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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

780267 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Solved!! Being charged for Unlimited and Premium! :(

Hi everyone My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrating to not have phone support from Spotify Please help!

Newbie

Hi everyone   My account subscription says I have Unlimited but my bank account shows I'm being charged £4.99 then £9.99 straight after every month! How do I fix this?! It's really frustrati...

user-removed

Not applicable

361 Views

1 replies

0 likes

Subscription
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  • 1 replies
  • 0 likes

Signed up to Spotify Premium free 30 day trial and got receipt for 9.99

I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription. Free?

Newbie

I understood this would only be taken from me if I didn't cancel within the 30 day trial/didn't continue with the subscription.   Free?

Thedev

Community Legend

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
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extended offline mode

Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!

Newbie

Hi, I'm getting deployed in the next few months and will not have data access for as long as 6 months. Will I be able to listen to my offline songs? Thanks!

brehmytrey

Newbie

599 Views

1 replies

2 likes

  • 599 Views
  • 1 replies
  • 2 likes

Hacked account

Hello,My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049.The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has also changed the email and the password so I can't change or c...

Regular

Hello, My account has been hacked and I had a charge of 119.88 with a credit card ending with 6049. The account is borjagomez and the email I used is franciacodebo@gmail.com. The hacker has als...

jorbagomez

Regular

772 Views

3 replies

0 likes

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Password to sonos

The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?

Casual Listener

The password I need to enter my spotify account to sonos, will not send to my email. I have tried to re-send the email many times, but it doesn't appear. Can I find the password anywhere else?

AnneHansen

Casual Listener

352 Views

2 replies

0 likes

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Solved!! Premium account gone ?

I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium account. (for more than a year now) I can also login with my face...

Casual Listener

I already searched for an answer on these forums....   Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium a...

hifivu45

Casual Listener

519 Views

3 replies

0 likes

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  • 3 replies
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Password reset

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my emai...

Newbie

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the sp...

Taylor

Community Legend

2873 Views

1 replies

0 likes

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  • 1 replies
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Saying I'm not a premium member but I am!

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like ...

Newbie

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email...

Taylor

Community Legend

2029 Views

2 replies

0 likes

Account
Login
Premium
Subscription
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Some odd kind of profile issue(?)

Hi. This might be a long post and bit vague, so bear with me. A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out just fine and i got the reciept. However my phone wouldn't recognize the ...

Casual Listener

Hi.   This might be a long post and bit vague, so bear with me.   A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out...

Gazzah

Casual Listener

429 Views

4 replies

0 likes

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  • 4 replies
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Your country does not match the one set in your profile.

Hi, Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile settings but it only lets me choose between the USA and Sweden. I...

Newbie

Hi,   Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile set...

Thedev

Community Legend

358 Views

1 replies

0 likes

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  • 1 replies
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Can't get Premium on my mobile device n

Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for my issue. Any suggestions? I've tried uninstalling a...

Newbie

Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for...

Thedev

Community Legend

338 Views

1 replies

0 likes

Premium
  • 338 Views
  • 1 replies
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Corrupted profile?

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to look at it and everytime they get mad cause they t...

Regular

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to...

NotarN

Regular

1207 Views

16 replies

0 likes

Account
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  • 16 replies
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NUS Extra discount - second year not working

HI, I know this has been answered before but i was hoping one of the mods could help sort this out. have had my nus discount for 12 months now. recently ran out and got charged 9.99. I have my new card and new number. I tried to put it in, but it won...

Newbie

HI,   I know this has been answered before but  i was hoping one of the mods could help sort this out.   have had my nus discount for 12 months now. recently  ran out and ...

233 Views

0 replies

0 likes

  • 233 Views
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premium account not working

I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could just try and take money out again and reconect me that would be ...

Newbie

I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could jus...

Taylor

Community Legend

282 Views

1 replies

0 likes

Account
Login
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  • 1 replies
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Recover my account and my playlist

Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than that preserves my playlist and delete the other. How I...

Visitor

Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than tha...

Taylor

Community Legend

255 Views

1 replies

0 likes

Account
  • 255 Views
  • 1 replies
  • 0 likes

HELP - I have been charged twice for one month for unlimited and premium

i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium. will you charge the amount i paid this month against the amount i will have to pay next month?

Newbie

i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium.  will you charge the amount i paid this month against t...

Peter__

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
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Facebook log in changes .......WHYYYYYYYYYYYYYYYYYYY?

I've used Spotify Premium happliy for over a year by loggin in through my facebook account. This morning I tried to log on on a new iPad. After entering my facebook details it asked for my spotify account details. It has NEVER done this before. I tri...

Visitor

I've used Spotify Premium happliy for over a year by loggin in through my facebook account.   This morning I tried to log on on a new iPad.  After entering my facebook details it asked ...

Peter__

Community Legend

347 Views

1 replies

0 likes

Login
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! When I log on with my facebook account it want my spotify account

When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password because it needs my old password. I can not find any e-mail ...

Casual Listener

When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password beca...

CrazyPete

Newbie

701 Views

6 replies

0 likes

Account
  • 701 Views
  • 6 replies
  • 0 likes

Solved!! sign out of all devices and sessions?!

can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!! my account name is oliverwalton95

Casual Listener

can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!!   my account name is oliverwalton95

Peter__

Community Legend

17008 Views

16 replies

0 likes

  • 17008 Views
  • 16 replies
  • 0 likes