Can' t connect to my account from mobile devices

[anna-k]

Can' t connect to my Spotify account from any  mobile device (Android, iOS).

Alrteady tried to:

• reset my password
• connect from another device
• delete connected devices from account 

 Using family account.

[osornios]

Hey @anna-k

Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.

After that, check the status of your subscription. If everything looks ok, logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.

Hope it helps. 🙂