Password reset

[caitlinjarvis]

I forgot my password for my Spotify premium account (CaitlinJarvis) and can't reset it on the website because it says I can only change my password if I know my old password. I just downloaded the spotify app for the iphone and logged in with my email address (caitlinirene@gmail.com) but it didn't have any of my playlists or anything and it said that it was the free spotify. Do I have two accounts? How can I reset my password for my premium account?

[Taylor]

Hi, and welcome to the community!

Firstly, yes you probably have 2 accounts, a facebook one (email login) and a Spotify one (username login).

I suggest you submit an online contact form; and someone at Spotify should be able to help you reset your password.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