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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290961 Views

529 replies

34 likes

Account
Free
  • 290961 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13682 Views

6 replies

11 likes

Security
  • 13682 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541122 Views

990 replies

115 likes

Account
  • 541122 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129662 Views

74 replies

12 likes

Account
Login
Premium
  • 129662 Views
  • 74 replies
  • 12 likes

Solved!! Spotify en otro país

Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin internet. Spotify premium solo sirve en un país o que...

Newbie

Hola. En mi casa pagan spotify premium en Colombia. Vine a Australia por unos dias y se me cambio el pais en la configuración y ya no aparece que tengo spotify premium entonces no puedo usarlo sin in...

manimecker30

Roadie

3656 Views

1 replies

0 likes

  • 3656 Views
  • 1 replies
  • 0 likes

AGREGAR MIEMBRO FAMILIAR

No puedo acceder a la seccion de gestionar los miembros de mi familia y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...

Newbie

No puedo acceder a la seccion de gestionar los miembros de mi familia  y quiero agregar a otro... que puedo hacer me aparece este mensaje cada que intento acceder ...      

manimecker30

Roadie

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Adding existing member to premium

Trying to link up to family premium. Keep getting message "oops there is a problem". What the heck!

Casual Listener

Trying to link up to family premium.  Keep getting message "oops there is a problem".  What the heck!

Bittencourt

Spotify Star

788 Views

6 replies

0 likes

Premium
  • 788 Views
  • 6 replies
  • 0 likes

Get rid of premium

I dont want premium how do i get rid of it

Newbie

I dont want premium how do i get rid of it

Saulute123

Newbie

372 Views

2 replies

0 likes

Premium
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just created my account and I cant change the settings

Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email is taken' How do I fix this? Thanks

Newbie

Hey guys, I'm using the family Spotify and setting an account up for my mum. I've set the account up however, the account is locked to US, everytime I change it to UK it says 'We're sorry, that email...

Alfredo

Roadie

477 Views

6 replies

0 likes

Account
  • 477 Views
  • 6 replies
  • 0 likes

Solved!! Ooops ! an error has occured. Try again later

Hello, I have a problem.When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears.I can’t add people to my family account.What can i do ?

Newbie

Hello, I have a problem. When i want edit information in my account, i have an error « Ooops ! an error has occured. Try again later » that appears. I can’t add people to my family...

renatoa78

Casual Listener

495 Views

2 replies

0 likes

Account
  • 495 Views
  • 2 replies
  • 0 likes

Problem adding family member for Family Premium Account

I have a problem adding a family member.An error message kept popping out (see attachment). Please help.

Newbie

I have a problem adding a family member. An error message kept popping out (see attachment).   Please help.

FitoMedina12

Newbie

710 Views

7 replies

0 likes

Premium
  • 710 Views
  • 7 replies
  • 0 likes

Charged full price not special offer price for premium

After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get the $12.99 back?

Newbie

After the 1 week free trial period I got an offer for 3 months at 0.99. However, I was charged 12.99 per month through itunes. Am I now subscribed twice through the same account and how do I get...

enricoleo

Casual Listener

318 Views

2 replies

0 likes

Subscription
  • 318 Views
  • 2 replies
  • 0 likes

desconto de estudante e cobrança duplicada

Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação que nem foi confirmada ainda, ao fim apareceu uma mensagem falando q...

Newbie

Eu já tenho conta no spotify e solicitei o o pedido de desconto de estudante e coloquei o mesmo cartão , mas me foi cobrado 2 x o valor de R$10,00 no cartão no, um por essa operação qu...

Mendesvictor6

Newbie

316 Views

1 replies

1 likes

Account
Premium
  • 316 Views
  • 1 replies
  • 1 likes

Spotify company ??

Hi!Is there a Spotify Company account?We have 4 different clothingshop's and need a spotify account that can be used for all the shop's. We need it to be possible too play different music at the same time so that each shop can turn off or change song...

Newbie

Hi! Is there a Spotify Company account? We have 4 different clothingshop's and need a spotify account that can be used  for all the shop's. We need it to be possible too play different music a...

iamandyhill

Community Legend

232 Views

1 replies

0 likes

Account
  • 232 Views
  • 1 replies
  • 0 likes

Accedere

Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) mi propone 3 mesi a 9,90 e non a 0,99 come pubblicit...

Casual Listener

Ciao, non riesco ad accedere e se mi iscrivo dice che esisto già. Era già successo mesi fa. Inoltre, ho letto 3 mesi a 0,99 il premium poi a 9,90 al mese, ma se lancio spotify (senza poter entrare) m...

jasminejohns95

Newbie

419 Views

3 replies

0 likes

Login
  • 419 Views
  • 3 replies
  • 0 likes

No puedo pagar Spotify premium

Hola, llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, que me devuelve a la página de actualizar la suscripción (vol...

Casual Listener

Hola,   llevo dos días intentando pagar con Paypal para conseguir la suscripcion premium a 0.99€ por 3 meses como indica la oferta. Todo funciona correcto hasta que se va a realizar el pago, q...

alejandrogide

Casual Listener

583 Views

5 replies

0 likes

Other
Premium
  • 583 Views
  • 5 replies
  • 0 likes

How do I remove a device?

I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?

Newbie

I've earlier logged into a computer which is not mine, and it is often played music from my account from there. There is no way for me to reach these people. Is there any way to delete that device?

carlfeltham

Casual Listener

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Can't log in

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses I've blocked, but none of them belong to Spotify. ...

Visitor

I haven't used my main Spotify account for a long time and I have forgotten the password. Whenever I try to reset it, I never seem to receive the resetting email. I have checked which email addresses...

Maxim

Spotify Star

355 Views

3 replies

0 likes

  • 355 Views
  • 3 replies
  • 0 likes

Hi finally suscribed to premium but not getting high quality streaming Windows 7

Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high. I have tried relogging, re-installing. OS > Windows 7username: herecticx time date: 6:35 EST 21/06/2017

Casual Listener

Hi i finally suscribed to premium and my user panel shows i am premium, but am not able to switch my streaming quality to high.   I have tried relogging, re-installing.   OS > W...

herecticx

Casual Listener

154 Views

1 replies

0 likes

  • 154 Views
  • 1 replies
  • 0 likes

Playstation

I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing into a separate one. Is there any I can sign out of th...

Newbie

I'm trying to sign into my Spotify account on my PS4 but, it tells me that I can't because that account is already linked to another PlayStation, even though I haven't (or can't remember) signing int...

kejt_

Community Legend

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

German ad in Finnish spotify

Hi! There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€. Is this official Spotify ad and why is it in German? Why i...

Newbie

Hi!   There is an advertisement in German even though I'm listening Spotify in Finland and my app is otherwise in Finnish. The ad insists that I can buy Premium for 3 months and pay only 0,99€...

r3d4cted

Casual Listener

289 Views

1 replies

0 likes

Subscription
  • 289 Views
  • 1 replies
  • 0 likes

Log in

Hello,I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.

Casual Listener

Hello, I can't log in. My password doesn t work (and it's the right password!) ?? can u help me please.

kejt_

Community Legend

237 Views

1 replies

0 likes

Login
  • 237 Views
  • 1 replies
  • 0 likes