Can't get family premium!

[Amac04]

Plan

Premium Family / Premium Personal

Country

New Zealand

Device

(iPhone X, PC, iPad, Android phone)

Operating System

(iOS 10, Android , Windows 10.)

My Question or Issue

Trying to get family premium. Accidentally set it up on wrong account. Immediately cancelled that subscription and tried to set it up on my account - blocked, system says I have used the three month trial but that is not true as only tried to start today.

No problem, will pay full price from today, can't, no option to skip free trial.

Search help, best answer is set up another subscription, say premium personal and then change to the family option - blocked, suspect because same credit card. Can't buy premium personal.

Don't want to use other payment options.

How does my family get to subscribe?

[Mario]

Hey @Amac04,

Thanks for reaching out about this and welcome to the Community.

It'd be good for you to wait a few days and try with your credit card again, or try in a private/incognito window, preferably with a computer.

If you're still experiencing what you reported even after waiting a few days, make sure to take a look at this support site article and follow the relevant suggestions featured in the section Credit/debit card.

Let us know how you get on. We'll be here if there's anything else we can help with!