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Can't connect to facebook because of the window size

Can't connect to facebook because of the window size

Hi, 

 

I was trying to connect my Spotify with facebook, but can't. The window that opens up with facebook's login form is not properly resized. When a message appears, asking me if I want to save the "browser" (security measures - I get a text with a code before, to authorize my login), I can't see the button, jamming enter doesn't work. 

Ideas?

 

Thanks.

Reply
7 Replies

Hi. Have you tried a different browser?

Well I'm trying it through Spotify's windows client, so there's not much of a choice, is there?

I'm sorry but I don't quite understand. Could you talk me through what exactly you are trying to do? If you are using the desktop client, what version is it and what device/operating system are you using?

 

Sure. 

I am using Spotify 0.9.0.133.gd18ed589.

Here's what I'm doing: File - Connect to Facebook.

A window appears - everything looks fine. I type in my login details and proceed. Next, facebook informs me that this "browser" is not recognized and I have to enter a code, which I receive by text. When I do it, next screen appears asking me, if I want to remember the browser - I can't do anything on that particular screen, tapping enter doesn't do anything, and the window is cut off so I don't see the "next" button. I tried pressing tab to locate the button, and succeded, but then pressing enter just reloaded the page. Here's a screenshot of what it looks like: http://i41.tinypic.com/rjgm0n.jpg

Ah, you're using the two step verification, got it 🙂 I'll escalate this to the spotify guys and hopefully someone will have a solution. Meanwhile, you could disable the two step process to get into spotify.

Could you try manually enabling the Facebook connection via our website? Give it a go here: https://www.spotify.com/account/social/facebook/

Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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I'm having the same problem.

 

Just make the window sizeable, problem solved!!!

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