Trying to upgrade from a Three contract to Spotify

[bluekittikat]

I have had a Spotify Premium account paid for through my Three contract for more than 2 years.  This partnership has now ended and Spotify sent me an email saying I needed to change my account over from Three to Spotify.

So, I type in the URL as per the email, I log in, follow the upgrade option to upgrade, then press go, and it tells me my password is wrong,  This cannot be right as I have just successfully logged in to the account!

I want my free month's subscription.  My Premium account has now expired, and I am already sick of using the Free version.

I have attached a copy of the email text as a pdf.

Please, please help!!

Thank you

[Rick101]

Yeah I have same problem. Customer support says we aren't entitled to a free month. So, what did they send us an email offering a free month.

If they made a mistake they should say.

However,from what I can see so far sporify are ignoring this.

[bluekittikat]

Great, so yet another company that lies to it's customers when they have plain and simple proof (like the lovely email)

If you have any luck let me know!

[Rick101]

Ok, I've managed to get it resolved by customer support. They did some tinkering with my account and sent me a new link to try. I contacted them on Twitter which turned out to be the faster thing to do as I was struggling to get a resolution by email. So it is fixable and appears to be a technical issue.

[KarlDixon]

Well you are lucky, I didn't receive an email from them at all and I have checked my email account thoroughly (spam folder and everything). I rang three when I found my spotify account not working and they told me it wasnt there problem as spotify is a third party application. They said they no longer have a contract with Spotify and I would have to sign up again. I just hope three dont charge me again next month, otherwise there will be trouble!!

[Peter__]

@KarlDixon If you get in touch with the customer services team directly using the online contact form they will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.