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Solved!! Premium account gone ?

I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium account. (for more than a year now) I can also login with my face...

Casual Listener

I already searched for an answer on these forums....   Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium a...

hifivu45

Casual Listener

706 Views

3 replies

0 likes

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Password reset

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my emai...

Newbie

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the sp...

Taylor

Community Legend

2955 Views

1 replies

0 likes

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Saying I'm not a premium member but I am!

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like ...

Newbie

I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email...

Taylor

Community Legend

2169 Views

2 replies

0 likes

Account
Login
Premium
Subscription
  • 2169 Views
  • 2 replies
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Some odd kind of profile issue(?)

Hi. This might be a long post and bit vague, so bear with me. A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out just fine and i got the reciept. However my phone wouldn't recognize the ...

Casual Listener

Hi.   This might be a long post and bit vague, so bear with me.   A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out...

Gazzah

Casual Listener

549 Views

4 replies

0 likes

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  • 4 replies
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Your country does not match the one set in your profile.

Hi, Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile settings but it only lets me choose between the USA and Sweden. I...

Newbie

Hi,   Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile set...

Thedev

Community Legend

432 Views

1 replies

0 likes

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  • 1 replies
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Can't get Premium on my mobile device n

Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for my issue. Any suggestions? I've tried uninstalling a...

Newbie

Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for...

Thedev

Community Legend

401 Views

1 replies

0 likes

Premium
  • 401 Views
  • 1 replies
  • 0 likes

Corrupted profile?

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to look at it and everytime they get mad cause they t...

Regular

I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to...

NotarN

Regular

1714 Views

16 replies

0 likes

Account
  • 1714 Views
  • 16 replies
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NUS Extra discount - second year not working

HI, I know this has been answered before but i was hoping one of the mods could help sort this out. have had my nus discount for 12 months now. recently ran out and got charged 9.99. I have my new card and new number. I tried to put it in, but it won...

Newbie

HI,   I know this has been answered before but  i was hoping one of the mods could help sort this out.   have had my nus discount for 12 months now. recently  ran out and ...

298 Views

0 replies

0 likes

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premium account not working

I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could just try and take money out again and reconect me that would be ...

Newbie

I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could jus...

Taylor

Community Legend

359 Views

1 replies

0 likes

Account
Login
  • 359 Views
  • 1 replies
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Recover my account and my playlist

Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than that preserves my playlist and delete the other. How I...

Visitor

Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than tha...

Taylor

Community Legend

333 Views

1 replies

0 likes

Account
  • 333 Views
  • 1 replies
  • 0 likes

HELP - I have been charged twice for one month for unlimited and premium

i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium. will you charge the amount i paid this month against the amount i will have to pay next month?

Newbie

i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium.  will you charge the amount i paid this month against t...

Peter__

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
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Facebook log in changes .......WHYYYYYYYYYYYYYYYYYYY?

I've used Spotify Premium happliy for over a year by loggin in through my facebook account. This morning I tried to log on on a new iPad. After entering my facebook details it asked for my spotify account details. It has NEVER done this before. I tri...

Visitor

I've used Spotify Premium happliy for over a year by loggin in through my facebook account.   This morning I tried to log on on a new iPad.  After entering my facebook details it asked ...

Peter__

Community Legend

410 Views

1 replies

0 likes

Login
  • 410 Views
  • 1 replies
  • 0 likes

Solved!! When I log on with my facebook account it want my spotify account

When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password because it needs my old password. I can not find any e-mail ...

Casual Listener

When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password beca...

CrazyPete

Newbie

903 Views

6 replies

0 likes

Account
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Solved!! sign out of all devices and sessions?!

can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!! my account name is oliverwalton95

Casual Listener

can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!!   my account name is oliverwalton95

Peter__

Community Legend

18622 Views

16 replies

0 likes

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E card- lost the code

I bought an E -card yesterday to a friend but I wrote the wrong mailadress to him. And unfortunately I threw my receipt away I have already sent an message to Spotify but how long will it take until I get an answer? Or is it possible to see the code ...

Casual Listener

I bought an E -card yesterday to a friend but I wrote the wrong mailadress to him. And unfortunately I threw my receipt away 😞 I have already sent an message to Spotify but how long ...

Peter__

Community Legend

1615 Views

5 replies

0 likes

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  • 5 replies
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Charged when cancelled

have cancled my subscription a year ago and sitll get charged monthly to this date. I have used the customer contact form everymonth and nothing ever gets fixed. This is robbery! Edit: Changed title as moved to own topic

Casual Listener

have cancled my subscription a year ago and sitll get charged monthly to this date. I have used the customer contact form everymonth and nothing ever gets fixed. This is robbery!   Edit: Cha...

Peter__

Community Legend

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
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All albums not appearing

Hello, When I bring up an artist's page on both the android app and the web player, I am not seeing their entire available catalog. However, if I search for an individual track from one of the albums, I find it. I can use that track to access the alb...

Casual Listener

Hello, When I bring up an artist's page on both the android app and the web player, I am not seeing their entire available catalog. However, if I search for an individual track from one of the albu...

meahtenoha

Spotify

1394 Views

1 replies

1 likes

  • 1394 Views
  • 1 replies
  • 1 likes

I logged out of my facebook and can't get back on Spotify

So let me explain a little better here. I made up a Facebook acct some time ago so that I can start using spotify and I eventually upgraded to the premium plan and starting paying the 10 bucks a month. My issue is I can't remember any of the Facebook...

Newbie

So let me explain a little better here. I made up a Facebook acct some time ago so that I can start using spotify and I eventually upgraded to the premium plan and starting paying the 10 bucks a mont...

meahtenoha

Spotify

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Signed up, access full account through iphone, but not registered for premium via browser

Is it not possible to be logged in to two devices at the same time, even if only one device is being actively used? I am logged in to the Spotify app on my iphone, but the app is not active (I am not listening). I want to activate/play Spotify via my...

Newbie

Is it not possible to be logged in to two devices at the same time, even if only one device is being actively used?  I am logged in to the Spotify app on my iphone, but the app is not active (I ...

Peter__

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

The Spotify Community Subscription

Im getting updates from topic all the time, but I have turned off subscriptions. What do I do?

Casual Listener

Im getting updates from topic all the time, but I have turned off subscriptions. What do I do?

FOJ

Casual Listener

913 Views

8 replies

0 likes

  • 913 Views
  • 8 replies
  • 0 likes