Can't log in to my premium account

[user-removed]

Hey there!

I have a premium account but can't log in. When I use my username and password to log in my plalists are deleted and i have the free account.

How can I fix that?

My email-adress is: kris.rehsmann@gmx.at

[Peter__]

Are you definitely accessing the correct account? It is amazingly easy to accidentally have two, one with a Spotify username to log in (not an email address) and another using your Facebook details (which uses your Facebook email). Double check your details. 😉

[user-removed]

I was trying logging in with "Kris Rehsmann" and my password which always worked but since today it doesn't

[Peter__]

Spotify usernames can't have spaces in them, are you sure?

[user-removed]

The old one was "krisrehsmann" sorry.  I checked it about one minute ago but i also just get to the free account

[user-removed]

And the original Usernumber is: 1117975329

[Peter__]

That number looks like an old Facebook account that has been disconnected from Facebook and therefore lost in the login system.

You will need to get in touch with the customer services team directly using the online contact form and they will be able to lend a hand to get you back to your playlists/account. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.