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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80574 Views

9 replies

2 likes

Account
Login
  • 80574 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654492 Views

13 replies

4 likes

Account
  • 654492 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735059 Views

18 replies

29 likes

  • 735059 Views
  • 18 replies
  • 29 likes

Changing the Facebook account

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

Newbie

I've accidentaly connected my spotify account to my Facebook Profile that I use for work.How can I change it to my personal Facebook account ?

MattSuda

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium trial and charging?

Hello I've been reading through the answers but I just want to triple check. I pressed for the 7 day free trial, when it finishes does the trial just revert back to normal WITHOUT TAKING ANY PAYMENT?It didn't ask me for card info or anything but I'm ...

Casual Listener

Hello I've been reading through the answers but I just want to triple check. I pressed for the 7 day free trial, when it finishes does the trial just revert back to normal WITHOUT TAKING ANY PAYMENT?...

Maxim

Spotify Star

631 Views

3 replies

0 likes

  • 631 Views
  • 3 replies
  • 0 likes

veraltete, nicht mehr gültige Email-Adresse

Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner Email-Adresse und Passwort angemeldet. Der Account wurde ...

Visitor

Ich habe mich bereits auf 2 Apple Geräten erfolgreich mit dem gleichen Account angemeldet. Nun wollte ich mich auch noch auf einem Windows Tablet anmelden. Ich habe mich, wie immer, mit meiner E...

MattSuda

Spotify Star

1231 Views

1 replies

0 likes

  • 1231 Views
  • 1 replies
  • 0 likes

Removing account

Can anyone help me? I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now, I would like to disconnect the old account from Facebook th...

Casual Listener

Can anyone help me?   I created a free Spotify account a couple of months ago using my Facebook account. Just recently, I created a new account which I then upgraded to a premium account. Now,...

MattSuda

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Missing music

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why this happened or when the song will be available again...

Regular

Hi! Harry Styles released a new song today called Sign of the Times. It was available on Spotify earlier today up until about an hour ago; now it's gone. Does anyone working with Spotify know why thi...

MattSuda

Spotify Star

1122 Views

8 replies

1 likes

  • 1122 Views
  • 8 replies
  • 1 likes

Account got comprimised

Today I logged on and noticed all my playlists were missing Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist where deleted and I could only restore about 6 with restore playl...

Newbie

Today I logged on and noticed all my playlists were missing   Spotify website also suggested that an Iphone was logged in to my account (I dont have an I phone). Anyway over 100 playlist ...

osornios

Spotify Star

449 Views

1 replies

2 likes

Account
  • 449 Views
  • 1 replies
  • 2 likes

Error al cancelar subscripción.

Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé hasta hoy 7/04/17 que vuelvo a mirar y no se me ha can...

Casual Listener

Hola, me pasa que quería cancelar mi subscripción porque se me acabó la oferta de los tres meses y lo hice un día antes de su finalización. Pensando que lo había realizado correctamente me olvidé has...

MattSuda

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!! Help

So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to stop it? Any ideas please?

Newbie

So my 9 year old daughter tool it upon herself to get spotify...she then recieves a text thanking her for her payment of £9.99. Funnily enough she cant remember any log in details so i cant get on to...

Extronia

Regular

347 Views

1 replies

1 likes

  • 347 Views
  • 1 replies
  • 1 likes

Superuser Contribution Offline mode not reseting number of days to go online

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'm not sure what to do now.

Newbie

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'...

MonicaM_Bogota

Roadie

607 Views

1 replies

0 likes

Account
Premium
Subscription
  • 607 Views
  • 1 replies
  • 0 likes

Merging 2 accounts

Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music together on my premium account?

Newbie

Hey. I have two Spotify accounts. One logs on through safari Facebook. The other one is a premium account I have through the Spotify app. How do I merge both accounts so I can have all the music toge...

MattSuda

Spotify Star

378 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Shuffle not working on any devices

Hi there, My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actually shuffling any of my playlists. I've tried deleting and r...

Newbie

Hi there,   My name is Nathan I have loaded up Spotify today and every playlist I click 'shuffle play' on it starts on the first song then continues playing from that song, therefore not actua...

user-removed

Not applicable

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Error 408

Hello! I registered a free account from Sweden using facebook and I have never used Spotify from any other country. When I check my country settings, they are correct. I still get Error 408 when I try to login. I have been using Spotify for Linux and...

