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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14802 Views

7 replies

11 likes

Security
  • 14802 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553872 Views

991 replies

116 likes

Account
  • 553872 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131192 Views

74 replies

12 likes

Account
Login
Premium
  • 131192 Views
  • 74 replies
  • 12 likes

Superuser Contribution No puedo ingresar ni cambiar mi pais

No he podido iniciar cesion desde ya hace mas de 4 meses ya que estuve en italia y cambie el pais, ahora no puedo acceder a cambiar el pais nuevamente ya que no me deja ingresar ael sitio en donde la cambio (no me carga la pagina). Agradeceria que me...

Newbie

No he podido iniciar cesion desde ya hace mas de 4 meses ya que estuve en italia y cambie el pais, ahora no puedo acceder a cambiar el pais nuevamente ya que no me deja ingresar ael sitio en donde la...

Wiqimiabuelita-

Newbie

2330 Views

2 replies

0 likes

  • 2330 Views
  • 2 replies
  • 0 likes

Deleted playlists when returning from offline mode

When I was on a trip, I set Spotify in offline mode so I could listen while on the plane. I sorted through some of my older lists and started moving tracks to different playlists. I actually created two new playlists- "Ultimate favorites" and "Love, ...

Casual Listener

When I was on a trip, I set Spotify in offline mode so I could listen while on the plane.  I sorted through some of my older lists and started moving tracks to different playlists.  I actua...

musiclover85

Casual Listener

464 Views

2 replies

0 likes

  • 464 Views
  • 2 replies
  • 0 likes

Eror Login Please help

I cant login spotify in my phone.. my device is samsung s4.. it keeps telling me Incorect password.. but i already reset my password and make a new password on my email.. and its working fine when i loggin to spotify website.. but on my phone its not...

Newbie

I cant login spotify in my phone.. my device is samsung s4.. it keeps telling me Incorect password.. but i already reset my password and make a new password on my email.. and its working fine when i ...

yorkdean

Newbie

357 Views

2 replies

0 likes

Account
Login
Premium
  • 357 Views
  • 2 replies
  • 0 likes

Someone change my email account and password

Hi spotify today i woke up with bad news that someone stole my account i didnt know he/she did that but I want to recover my account PS: I used facebook login to write this postplease help ASAPThank you

Newbie

Hi spotify  today i woke up with bad news that someone stole my account 😞 i didnt know he/she did that but I want to recover my account  PS: I used facebook login to write this post...

Robert_W

Community Legend

455 Views

3 replies

0 likes

Account
Security
  • 455 Views
  • 3 replies
  • 0 likes

Account got removed from family plan

Hi, as the title say...my account is removed from family plan in my family...i am studying in university which is hundreds kilometers away from home...i join my family plan...and use the home address to register...but after about a month my account s...

Newbie

Hi, as the title say...my account is removed from family plan in my family...i am studying in university which is hundreds kilometers away from home...i join my family plan...and use the home address...

Robert_W

Community Legend

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Changing family members dosn't work

Hi all, I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again" (in german: Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.)In fact, that ...

Casual Listener

Hi all,   I have to make a change into my family plan and every time I try to log into it I get an error-message like "oops an error occured, please try it again"  (in german: Hoppla...

mrphilix

Casual Listener

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

Newbie

I have paid for Spotify premium untill August 31, but from yesterday I only have Spotify Free. Please advice how/whom to contact about this. Spotify does not have any telephone-support....

playmaker8

Casual Listener

348 Views

2 replies

0 likes

Subscription
  • 348 Views
  • 2 replies
  • 0 likes

Solved!! Payment methods not working

Trying to renew a subscription. None of my payment methods are updating. Both credit card and Paypal are valid. Receiving the below error all the time.Also the payment page is leading to a 404: https://support.spotify.com/de/account_payment_help/trou...

Casual Listener

Trying to renew a subscription. None of my payment methods are updating. Both credit card and Paypal are valid. Receiving the below error all the time. Also the payment page is leading to a ...

RjShadow

Casual Listener

1476 Views

5 replies

0 likes

Subscription
  • 1476 Views
  • 5 replies
  • 0 likes

abonnement sur le mauvais compte

Bonjour, voila je me suis abonné aux 3 mois premium sauf a ma plus garnde surprise j'avais oublier que j'avais un ancien compte spotify que je me sers pas, et je veux etre premium sur lautre et quand je veux payer pour le faire , Spotifyrefus car je ...

Casual Listener

Bonjour, voila je me suis abonné aux 3 mois premium sauf a ma plus garnde surprise j'avais oublier que j'avais un ancien compte spotify que je me sers pas, et je veux etre premium sur lautre et quand...

