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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80474 Views

9 replies

2 likes

Account
Login
  • 80474 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654082 Views

13 replies

4 likes

Account
  • 654082 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734558 Views

18 replies

29 likes

  • 734558 Views
  • 18 replies
  • 29 likes

Solved!! Being charged $99.00?

Why is it asking me to pay $99?

Casual Listener

Why is it asking me to pay $99?

Abbys

Casual Listener

1242 Views

4 replies

0 likes

  • 1242 Views
  • 4 replies
  • 0 likes

Can log into spotify on web browser, not on client

I can log into my spotify account on the web just fine (google chrome) but whenever I go to log into my account on the client it pops up with error code 3, even though I'm using the same e-mail and password for both the web and the client.

Newbie

I can log into my spotify account on the web just fine (google chrome) but whenever I go to log into my account on the client it pops up with error code 3, even though I'm using the same e-mail and p...

DaveDenomolos

Roadie

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Someone is using my spotify/set a password

Hello Community,I've noticed recently that there is an issue with my spotify? Once it was a playlist that I never created in the first place and other times it's music that I really don't listen to popping up in my song history. I've tried setting a ...

Newbie

Hello Community, I've noticed recently that there is an issue with my spotify? Once it was a playlist that I never created in the first place and other times it's music that I really don't listen to...

DaveDenomolos

Roadie

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Spotify Family plan keeps removing one of our members

One of us keeps getting removed recently, hence we have to keep on creating new links to enable that person to join, it gets kinda annoying time and time but can I know what's the cause of this problem?Thanks

Casual Listener

One of us keeps getting removed recently, hence we have to keep on creating new links to enable that person to join, it gets kinda annoying time and time but can I know what's the cause of this probl...

maddiegriffith

Newbie

4863 Views

7 replies

3 likes

Account
Subscription
  • 4863 Views
  • 7 replies
  • 3 likes

Someone signed up with the wrong email (mine)

User brianemilybenbrysonmille has mistakenly used my gmail address to verify their spotify account. How do I make them stop?

Casual Listener

User brianemilybenbrysonmille has mistakenly used my gmail address to verify their spotify account. How do I make them stop?

DaveDenomolos

Roadie

399 Views

3 replies

0 likes

  • 399 Views
  • 3 replies
  • 0 likes

Made a new Facebook and my old one was linked to spotify and is gone!

Hi! I made a new facebook and quickly realized upon opening spotify that I had been logged out and couldnt log back in. Can I find my acount? I have the credit card for premium and Im still subscribed and being charged! Even worse. So can I find it w...

Newbie

Hi! I made a new facebook and quickly realized upon opening spotify that I had been logged out and couldnt log back in. Can I find my acount? I have the credit card for premium and Im still subscribe...

osornios

Spotify Star

276 Views

1 replies

0 likes

Account
Login
Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Problems Changing Country

Im trying to change my country from New Zealand to Australia. After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. Any thoughts?

Newbie

Im trying to change my country from New Zealand to Australia.  After I select Australia and confirm, it bumps to to a page to sign up and pay for Spotify Family, and does not change my country. ...

osornios

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Can't log into Spotify.

Factory reset my computer, redownloaded Spotify. Disabled firewalls, and ABP on Chrome. When I use the login with Facebook button, immediately goes to "Ok, close the page", yet i'm still not logged in. Trying to log in with Facebook credentials gives...

Newbie

Factory reset my computer, redownloaded Spotify. Disabled firewalls, and ABP on Chrome. When I use the login with Facebook button, immediately goes to "Ok, close the page", yet i'm still not logged i...

DaveDenomolos

Roadie

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Im getting hacked

Hello I'm getting hacked. I couldn't access my account today with my username. Instead I had to log into my account through facebook. When I had logged into the account, I saw that someone has changed my password, my email and all my contact info, I ...

Newbie

Hello   I'm getting hacked. I couldn't access my account today with my username. Instead I had to log into my account through facebook. When I had logged into the account, I saw that someone h...

itu_

Community Legend

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Meus familiares não conseguem usar o código que eu envio pra eles

Eu envio o link do plano família e falam que meu endereço está incorreto, sendo que não está, já recadastrei e ainda sim continua dando erro

Newbie

Eu envio o link do plano família e falam que meu endereço está incorreto, sendo que não está, já recadastrei e ainda sim continua dando erro

Bittencourt

Spotify Star

362 Views

3 replies

0 likes

Premium
  • 362 Views
  • 3 replies
  • 0 likes

member of Premium account and cannot log into program after uninstall/reinstall

I uninstalled and reinstalled Spotify on my PC and I cannot log back into my family's premium account. I tried my logon name and password and it only logs me onto Spotify Free.

