Can't log in and am not receiving password reset.

[andycats]

I've been at this for two days. I'm unable to login and am unable to use my password. I've requested a password reset link at least 5 times but have not received the email. Checked my spam folder, it's not there, either. Can someone help, please.

Thanks

[Richard]

Hey andycats, welcome to the Community.

I'll be in touch by email to help you out on this.

[andycats]

Thanks!

[andycats]

Thanks for the help, that worked!

[user-removed]

Hi Richard,

I have been trying to reset my password but I haven't been receiving the password reset emails. Would you please be able to help me out?

Thanks,

Alex

[meahtenoha]

Hi AW12345 - As your account is linked to Facebook, you'll need to reset your password via the Facebook website. 

However, I can see you recently sent in a request to have our account deleted. Would you like to follow through with this? 

[dorrpe]

I subscribed to Premium and it works on my laptop. Now I want to get it on my iPhone and have no idea what my password is! And, my user name is a series of numbers...not something I would have chosen. Can I reset username and password without Facebook? Help! Thanks in advance!

[Sam · Accepted solution]

Paulyd - Just use your Facebook login details, and you should get into the app fine.

[cjramwell]

Hi,

I'm having problems too. I have requested several times to reset my password but have not received any emails.

I want to upgrade to premium, but want to make sure all my details are correct first.

Please help... this is so frustratiing.

thank you

[Richard]

---

@cjramwell wrote:

Hi,

I'm having problems too. I have requested several times to reset my password but have not received any emails.

I want to upgrade to premium, but want to make sure all my details are correct first.

Please help... this is so frustratiing.

thank you

---

One of the team should get around to dealing with you shortly.

[ridderen]

I've tried resetting my password, but without success. I have a facebook account, but it will not take Squzzebox duet. it will have a manual user name and password for a premium user. how do I do that?

[Richard]

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@ridderen wrote:

I've tried resetting my password, but without success. I have a facebook account, but it will not take Squzzebox duet. it will have a manual user name and password for a premium user. how do I do that?

---

You'd need a device password

If you don't get it within 48 hours let us know through our contact form and we'll be glad to send one over manually.

[user-removed]

Me too, I've used the password reset thing a few times and am not receiving any email

[Sam]

Mike12345 - If you're having trouble, please drop us an email via our contact form that Richard mentions above. We'll then get one over to you.

[anniemcfannie]

I've tried so many times to log in. I keep sending requests to reset the password which is meant to go to my email but nothing arrives.  I've completed, twice, your online form and I get a response telling me to go to your Community.

I've spent HOURS of my life adding to my Library and now I'm spending forever trying to get an answer to help me log back in but going round in frustrating circles.  

I was hoping to upgrade because of moving overseas but now I don't want to spend money on something's that appears to be unstable and can't get proper responses and can't get my password reset.  Seems like I'm not the only one either!

Can you help? I don't know what else to do.

[Sam]

Anniemcfannie - Just got back to your email. Keep an eye on your inbox.

[anniemcfannie]

Hi. I changed my Facebook password and it worked.  However, the same thing has happened again.  I couldn't log on, I deleted Spotify and it's Caches and was able to log on but, as happens often, it says it's Offline (but it's not according to my settings).  I do not want to have to keep changing my Facebook password, that I've not changed for years, just to be able to use Spotify for a short time before it happens again.  Is this happening to encourage me to pay for a subscription?  I'm not going to pay if it is the case that Spotify is unstable.  If it's something else, please help me.  I'm so frustrated I so often cannot listen to music I have in my Library. I was hoping to enjoy not get fed up!

[gemmamehera]

Hi there,

I have also forgotten my password and haven't recieved the email despite trying several times. I have logged out on my iphone but am still logged in on my Mac. I have a Premium account and don't use Facebook to login (I used to but have deleted my account) If you could help that would be great. Thanks!

[meahtenoha]

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@anniemcfannie wrote:

 Is this happening to encourage me to pay for a subscription?  I'm not going to pay if it is the case that Spotify is unstable.  If it's something else, please help me.  

---

anniemcfannie - First, I can assure you this has nothing to do with your subscription. Just a bit of log in trouble. 

Have you tried logging in via the Facebook website? Just log in and head to the 'Music' tab. From there play any track and Spotify will launch.

gemmamehera - Are you entering your 'gemmamehera' username into the link here: https://www.spotify.com/password-reset/

Please be sure to check your Spam filter as well as your inbox. 

[corinnej]

Can't log in ; have not set up a user name....so am confused by how to access the system. Can someone contact me please.
My FB user name and password don't work.
Also I keep getting a message about a firewall.