Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
This is content that is no longer relevant
Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?
Hello! I got billed twice in the end of July, and now Spotify wants to bill me again for coming month. Can you extend my premium for this month without me paying?
Spotify Legend
1743 Views
16 replies
0 likes
Today when I logged in to spotify all my playlist is gone and it says that a new laylist was added 14 hours ago. But i didnt use spotify yesterday att all. Is there any chans to get back my playlists? Regards
Today when I logged in to spotify all my playlist is gone and it says that a new laylist was added 14 hours ago. But i didnt use spotify yesterday att all. Is there any chans to get back m...
Community Legend
474 Views
3 replies
0 likes
I made a new account, and anything I star does not get saved. In mobile the starred playlist does not load at all. I submitted help on the 16th, but no response. I tried logging out and in. #: 00647356
I made a new account, and anything I star does not get saved. In mobile the starred playlist does not load at all. I submitted help on the 16th, but no response. I tried logging ou...
Community Legend
961 Views
6 replies
0 likes
I have suggested now multiple corrections to their artist listings and they never seem to make the corrections: For Instance: Slaughter and the Dogs is listed under Slaughter & The Dogs, Slaughter And The Dogs, and Slaughter House & The Dogs The Go-G...
I have suggested now multiple corrections to their artist listings and they never seem to make the corrections: For Instance: Slaughter and the Dogs is listed under Slaughter &a...
Community Legend
877 Views
4 replies
1 likes
I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving around with no music and its killing me. I created...
I have submitted a ticket (2 actually) to spotify for help on this. Ive looked through a lot of posts, and I think ive found the answer to this question: talk to a staff member. But I've been driving...
Community Legend
460 Views
1 replies
0 likes
I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.
I'm having trouble with the unlimited 4.99 a month. I still can't access my playlist. Can some one help me. Right now I don't see the difference between free and unlimited other then paying for it.
Community Legend
401 Views
1 replies
0 likes
Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:
Hi I just upgraded to iOS 7 and my spotify was working perfectly but then it just stopped and said I wasn't a premium member and I can't stream music on demand PLEASE HELP/:
Community Legend
392 Views
1 replies
0 likes
Hi,I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of them so i can log in and see if they still r premium or...
Hi, I found out recently that spotify are withdrawing money from my bank for spotify premium. Problem is i dont have it... I had a couple of accounts a while ago but i cannot remember the name of th...
Community Legend
440 Views
2 replies
0 likes
I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presumed my 30 day trial would become effective !! but it...
I recently registered for 48hr free trial and proceeded to use and create playlists, then got an email saying i could have a 30 day trial which i registered to, though as my 48hr trial ended I presum...
Community Legend
369 Views
1 replies
0 likes
I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These keeps repeting it selves. I have erelier registere...
I have a free account but cant upgrade. Following the instructinons, which are to log in on facebook, but it just take me back to the page where I choose what kind of account I´m interested in. These...
Community Legend
331 Views
1 replies
0 likes
I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while. After installing Norton Internet Security trial, I discovered that there were remote users tr...
I noticed recently that my allocated 10 hours streaming on my free account was regularly at maximum, even though I've barely been using spotify for a while. After installing Norton Internet Sec...
Community Legend
766 Views
2 replies
0 likes
I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
I am getting charged and I canceled my account, I want a refund I have not gotten a reply back. my Case #: 00931905
Community Legend
372 Views
2 replies
0 likes
I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROBBERY!!!!
I CANCLED MY SUBSCRIPTION OVER A YEAR AGO AND TO THIS DATE STILL GET BILLED $10 EVERY MONTH!!! I have tried numerous times to get into contact with spotify about this and they do nothing. THIS IS ROB...
Community Legend
467 Views
2 replies
0 likes
Can someone help me delete my account now? I tried contacting but it didn't work. Please help
Can someone help me delete my account now? I tried contacting but it didn't work. Please help
Community Legend
284 Views
1 replies
0 likes
Hi, My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I've tried everything on my account profile and cant see anythin...
Hi, My 1 year NUS subscription expired last week but now I got a new NUS card and I want to add another year - how do I add it and change my subscription back to the NUS discounted one? I'...
Community Legend
454 Views
1 replies
0 likes
Hi everyone My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrating to not have phone support from Spotify Please help!
Hi everyone My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrati...
Not applicable
422 Views
1 replies
0 likes
I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription. Free?
I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription. Free?
Community Legend
346 Views
1 replies
0 likes
Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!
Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!
Newbie
686 Views
1 replies
2 likes
Hello,My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049.The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has also changed the email and the password so I can't change or c...
Hello, My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049. The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has als...
Regular
842 Views
3 replies
0 likes
The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?
The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?
Casual Listener
436 Views
2 replies
0 likes
