Can't log in on android device.

Reply

Can't log in on android device.

Sjg72
Casual Listener

Plan

Free/Premium

Country

UK but set up in Peru

Samsung tablet.

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

When I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotify.com'. Tried to do this but site won't let me edit my location (or any other details).  If I close the pop up mentioned above I get a second pop up saying 'need help logging in'. When I choose 'get help' it asks me to check my email. The email has a reset password link but that just takes me to the 'update location' pop up and when I close it I return to the check email screen and can't get any further. Help gratefully received.

 

 

3 Replies

Re: Can't log in on android device.

Rock Star 14
Rock Star 14

Hey there @Sjg72,

thanks for posting !

 

You wrote on your details that you account type is Free/Premium.

Can you please confirm which type of account you're registered to ?

 

Thanks =)

OneByBooRock Star 14
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Re: Can't log in on android device.

Sjg72
Casual Listener
Hi, thanks for the reply. Sorry all I know is that it's a free account. I'm
not subscribed to premium.

Re: Can't log in on android device.

Rock Star 14
Rock Star 14

Hey there @Sjg72,

thanks for the quick reply !

 

If you have never subscribed to Spotify Premium and only used the Free version of the app you're entitled of using it abroad up to 14 days as mentioned here.

 

However when subscribing to Premium, the account is unlimited on it's use in a different country than where it was initialy created.

 

Note: In case you're considering the Premium subscription, make sure to register through your country of residence.

 

Let me know if you have further questions =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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