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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734357 Views

18 replies

29 likes

  • 734357 Views
  • 18 replies
  • 29 likes

Borrar mi cuenta

Hola, quisiera que me ayudaran a borrar mi cuenta ya que no tengo interés en el servicio, además de las constantes interrupciones, los cuelgues, la falta de artistas por ser "poco conocidos" y otros temas personales, me interesaría si pudiera control...

Newbie

Hola, quisiera que me ayudaran a borrar mi cuenta ya que no tengo interés en el servicio, además de las constantes interrupciones, los cuelgues, la falta de artistas por ser "poco conocidos" y otros ...

user-removed

Not applicable

1241 Views

2 replies

2 likes

Account
Subscription
  • 1241 Views
  • 2 replies
  • 2 likes

Still being charged for cancelled premium

You had a deal going around 6 months back, sign up for one month of premium and get 2 extra months for free. I signed up and payed $12.99 or whatever it was, then cancelled straight after, just to be sure I wouldnt forget and get charged later down t...

Newbie

You had a deal going around 6 months back, sign up for one month of premium and get 2 extra months for free. I signed up and payed $12.99 or whatever it was, then cancelled straight after, just to be...

MattSuda

Spotify Star

760 Views

2 replies

0 likes

  • 760 Views
  • 2 replies
  • 0 likes

I can't change password

Hi, My daughter set up Spotify a few years ago which I share with her.The password was saved on the computer & spotify opens automatically when the PC is switched on,I logged out by mistake & even though it says the password is saved it isn't & I nee...

Newbie

Hi, My daughter set up Spotify a few years ago which I share with her.The password was saved on the computer & spotify opens automatically when the PC is switched on,I logged out by mistake &...

Peter__

Community Legend

206 Views

1 replies

0 likes

  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Spotify unlimited: Desktop version forces shuffle

First: i only use the Desktop-Version on Windows 7. I downgraded from premium to unlimited a little while ago (a year ago maybe). Until last week it has worked fine but now all my playlists are shuffled, whether i activate shuffle or not, it is _alwa...

Casual Listener

First: i only use the Desktop-Version on Windows 7.   I downgraded from premium to unlimited a little while ago (a year ago maybe). Until last week it has worked fine but now all my playlist...

taureion

Casual Listener

487 Views

2 replies

0 likes

  • 487 Views
  • 2 replies
  • 0 likes

Premium Account

I paid for Premium, but my status even dont change since Friday. I got a confirmation of paymentand wrote Spotify support team for help, but they dont anwser.

Visitor

I paid for Premium, but my status even dont change since Friday. I got a confirmation of paymentand wrote Spotify support team for help, but they dont anwser.

Peter__

Community Legend

239 Views

2 replies

0 likes

Premium
  • 239 Views
  • 2 replies
  • 0 likes

help to connect spotify with an account on facebook that is a fan page

Hi there I have some issues with the spotify account. We have opened the account with a new mail belonging to the brand. The problem is when i try to connect the spotify account with facebook, I can only achieve to connect with my profile on facebook...

Newbie

Hi there I have some issues with the spotify account. We have opened the account with a new mail belonging to the brand. The problem is when i try to connect the spotify account with facebook, I ca...

Peter__

Community Legend

182 Views

2 replies

0 likes

  • 182 Views
  • 2 replies
  • 0 likes

logging someone out of my account

I let someone use my spotify once and now they're log in all the time and their music always shows on my phone

Newbie

I let someone use my spotify once and now they're log in all the time and their music always shows on my phone

SuperWisdom

Community Legend

363 Views

2 replies

0 likes

  • 363 Views
  • 2 replies
  • 0 likes

Solved!! Invited to Rising Stars, no rank yet?

Hello, I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan The blog post can be found here: http://community.spotify.com/t5/Spotify-Community-Blog/Put-your-hands-...

Community Legend

Hello,   I was recently announced as a new Rising Star in the announcement blog post, but I have no received my new rank yet. I am still a Music Fan   The blog post can be found her...

EthanS1

Community Legend

1519 Views

6 replies

0 likes

Account
Other
  • 1519 Views
  • 6 replies
  • 0 likes

Solved!! Change price from Premium to Student Premium

I have been a spotify member for a few years. Now I have enrolled on a course, and signed up to the NUS Extra membership, there doesnt appear to be a way of changing my membership from premium to student premium. Can anybody help please?

Casual Listener

I have been a spotify member for a few years. Now I have enrolled on a course, and signed up to the NUS Extra membership, there doesnt appear to be a way of changing my membership from premium to stu...

chrisw181

Casual Listener

447 Views

4 replies

0 likes

Account
Premium
Subscription
  • 447 Views
  • 4 replies
  • 0 likes

Solved!! Pringels party tour 6 Month free Premium code

Hey guys, I´m Cloud from Germany and i won a 6 Month Premium Subscription. How the f can i get it ? i cant turn in the code etc. Hey Leutchen, ich bin der Cloud und hab von der Pringels PArty Tour einen 6 Monate Spotify Premium code bekommen. Nun hab...

