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All playlists and starred songs are gone

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in with the numbered username instead of facebook and ...

Newbie

I listen to Spotify every day. I was listening this morning, installed the update this afternoon and when I logged back in everything was gone. Playlists and all Starred songs. I've tried logging in ...

Thedev

Community Legend

311 Views

1 replies

0 likes

Account
Free
  • 311 Views
  • 1 replies
  • 0 likes

All my playlists and followers are gone

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cause I don't remember if I had a spotify and a facebo...

Casual Listener

I use Spotify every day and I had lots of playlists. One day when I opened Spotify everything was just gone. No playlists nor followers, nothing. I don't know if it's because a duplicate account, cau...

Thedev

Community Legend

492 Views

3 replies

0 likes

  • 492 Views
  • 3 replies
  • 0 likes

Lost Playlists

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I have reasons to believe my account was hacked, as th...

Newbie

A couple of days ago, all my playlists disappeared. This is the second time it's happened. The first was well over two years ago, I think, my premium deal was also taken away. This time, however, I h...

Adam

Roadie

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Compte débité deux fois

Bonjour, A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify. Merci de me répondre, SP

Newbie

Bonjour,   A la lecture de mon dernier relevé bancaire, mon compte a été débité deux fois de la somme de 9,99€, soit l'abonnement mensuel à Spotify.   Merci de me répondre,  ...

milie

Newbie

799 Views

2 replies

0 likes

  • 799 Views
  • 2 replies
  • 0 likes

Don't use my account but always have 0 Minutes left!

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account.

Casual Listener

Everytime i login to Spotify (once every few months), i can never play any music as it always says i have 0 minutes left, but I never use it! Something is wrong with my account. 

jimbobfeelie

Casual Listener

1809 Views

9 replies

0 likes

  • 1809 Views
  • 9 replies
  • 0 likes

Solved!! How to cancel payment?

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Newbie

My ex put auto payment with my Mastercard on her account and I don´t know how to cancel it, I don´t know her account either.

Sam

Spotify

881 Views

1 replies

0 likes

Account
Premium
  • 881 Views
  • 1 replies
  • 0 likes

Can't log in - Counties don't match

However, they DO Just double checked it, IP and country listed in my profile match. No VPN or any other connections active. Any ideas?

Newbie

However, they DO 🙂   Just double checked it, IP and country listed in my profile match. No VPN or any other connections active.   Any ideas?

Peter__

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Cancellation

I have two spotify accounts by accident and I would like to delete this one

Newbie

I have two spotify accounts by accident and I would like to delete this one

Peter__

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

I can't change the country in my account!

Hi, I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? I use the free service, not premium. Thanks

Newbie

Hi,   I'm trying to change my country settings to the country my Ip address is located in (its a work computer) but i can't do it in account settings as the FAQ suggests. What should i do? ...

Thedev

Community Legend

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Change pictures without facebook

Hello I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture. How can I do? Thank you

Newbie

Hello    I've signed in without Facebook, I don't have a FB account, and I'd like to upload a profile picture.   How can I do?   Thank you

Thedev

Community Legend

689 Views

1 replies

0 likes

  • 689 Views
  • 1 replies
  • 0 likes

Where is Spotify's Customer Service assistance?

I am on a newly created account. My other account is not accessible at the moment. Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my way to work. I have been very busy so I did not think to much...

Casual Listener

I am on a newly created account. My other account is not accessible at the moment.   Three weeks ago I noticed my playlists were missing and I had new playlist on my account when I was on my...

Richard

Community Legend

946 Views

6 replies

0 likes

Account
Login
Premium
  • 946 Views
  • 6 replies
  • 0 likes

Is spotify trying to deceive me..?

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card information and is billed for the expenses of one month, i...

Newbie

Hi! I'm using the free version but would like to upgrade to the 30 day free trial. However, when I follow the pop-up "add" for this I am lead to a page where I'm asked to enter my credit card ...

Thedev

Community Legend

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Mobile says i have premium when i log on on my laptop it says i dont have premium???

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying £9.99 a month for a service that i dont even have f...

Casual Listener

I upgraded to Premium spotify on my phone and recently logged into spotify on my laptop on the website and it is saying i dont have premium?? This is very frustrating anyone know why this is. paying ...

Jamie

Spotify Legend

676 Views

6 replies

0 likes

  • 676 Views
  • 6 replies
  • 0 likes

Contact form issue for some users

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

Spotify Legend

Hi everyone, we are aware that some of our users are having issues using the contact form right now. Please hang tight; we're fixing it.

260 Views

0 replies

0 likes

Account
Other
Premium
  • 260 Views
  • 0 replies
  • 0 likes

My Spotify reverted back to free from unlimited

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify Free instead of Unlimited. It didnt exire, because I...

Casual Listener

Hi, today something really strange happened. I was on my account and suddenly, when I added a song to a playlist, Spotify closed down. When logged in again, my playlists were gone and I had Spotify F...

ViktorBerger

Casual Listener

473 Views

2 replies

1 likes

  • 473 Views
  • 2 replies
  • 1 likes

I've lost all my playlists and my unlimited account altough ive always used the same login

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. After one hour of trying i was able to log in. I have al...

Visitor

Hello! im having the same problem. On thursday evening i logged off my spotify ( I have spotify unlimited and about 8 playlists). On friday morning i tried to log in but spotify wouldnt let me. A...

meahtenoha

Spotify

493 Views

1 replies

0 likes

Account
Login
Unlimited
  • 493 Views
  • 1 replies
  • 0 likes

"Disconnect from Facebook"

I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!

Visitor

I happened to click on the "disconnect from facebook" so now my playlist are gone and my premium is also gone, so please help me!

Taylor

Community Legend

866 Views

5 replies

0 likes

  • 866 Views
  • 5 replies
  • 0 likes

My premium account has been hijacked

Hi, I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account. I tried logging into the Spotify app on my phone using my Spotify login details on ...

Regular

Hi,   I just want to say first that I've been very pleased with the service since I started using it many years ago, however, I've recently had trouble with my account.   I tried lo...

MaDDMaTT5000

Regular

588 Views

5 replies

0 likes

Account
Login
Premium
Security
  • 588 Views
  • 5 replies
  • 0 likes

differences in librarys between iphone player/Sonos player

Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within my Spotify account in Sonos, the album is there. W...

Casual Listener

Last week I was travelling and listening to Spotify on my IPHONE. I was suprised when unable to find The Who Quadrophenia (original version) when performing a search. Yet doing the same search within...

295 Views

0 replies

0 likes

Account
Premium
  • 295 Views
  • 0 replies
  • 0 likes