Worst customer service for account deletion

[cdiaz1011]

I want to permanently delete my account and I received just a reply from support where they ask for certain information, but I have been waiting for days to remove this profile, so I can use my new account with a student discount. It is incredible that after three times sending the contact forms, I still have my account active at this moment. Because of this account I haven't been able to pay for premium on my new account. Completely disappointed regarding to customer service. The music is excellent, but I didn't expect this. Please, I hope somebody in the staff can help me. It has been more than three days that I'm requesting this! Thanks...

[kbrooksc]

Hey there @cdiaz1011 and welcome to the community! You shouldn't need a full account deletion to get the student discount, all you need to do is cancel your current subscription and then use the student option to sign up again. This can be done through your account page without needing the assistance of the Spotify support team.

Click this link to check subscription status. Once you get to that page, you'll want to go to the section abotu managing subscriptions and cancel if there is an active premium account. 

Give that a shot and let us know if it helps. Cheers!

[cdiaz1011]

 Hey Kbrooksc. Thanks for your answer. I really appreciate it. The problem is that I signed up for student discount with my past account. Every time that now I try to register with student discount using my new account, they detect that I already signed up with those data as a student. How do I get rid of that old account? I don't knoe what to do. It's making me crazy, and Spotify support still doesn't reply. What is that supposed to mean? I just want a solution to this. Thanks anyway mate!

[Jason]

Hey!

No fear, have you reached to our contact form regarding things? If so, provide me the 8 digit case number and I'll make sure the accounts team can get on top of things for you.

If not, they can be contacted over at: https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

We'll get you partying with that sweet discount in no time 🙂

Cheers!

[cdiaz1011]

Thanks Jason, this is the case number: 01773162. I really need this account deleted in order to get this discount through my new account. Could Spotify also notify me by e-mail as soon as this happens? I am glad you answered Jason. Thanks and have a great day!

[Jason · Accepted solution]

Thanks for the speedy reply!

I'll get it looked in to right away and of course, we'll get an email over to you. 🙂

Have a great weekend and of course reach back to us here if you need anything else 🙂

Cheers

[cdiaz1011]

I couldn't be more grateful Jason. Thanks a lot! I finally applied the discount... A million thanks again, you're the man! It would be great if I could just contact you instead of another representative if I have any issues in the future. I hope you have a great weekend too, Jason. I will, for sure, Spotify has changed my life!

[Jason]

Glad I could help out 🙂

Feel free to reach out to me by mentioning @Jason on here or PM me here too, I'm always around to help!

Of course, you can alwo reply back to that previous email and I'm there too 🙂

Have a great weekend: Always here to help 🙂

Cheers!