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why won't you let me cancel my subscription?

I have sent you multiple customer service requests and have yet to hear back (case #s 00335205, 00331348, 00337735). I am a premium subscriber. I initially created a spotify account using a facebook account (created just so that I could use spotify)....

Newbie

I have sent you multiple customer service requests and have yet to hear back (case #s 00335205, 00331348, 00337735). I am a premium subscriber. I initially created a spotify account using a facebook ...

Sam

Spotify

815 Views

5 replies

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Solved!! Double payment for the past seven payments

Hi there. I have just discovered that you have been charging me double (99 SEK x 2) every month since April 2012. Why is this happening? Please Check this and get in touch with me. Thanks

Casual Listener

Hi there. I have just discovered that you have been charging me double (99 SEK x 2) every month since April 2012. Why is this happening? Please Check this and get in touch with me. Thanks

ratman

Casual Listener

499 Views

2 replies

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Adding playlist in premium gets lost after a few min disconnected from WIFI on my HTC One X.

i am adding two playlists. one from spotify and one from local files. it shows up on the computer and phone, added them to offline mode also. when i disconnect the wifi and a few minutes later the two playlists are gone on the phone. any one knows wh...

Casual Listener

i am adding two playlists. one from spotify and one from local files.    it shows up on the computer and phone, added them to offline mode also.   when i disconnect the wifi an...

Rorey

Spotify

458 Views

3 replies

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Cannot connect to spotify server

On my PC I get the 'There was a problem connecting to Spotify' Error, and on my iPhone I get the There was a problem communicating with Spotify. Some tracks couldnt be made available offline. Spotify will try again later'. I can still search for song...

Casual Listener

On my PC I get the 'There was a problem connecting to Spotify' Error, and on my iPhone I get the There was a problem communicating with Spotify. Some tracks couldnt be made available offline. Spotify...

killahkelem

Newbie

3078 Views

3 replies

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Error 408

Hello. I'm studying i Hungary, am I not able to use my spotify here Even if I Get premium??

Newbie

Hello. I'm studying i Hungary, am I not able to use my spotify here Even if I Get premium??

Peter__

Community Legend

344 Views

1 replies

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I have not linked my account to facebook, why do they know what I play?

I have tried my best to avoid sharing my music-habits with facebook, and inside Spotify the menus show the option "Connect to Facebook...", so that tells me that my account should not be connected. But I'm now rather horrified to see on my "Music"-pa...

Casual Listener

I have tried my best to avoid sharing my music-habits with facebook, and inside Spotify the menus show the option "Connect to Facebook...", so that tells me that my account should not be connected. ...

Peter__

Community Legend

478 Views

1 replies

0 likes

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SPOTIFY 2 PREMIUM X 1

hi all, I currently pay 2 premium accounts with my credit card. I was checking my bank statement and I saw the 2 charges for this month named SPOTIFY 2 PREMIUM X 1. Does this mean that there is a 2x1 offer? If so, how can I claim it as I have payed f...

Newbie

hi all,   I currently pay 2 premium accounts with my credit card. I was checking my bank statement and I saw the 2 charges for this month named SPOTIFY 2 PREMIUM X 1. Does this mean that the...

Peter__

Community Legend

4146 Views

9 replies

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Can't listen to songs from the country I am living in.

I am currently living in Norway, but in order to get spotify premium I must obviously supply a credit card. Since I only have American credit cards I am forced to change the country (To the US, even though I am not living there now). I thought this f...

Newbie

I am currently living in Norway, but in order to get spotify premium I must obviously supply a credit card. Since I only have American credit cards I am forced to change the country (To the US, even ...

Sam

Spotify

705 Views

2 replies

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Purchased tracks but not added to WMP library

I successfully added some tracks that i'd purchased to WMP library so I could sync them to my mp3 player, but having bought more tracks recently they are not appearing in WMP library and I can only sync by creating a new a playlist on WMP which is an...

Newbie

I successfully added some tracks that i'd purchased to WMP library so I could sync them to my mp3 player, but having bought more tracks recently they are not appearing in WMP library and I can only s...

