Someone change my email account and password

[karimmove]

Hi spotify 

today i woke up with bad news that someone stole my account 😞 i didnt know he/she did that but I want to recover my account 

PS: I used facebook login to write this post

please help ASAP

Thank you

[Robert_W]

Hey @karimmove,

Welcome ot the forums! Sorry to hear your account has beenn compromised, thats not cool!

Firstly, if you are able to log into your account the first thing you will want to do is log out all devices, This can be done this way:

https://support.spotify.com/uk/account_payment_help/account_basics/can-i-sign-out-of-my-account-if-i...

Then you would need to change your password. This can be done by taking a look here:

https://support.spotify.com/uk/account_payment_help/account_help/change-password/

Let me know if you have any more questions 🙂

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like! 

[Heeelp12]

My Account got stolen As well...
Not connceted to Facebook... but i'm writing from My "facebookaccount"
I'm Not able to get into My Account so please dont tell me to change My pw

[Robert_W]

Hey @Heeelp12,

Welcome to the forums!

In that case you would need to contact Spotify this way and they will be able to take a look at helping you regain control of your account:

https://support.spotify.com/contact-spotify-anonymous/

If this solved your issue - Mark it as a solution! If you like my post - Please add a Like!