Sho0ter44

Casual Listener

558 Views

1 replies

0 likes

Account
  • 558 Views
  • 1 replies
  • 0 likes

Tesla - Facebook - Spotify

Ich bin bei Spotify über Facebook angemeldet - würde aber gerne meinen Account im Tesla verwenden (wegen Listen usw.)! Wo bekomme ich den User und das Passwort heraus - damit ich mich im Tesla oder sonst wo keine Facebook Anmeldung möglich ist anzume...

Casual Listener

Ich bin bei Spotify über Facebook angemeldet - würde aber gerne meinen Account im Tesla verwenden (wegen Listen usw.)!   Wo bekomme ich den User und das Passwort heraus - damit ich mich im Tes...

HellyAUT

Casual Listener

768 Views

2 replies

0 likes

Login
  • 768 Views
  • 2 replies
  • 0 likes

Solved!! SPOTIFY P0292C5012 STOCKHOLM SWSW Charging Each Month Without my Permission

Hi, I have noticed that "SPOTIFY P0292C5012 STOCKHOLM SWSW" is charging each moth from my credit card without my permission. I haven't have a spotify account evet until today to create one to receive a help since I didn't see any other "support" tool...

Newbie

Hi,   I have noticed that "SPOTIFY P0292C5012 STOCKHOLM SWSW" is charging each moth from my credit card without my permission. I haven't have a spotify account evet until today to create one t...

Jacob

Community Legend

37002 Views

1 replies

0 likes

Account
Security
  • 37002 Views
  • 1 replies
  • 0 likes

I need to talk to someone about my subscriptions

It says my student account cant be varified, so I wanted to get the premium but it won't let me purchase it. It's shame there isn't a number to talk to some directly. I emailed and no answer! Plus I have 3 pending payment for this month!

Newbie

It says my student account cant be varified, so I wanted to get the premium but it won't let me purchase it. It's shame there isn't a number to talk to some directly. I emailed and no answer! Plus I ...

Jacob

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

how to get clean song

song

Newbie

song

Jacob

Community Legend

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Canceled subscription still charged me for 2 months, and no one has replied my problem

To whom it may concern, I have sent out the contact form for three times and there's no response to any of them. I've been charged for 2 months more since I canceled my premium subscription around April. Please help me out, thanks. Hao

Visitor

To whom it may concern,   I have sent out the contact form for three times and there's no response to any of them. I've been charged for 2 months more since I canceled my premium subscrip...

Jacob

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Conta Hackeada / Hacked account

Acabei de receber um email dizendo que o meu e-mail da conta foi alterado. Eu NÃO troquei o e-mail, e DESCONHEÇO o e-mail utilizado como "mrpopo@popo.com".Tentei acessar a conta e a senha também foi alterada! Somente estou conseguindo acessar via Fac...

Casual Listener

Acabei de receber um email dizendo que o meu e-mail da conta foi alterado. Eu NÃO troquei o e-mail, e DESCONHEÇO o e-mail utilizado como "mrpopo@popo.com". Tentei acessar a conta e a senha também fo...

davcavalcante

Casual Listener

1327 Views

2 replies

0 likes

  • 1327 Views
  • 2 replies
  • 0 likes

Account Hacked

My account has been hacked, all my contacts has been deleted and naked pcitures of a lady is on my profile!! Please help!!

Newbie

My account has been hacked, all my contacts has been deleted and naked pcitures of a lady is on my profile!! Please help!!

Jacob

Community Legend

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

No more skips Spotify free

Hi I've noticed over the last few days when I go back into Spotify I've no skips at all. I've a free account but normally after a period of time and especially after 24 hours they would reset but not so far?????

Newbie

Hi I've noticed over the last few days when I go back into Spotify I've no skips at all. I've a free account but normally after a period of time and especially after 24 hours they would reset but not...

annonymou5

Casual Listener

7461 Views

5 replies

4 likes

  • 7461 Views
  • 5 replies
  • 4 likes

Payment issue (Swedish)

I was paying My bills and realized that there was withdrawals from Spotify on both me and my partners joined bankaccount and my private bank account. I only have one Spotify profile - and i've had to change the card information One or two Times becau...

Newbie

I was paying My bills and realized that there was withdrawals from Spotify on both me and my partners joined bankaccount and my private bank account. I only have one Spotify profile - and i've had to...

osornios

Spotify Star

227 Views

1 replies

0 likes

Account
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Friend feed not showing please help

having an issue with the friends feed not showing, ive had this happen once in version 1.56 friends feed was not showing then it came back, for a week, and now its now showing again, now have latest verions 1.57..friends feed is not showing.. i used ...

Casual Listener

having an issue with the friends feed not showing, ive had this happen once in version 1.56 friends feed was not showing then it came back, for a week, and now its now showing again, now have latest ...

osornios

Spotify Star

256 Views

1 replies

0 likes

Account
Other
  • 256 Views
  • 1 replies
  • 0 likes