Offline mode not reseting number of days to go online

[SAROCK19]

I have deleted the app and reinstalled. However the days never reset to 30. I get my spotify premium through my cell phone carrier. They have confirmed my current subscription ends in august 2017. I'm not sure what to do now.

[MonicaM_Bogota]

Hi, @SAROCK19!

Welcome to the Spotify Community, we're glad to see you're part of the band.

In this case, please follow these steps for us:

1. Log in to your account page on our website and click Offline devices in the menu on the left.
2. Click REMOVE ALL DEVICES.
3. Reinstall the app with the steps here.
4. Save your offline tracks again.

If that doesn't work, please remove the SD card, if there's one, reinstall the app, then reinsert the SD card again to see if it makes any difference.

Let us know if you have any questions. We'll be here for you.