Peter__

Community Legend

263 Views

1 replies

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Solved!! DELETED PLAYLIST

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it! Thanx, NeilH07

Regular

Please can someone help me recover my playlist titled Neil1, accidently deleted on Saturday 20th October - had nearly 2000 tracks on it!   Thanx, NeilH07

Jordi

Community Legend

2068 Views

18 replies

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Disabled without Notice

Hi, This is my new account that I created to try and solve this problem... My old account was disabled without notice. I used to pay monthly for premium but just this month paid $119.88 for 12 months of premium. Now my account is disabled and I don't...

Casual Listener

Hi,   This is my new account that I created to try and solve this problem...   My old account was disabled without notice. I used to pay monthly for premium but just this month paid...

meahtenoha

Spotify

511 Views

3 replies

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When are new releases added to spotify?

Soooo this is actually kind of a general help question but WHEN WILL THE NEW TAYLOR SWIFT ALBUM BE PUT ON HERE?!?! As in RED. It comes out on October 22 so when will it be put up? PLEASE SAY MIDNIGHT

Newbie

Soooo this is actually kind of a general help question but WHEN WILL THE NEW TAYLOR SWIFT ALBUM BE PUT ON HERE?!?! As in RED. It comes out on October 22 so when will it be put up? PLEASE SAY MIDNIGHT

itsss_presleyyy

Newbie

1108 Views

3 replies

2 likes

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My account does not work.

Hi! I bought spotify premium as an Norwegian user, when I lived in Norway. Now I live in America, and suddenly after two month with sportify working here in America, it stopped. It says that I'm in offline mode, and I can't log in to my account on my...

Casual Listener

Hi! I bought spotify premium as an Norwegian user, when I lived in Norway. Now I live in America, and suddenly after two month with sportify working here in America, it stopped. It says that I'm in...

neo-x

Community Legend

295 Views

1 replies

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get another account

hi, I would like one more premium account for my daughter. is there a way to get it as beeing a customer or do I have to start all over for her? Best Magnus

Newbie

hi, I would like one more premium account for my daughter. is there a way to get it as beeing a customer or do I have to start all over for her? Best Magnus

user-removed

Not applicable

212 Views

1 replies

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Unable to log in, error 410

For the past 2 month I have been unable to log into my spotify. It was linked to my facebook and I had signed up under the name phdiab. It keeps giving me an error 410 I was also unble to post this message because it would not let me log in any help ...

Casual Listener

For the past 2 month I have been unable to log into my spotify. It was linked to my facebook and I had signed up under the name phdiab. It keeps giving me an error 410 I was also unble to post this m...

user-removed

Not applicable

388 Views

1 replies

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Hey

I dont know do i have the same problem, but mine and my friends spotify is the SAME SPOTIFY. I log into my spotify and she logs into her spotify (via fb accounts), but we both use her spotify somehow. I want my own back! This started happening after ...

Newbie

I dont know do i have the same problem, but mine and my friends spotify is the SAME SPOTIFY. I log into my spotify and she logs into her spotify (via fb accounts), but we both use her spotify somehow...

Richard

Community Legend

375 Views

2 replies

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Spotify premium not working on iphone4

I downloaded the app and am using the 48 hour trial. I purchased premium and it still says I am using the trial version. I log in using my Facebook account and always did when I used the free version. Spotify is working fine on my computer and is the...

Newbie

I downloaded the app and am using the 48 hour trial. I purchased premium and it still says I am using the trial version. I log in using my Facebook account and always did when I used the free version...

Peter__

Community Legend

525 Views

2 replies

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Mistake in "Ian Anderson" and "Monkey" Listing

I did not know where else to voice this finding, so I came here. Please refer this to the proper person. Just wanted to inform you that some albums are miscategorized, due to certain artists having the same name. 1. "Monkey" is a 90s, 00s third wave ...

Newbie

I did not know where else to voice this finding, so I came here. Please refer this to the proper person.   Just wanted to inform you that some albums are miscategorized, due to certain artis...

user-removed

Not applicable

196 Views

1 replies

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It asks me to confirm payment, asks for password and back to confirmation! Wont move forward

I had a spotify free and put down the details of my credit card for premium. It says I have to confirm payment, then it goes back to asking password and i jump fromThis two options with no result..anybody knows what can be wrong?

Newbie

I had a spotify free and put down the details of my credit card for premium. It says I have to confirm payment, then it goes back to asking password and i jump from This two options with no result.....

Liam

Community Legend

540 Views

2 replies

0 likes

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