Newbie

I uninstalled and reinstalled Spotify on my PC and I cannot log back into my family's premium account.  I tried my logon name and password and it only logs me onto Spotify Free.  

labelscollected

Community Legend

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Forgot password. Old disabled email address.

Hello,Somehow i'm having issues login into Spotify.So i tried to use the option 'forgot password'. But then i saw that i registrated an email address that i'm not using anymore.So i can't receive the email that gives the link to reset my password. Is...

Visitor

Hello, Somehow i'm having issues login into Spotify. So i tried to use the option 'forgot password'.   But then i saw that i registrated an email address that i'm not using anymore. So i ...

itu_

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

Merge accounts

I have two Spotify accounts, one a few years old, decided to start new, and build a new profile. Both accounts are and I want to merge them. Any idea how to do this? I've tried subscribing to both accounts/playlists, but not nearly as convinient as I...

Casual Listener

I have two Spotify accounts, one a few years old, decided to start new, and build a new profile. Both accounts are 🔥 and I want to merge them. Any idea how to do this? I've tried subscribing to both...

Ameliamarie93

Casual Listener

387 Views

2 replies

0 likes

Account
Other
Premium
Subscription
  • 387 Views
  • 2 replies
  • 0 likes

picture

hellp 

Newbie

hellp  

Maxim

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Solved!! Community notification issue

Not clear where to post this as the issue is about this Community tool itself rather than Spotify.I see a flag that I have a new notification in Community. When I click on the icon, I get a new window, but a red box is displayed in the middle saying:...

Roadie

Not clear where to post this as the issue is about this Community tool itself rather than Spotify. I see a flag that I have a new notification in Community.  When I click on the icon, I&nb...

JulianFletcher

Roadie

788 Views

5 replies

0 likes

Account
Other
  • 788 Views
  • 5 replies
  • 0 likes

Edit Family Suscription Addres and Name

I want to edit addres and name on family suscription but the spotify support area told me that I have to create a new account in order to edit it, it is incredible, please help!!! I want to edit without creating a new account, for example I will have...

Newbie

I want to edit addres and name on family suscription but the spotify support area told me that I have to create a new account in order to edit it, it is incredible, please help!!! I want to edit with...

Maxim

Spotify Star

319 Views

1 replies

0 likes

Account
  • 319 Views
  • 1 replies
  • 0 likes

Someone is piggy backing on my account!!

I'm so frustrated because every time I listen to music on my phone, it switches it to some god-awful music and it looks like a play station is using and then a Dell is using. It's different people. Every time I try (for the past almost two weeks) to ...

Regular

I'm so frustrated because every time I listen to music on my phone, it switches it to some god-awful music and it looks like a play station is using and then a Dell is using. It's different people. E...

HetzeFetze

Roadie

688 Views

1 replies

0 likes

Account
  • 688 Views
  • 1 replies
  • 0 likes

Spotify Family suddenly cut off?

Hi,My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming from. Anyone recognizes this problem and/or knows what t...

Newbie

Hi, My dad made a Family Spotify for us all, but today I found out my account has suddenly gone back to Spotify Free. I checked and everything has been payed so I don't know where this is coming fro...

osornios

Spotify Star

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Playlist en la nueva interfaz (playlist in the nwe spotify)

Desde que cambió el spotify a la nueva interfaz, no puedo borrar las playlists que hago. Intenté borrando track por track y no se borra, se queda ahí vacía. El botón de borrar playlist no está más... uso Ubuntu y estoy intentando borrar desde el repr...

Casual Listener

Desde que cambió el spotify a la nueva interfaz, no puedo borrar las playlists que hago. Intenté borrando track por track y no se borra, se queda ahí vacía. El botón de borrar playlist no está más......

ticoarte

Casual Listener

538 Views

1 replies

0 likes

Account
Free
  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Accidentally unlink my facebook to my Spotify

So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private.So i was wondering how do i get it back :(. The old spotify account is...

Newbie

So recently i created a new spotify account and link it with my facebook. That facebook is linked with my another spotify account which has all my playlist in it and it is private. So i was wonderin...

osornios

Spotify Star

467 Views

3 replies

0 likes

  • 467 Views
  • 3 replies
  • 0 likes