can connect on web page on my phone but not on the app

Reply
1 Reply

Hey @AseTyr, welcome to the Spotify Community! 

 

Can you give us more details about what's happening? Also, can you send us a screenshot of the error messages you're getting?

 

Last but not least, can you let us know what device, operating system, and version of Spotify you're using?

 

Keep us posted 🙂

Suggested posts