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One of us keeps getting removed recently, hence we have to keep on creating new links to enable that person to join, it gets kinda annoying time and time but can I know what's the cause of this problem?
Thanks
Hey @sushipack321!
Welcome to the Spotify Community! That sounds annoying. Let's get to solving this! Could you give me a little more info?
Hey!
It sounds to me like the system might be throwing out your family member because it thinks there are too many accounts assigned. Perhaps one of you has a double acount and signed in with both. (This could even happen by accident, for example if you make one with your email address and one with your Facebook.) The system wouldn't know those accounts belong to the same person and will kick anyone who gets added after it's full.
Keep me posted!
Hey, i have the same problem, i keep getting removed from my family account with no reason. We're are not at full capacity of accounts. It has happen twice for two months straight. Like if i was only in the plan for a month and then got removed.
Same here. I have two family members. It worked fine for a month. Today it was payment day, and the payment was successful. Also today one of the members were removed. Why?
i also have same problem and have ben in contact with customer service several times and keeps happening. i only have 3 people on it. They keep saying they removed my daughter because she didn't confirm email they sent her but the only email i see are emails asking her to subscribe to premium!
this is happening to me. My mom just got added into the plan (we would have 5 including her) and it just kicked me out of premium. It downgraded me to a free account. Why did it even kick me out to begin with?
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