Permium first says its $10 a month, then changes to $12? WHY?
It goes from Image $10 to $12. Why is that? It seems like false advertising.
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Start a topicIt goes from Image $10 to $12. Why is that? It seems like false advertising.
Newbie
It goes from Image $10 to $12. Why is that? It seems like false advertising.
user-removed
Not applicable
497 Views
1 replies
0 likes
I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium account. (for more than a year now) I can also login with my face...
Casual Listener
I already searched for an answer on these forums.... Whenever i login with my username/password i get the message that i have a free account. However i pay €10 each month for a premium a...
hifivu45
Casual Listener
641 Views
3 replies
0 likes
I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my emai...
Newbie
I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the sp...
Taylor
Community Legend
2936 Views
1 replies
0 likes
I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email to get my password and then it says it looks like ...
Newbie
I just made my September payment but it's saying I'm a free member which I'm not I updated my phone and suddenly all my music is gone I don't remember my password so I used the link to enter my email...
Taylor
Community Legend
2140 Views
2 replies
0 likes
Hi. This might be a long post and bit vague, so bear with me. A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out just fine and i got the reciept. However my phone wouldn't recognize the ...
Casual Listener
Hi. This might be a long post and bit vague, so bear with me. A couple of days i upgraded to Premium to be abel to listen in on my phone. The 30-day trial activation worked out...
Gazzah
Casual Listener
531 Views
4 replies
0 likes
Hi, Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile settings but it only lets me choose between the USA and Sweden. I...
Newbie
Hi, Last month I moved to the Netherlands from Sweden and now I've received the message "your country does not match the one set in your profile". I can change my country in my profile set...
Thedev
Community Legend
411 Views
1 replies
0 likes
Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for my issue. Any suggestions? I've tried uninstalling a...
Newbie
Have Spotify Premium but when I try to listen on my new iPhone mobile says I don't have it . Still works fine on my lap top but not the phone. Still being charged for it and want to be credited for...
Thedev
Community Legend
383 Views
1 replies
0 likes
I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to look at it and everytime they get mad cause they t...
Regular
I belive something is up with my profle, Because noone can enter it without having spotify crashing nor can I. I've tried to enter it myself a bunch of times and i've asked a lot of friends to try to...
NotarN
Regular
1589 Views
16 replies
0 likes
HI, I know this has been answered before but i was hoping one of the mods could help sort this out. have had my nus discount for 12 months now. recently ran out and got charged 9.99. I have my new card and new number. I tried to put it in, but it won...
Newbie
HI, I know this has been answered before but i was hoping one of the mods could help sort this out. have had my nus discount for 12 months now. recently ran out and ...
285 Views
0 replies
0 likes
I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could just try and take money out again and reconect me that would be ...
Newbie
I have been paying for spotify premium for months and a currently can not use it, I think its due to the money not been taking out my account this month as i was overdrawn, if you could jus...
Taylor
Community Legend
347 Views
1 replies
0 likes
Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than that preserves my playlist and delete the other. How I...
Visitor
Hello! I have an account at Spotify is "santinoriega" where I keep my usual playlist has been disconnected from facebook, and somehow it has been replaced by a new one. I would not have more than tha...
Taylor
Community Legend
304 Views
1 replies
0 likes
i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium. will you charge the amount i paid this month against the amount i will have to pay next month?
Newbie
i upgraded spotify from unlimited to premium in the beginnning of september. now i got charged for both this month: unlimited AND premium. will you charge the amount i paid this month against t...
Peter__
Community Legend
371 Views
1 replies
0 likes
I've used Spotify Premium happliy for over a year by loggin in through my facebook account. This morning I tried to log on on a new iPad. After entering my facebook details it asked for my spotify account details. It has NEVER done this before. I tri...
Visitor
I've used Spotify Premium happliy for over a year by loggin in through my facebook account. This morning I tried to log on on a new iPad. After entering my facebook details it asked ...
Peter__
Community Legend
403 Views
1 replies
0 likes
When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password because it needs my old password. I can not find any e-mail ...
Casual Listener
When I log on with my facebook account it want my spotify account and I do not remember that password, when i press "forgot my password" I go to my profile and I can not change the password beca...
CrazyPete
Newbie
859 Views
6 replies
0 likes
can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!! my account name is oliverwalton95
Casual Listener
can somebody tell me how to sign out of all sessions and devices as my account is being used elsewhere without my permission!! my account name is oliverwalton95
Peter__
Community Legend
18260 Views
16 replies
0 likes
I bought an E -card yesterday to a friend but I wrote the wrong mailadress to him. And unfortunately I threw my receipt away I have already sent an message to Spotify but how long will it take until I get an answer? Or is it possible to see the code ...
Casual Listener
I bought an E -card yesterday to a friend but I wrote the wrong mailadress to him. And unfortunately I threw my receipt away 😞 I have already sent an message to Spotify but how long ...
Peter__
Community Legend
1565 Views
5 replies
0 likes
have cancled my subscription a year ago and sitll get charged monthly to this date. I have used the customer contact form everymonth and nothing ever gets fixed. This is robbery! Edit: Changed title as moved to own topic
Casual Listener
have cancled my subscription a year ago and sitll get charged monthly to this date. I have used the customer contact form everymonth and nothing ever gets fixed. This is robbery! Edit: Cha...
Peter__
Community Legend
408 Views
1 replies
0 likes
Hello, When I bring up an artist's page on both the android app and the web player, I am not seeing their entire available catalog. However, if I search for an individual track from one of the albums, I find it. I can use that track to access the alb...
Casual Listener
Hello, When I bring up an artist's page on both the android app and the web player, I am not seeing their entire available catalog. However, if I search for an individual track from one of the albu...
meahtenoha
Spotify
1374 Views
1 replies
1 likes
So let me explain a little better here. I made up a Facebook acct some time ago so that I can start using spotify and I eventually upgraded to the premium plan and starting paying the 10 bucks a month. My issue is I can't remember any of the Facebook...
Newbie
So let me explain a little better here. I made up a Facebook acct some time ago so that I can start using spotify and I eventually upgraded to the premium plan and starting paying the 10 bucks a mont...
meahtenoha
Spotify
486 Views
1 replies
0 likes
Is it not possible to be logged in to two devices at the same time, even if only one device is being actively used? I am logged in to the Spotify app on my iphone, but the app is not active (I am not listening). I want to activate/play Spotify via my...
Newbie
Is it not possible to be logged in to two devices at the same time, even if only one device is being actively used? I am logged in to the Spotify app on my iphone, but the app is not active (I ...
Peter__
Community Legend
278 Views
1 replies
0 likes