Announcements

Help Wizard

Step 1

NEXT STEP

Archived content

This is content that is no longer relevant

Start a topic

All my playlists and followers are gone

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cause I don't remember if I had a spotify and a facebo...

Casual Listener

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cau...

Thedev

Community Legend

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Lost Playlists

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I have reasons to believe my account was hacked, as th...

Newbie

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I h...

Adam

Roadie

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Compte débité deux fois

Bonjour, A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify. Merci de me répondre, SP

Newbie

Bonjour,   A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify.   Merci de me répondre,  ...

milie

Newbie

829 Views

2 replies

0 likes

  • 829 Views
  • 2 replies
  • 0 likes

Don't use my account but always have 0 Minutes left!

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account.

Casual Listener

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account. 

jimbobfeelie

Casual Listener

1948 Views

9 replies

0 likes

  • 1948 Views
  • 9 replies
  • 0 likes

Solved!! How to cancel payment?

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Newbie

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Sam

Spotify

905 Views

1 replies

0 likes

Account
Premium
  • 905 Views
  • 1 replies
  • 0 likes

Can't log in - Counties don't match

However, they DO Just double checked it, IP and country listed in my profile match. No VPN or any other connections active. Any ideas?

Newbie

However, they DO 🙂   Just double checked it, IP and country listed in my profile match. No VPN or any other connections active.   Any ideas?

Peter__

Community Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Cancellation

I have two spotify accounts by accident and I would like to delete this one

Newbie

I have two spotify accounts by accident and I would like to delete this one

Peter__

Community Legend

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

I can't change the country in my account!

Hi, I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? I use the free service, not premium. Thanks

Newbie

Hi,   I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? ...

Thedev

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Change pictures without facebook

Hello I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture. How can I do? Thank you

Newbie

Hello    I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture.   How can I do?   Thank you

Thedev

Community Legend

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

Where is Spotify's Customer Service assistance?

I am on a newly created account. My other account is not accessible at the moment. Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my way to work. I have been very busy so I did not think to much...

Casual Listener

I am on a newly created account. My other account is not accessible at the moment.   Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my...

Richard

Community Legend

994 Views

6 replies

0 likes

Account
Login
Premium
  • 994 Views
  • 6 replies
  • 0 likes

Is spotify trying to deceive me..?

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card information and is billed for the expenses of one month, i...

Newbie

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card ...

Thedev

Community Legend

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Mobile says i have premium when i log on on my laptop it says i dont have premium???

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying £9.99 a month for a service that i dont even have f...

Casual Listener

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying ...

Jamie

Spotify Legend

719 Views

6 replies

0 likes

  • 719 Views
  • 6 replies
  • 0 likes

Contact form issue for some users

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

Spotify Legend

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

271 Views

0 replies

0 likes

Account
Other
Premium
  • 271 Views
  • 0 replies
  • 0 likes

My Spotify reverted back to free from unlimited

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify Free instead of Unlimited. It didnt exire, because I...

Casual Listener

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify F...

ViktorBerger

Casual Listener

507 Views

2 replies

1 likes

  • 507 Views
  • 2 replies
  • 1 likes

I've lost all my playlists and my unlimited account altough ive always used the same login

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. After one hour of trying i was able to log in. I have al...

Visitor

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. A...

meahtenoha

Spotify

520 Views

1 replies

0 likes

Account
Login
Unlimited
  • 520 Views
  • 1 replies
  • 0 likes

"Disconnect from Facebook"

I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!

Visitor

I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!

Taylor

Community Legend

922 Views

5 replies

0 likes

  • 922 Views
  • 5 replies
  • 0 likes

My premium account has been hijacked

Hi, I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account. I tried logging into the Spotify app on my phone using my Spotify login details on ...

Regular

Hi,   I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account.   I tried lo...

MaDDMaTT5000

Regular

643 Views

5 replies

0 likes

Account
Login
Premium
Security
  • 643 Views
  • 5 replies
  • 0 likes

differences in librarys between iphone player/Sonos player

Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within my Spotify account in Sonos, the album is there. W...

Casual Listener

Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within...

314 Views

0 replies

0 likes

Account
Premium
  • 314 Views
  • 0 replies
  • 0 likes

Billed twice.

Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?

Casual Listener

Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?

Robbie

Spotify Legend

1873 Views

16 replies

0 likes

Subscription
  • 1873 Views
  • 16 replies
  • 0 likes