Regular

Hello!   I registered a free account from Sweden using facebook and I have never used Spotify from any other country. When I check my country settings, they are correct. I still get Error 408 ...

kaptensnus

Regular

343 Views

2 replies

0 likes

Account
Free
  • 343 Views
  • 2 replies
  • 0 likes

Kredi kartımdan parayı alamıyor

Kredi kartımda limit olmasına rağmen, ödeme gerçekleştiremediğine dair mesaj alıyorum. Kartım Online alışverişe de açık. İlgilenirseniz sevinirim

Newbie

Kredi kartımda limit olmasına rağmen, ödeme gerçekleştiremediğine dair mesaj alıyorum. Kartım Online alışverişe de açık. İlgilenirseniz sevinirim

227 Views

0 replies

0 likes

  • 227 Views
  • 0 replies
  • 0 likes

Solved!! Disconnect spotify on sonos

I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that friend anymore. Idk how to do it.

Newbie

I have an problem with logging out on an sonos player. A weak ago i logged in with my spotify account on an friends sonos player. Now i want to log out from a distance. Because i dont speak to that f...

osornios

Spotify Star

5105 Views

1 replies

0 likes

Account
Other
  • 5105 Views
  • 1 replies
  • 0 likes

Collection Full !!

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums.Yes, I listen all of them and No, I don't want delete my albums to add some more albums.So... How can I d...

Newbie

Hi everyone ! I have a "big" problem, I was in love with Spotify until something happened, my collection is.... Full. Yes, I reached 1000 albums. Yes, I listen all of them and No, I don't want delet...

731 Views

0 replies

0 likes

iOS
Web Player
Windows
  • 731 Views
  • 0 replies
  • 0 likes

Change e mail in existing account

Hi, i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account".So i closed the account associated with this mail and i try again: system returns the same message...

Newbie

Hi,   i have a premium account (giuliacaffarata) and i want to change the associated mail. system returns message "mail is associated to another account". So i closed the account associated w...

MattSuda

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Can current Playstation 4 Free Premium Account Upgrade be used in other devices?

Hi there, I am a subscriber of the Spotify Premium account and I am thoroughly enjoying it. However, since buying the PS4 console awhile ago, I noticed there is a free upgrade from free to premium account users and it does not explain clearly about t...

Casual Listener

Hi there,   I am a subscriber of the Spotify Premium account and I am thoroughly enjoying it. However, since buying the PS4 console awhile ago, I noticed there is a free upgrade from free to p...

musiccornercv

Roadie

8037 Views

2 replies

1 likes

Premium
  • 8037 Views
  • 2 replies
  • 1 likes

Profile cannot be found, why?

Hi!I created a new Spotify account for the organisation where I work because we want to share some playlists as a part of some non-profit-campaigns. However, for some reason the profile cannot be found. I tried to find it from my personal Spotify acc...

Casual Listener

Hi! I created a new Spotify account for the organisation where I work because we want to share some playlists as a part of some non-profit-campaigns. However, for some reason the profile cannot be f...

Maxim

Spotify Star

446 Views

3 replies

0 likes

Account
Other
  • 446 Views
  • 3 replies
  • 0 likes

Solved!! My account lost

I used to have spotify account linked to my facebook.I started using new account with another email, and then also linked that account to same facebook account.My previous account is gone now and I really want the playlists back.Can somebody help me ...

Newbie

I used to have spotify account linked to my facebook. I started using new account with another email, and then also linked that account to same facebook account. My previous account is gone now and...

MattSuda

Spotify Star

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Shut out of my spotify

Everytime I try to log in on my Spotify on my phone or computer, is says that I can't log in because there is already created an account with my e-mail. But the problem is that I want acces to that particular account. At first I thought that just my ...

Casual Listener

Everytime I try to log in on my Spotify on my phone or computer, is says that I can't log in because there is already created an account with my e-mail. But the problem is that I want acces to that p...

Jildaulive

Casual Listener

271 Views

2 replies

0 likes

  • 271 Views
  • 2 replies
  • 0 likes