Casual Listener

Hey guys, I´m Cloud from Germany and i won a 6 Month Premium Subscription. How the f can i get it ? i cant turn in the code etc.     Hey Leutchen, ich bin der Cloud und hab von ...

Cloud

Casual Listener

873 Views

7 replies

0 likes

Subscription
  • 873 Views
  • 7 replies
  • 0 likes

Cannot Change Email Address

I need to update my email address and spotify is telling me the email address I am trying to update to is associated with another account. the spotify account previously associated with said address has been deactivated for quite some time. Is there ...

Newbie

I need to update my email address and spotify is telling me the email address I am trying to update to is associated with another account. the spotify account previously associated with said address ...

user-removed

Not applicable

471 Views

5 replies

0 likes

Account
Subscription
  • 471 Views
  • 5 replies
  • 0 likes

Student Discount won't apply, even though it said I was accepted.

Hi, so, I got the email saying that the SheerID people confirmed my status as a US student, and that if I "Clicked Here" I would be able to view and accept the offer. Well I did that, and all it did was bring me to the subscription page, which didn't...

Newbie

Hi, so, I got the email saying that the SheerID people confirmed my status as a US student, and that if I "Clicked Here" I would be able to view and accept the offer.  Well I did that, and all i...

Merik

Community Legend

841 Views

1 replies

0 likes

Account
Premium
Subscription
  • 841 Views
  • 1 replies
  • 0 likes

I lost all my playlists and my ID has been changed.

Hi, I've closed apps platforms option on facebook two days ago. I relased that spotify disconnected on my pc. I've opened the option again on facebook but when I try to log in on spotify, it couldn't open. I saw an option log-in window that "first ti...

Visitor

Hi,   I've closed apps platforms option on facebook two days ago. I relased that spotify disconnected on my pc.  I've opened the option again on facebook but when I try to log in on spo...

Peter__

Community Legend

569 Views

5 replies

0 likes

Account
Login
Other
  • 569 Views
  • 5 replies
  • 0 likes

Solved!! Purchasing Premium with EVA

Hello, Will we be able to purchas Spotify premium with EVA Cards when we do it for the first time? My Page only shows the free trial which i cant use when i try to use an EVA card. Thank you

Casual Listener

Hello, Will we be able to purchas Spotify premium with EVA Cards when we do it for the first time? My Page only shows the free trial which i cant use when i try to use an EVA card. Thank you

Crosant

Casual Listener

370 Views

3 replies

0 likes

  • 370 Views
  • 3 replies
  • 0 likes

Solved!! Error 410 - No Reply from Support

This is not my regular account, which can't login. I created this account just to ask this question, since Support is not responding to my requests: My account is suddenly 410'ing for no reason; I can't even log in, nor is the password reset working....

Casual Listener

This is not my regular account, which can't login.  I created this account just to ask this question, since Support is not responding to my requests:   My account is suddenly 410'ing fo...

user-removed

Not applicable

2038 Views

18 replies

0 likes

  • 2038 Views
  • 18 replies
  • 0 likes

Where is my student discount?

I signed up for the student discount, entered my school email address, system found me. And it sent me back to my subscription page where it still says 9.99 a month. When I click the link for student discount, it sends me back to that page again. And...

Newbie

I signed up for the student discount, entered my school email address, system found me.  And it sent me back to my subscription page where it still says 9.99 a month.  When I click the link...

Merik

Community Legend

285 Views

1 replies

0 likes

Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! keeping Spotify playlists while quitting Telekom Contract

I have a Telekom contract with spotify option. My Telekom contract will end in September, but I will keep my spotify account and pay it by myself by switching it to premium. My question - can I keep my playlists when the telekom contract ends and I p...

Casual Listener

I have a Telekom contract with spotify option. My Telekom contract will end in September, but I will keep my spotify account and pay it by myself by switching it to premium.  My question - c...

hatschepsut2

Casual Listener

494 Views

2 replies

0 likes

Account
Subscription
  • 494 Views
  • 2 replies
  • 0 likes

Ya no puedo usar mi cuenta original de Spotify

El problema es que hace poco un amigo vino a mi casa , y desde mi telefono trato de entrar a su cuenta de spotify , y accidentalmente enlazo mi fb con su cuenta ; la proxima vez que trate de entrar a mi spotify , entraba a la cuenta de mi amigo autom...

Casual Listener

El problema es que hace poco un amigo vino a mi casa , y desde mi telefono trato de entrar a su cuenta de spotify , y accidentalmente enlazo mi fb con su cuenta ; la proxima vez que trate de entrar a...

Peter__

Community Legend

1418 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 1418 Views
  • 3 replies
  • 0 likes

Lost playlists!!!

I had an older android spotify app on my phone I wanted to upgrade to premium but kept getting unable to connect check settings so I downloaded an updated spotify app. I deleted old app and logged onto new app (I had to reset password) and none of my...

Newbie

I had an older android spotify app on my phone I wanted to upgrade to premium but kept getting unable to connect check settings so I downloaded an updated spotify app. I deleted old app and logged o...

Peter__

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes