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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80486 Views

9 replies

2 likes

Account
Login
  • 80486 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654116 Views

13 replies

4 likes

Account
  • 654116 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734598 Views

18 replies

29 likes

  • 734598 Views
  • 18 replies
  • 29 likes

Ya no puedo usar mi cuenta original de Spotify

El problema es que hace poco un amigo vino a mi casa , y desde mi telefono trato de entrar a su cuenta de spotify , y accidentalmente enlazo mi fb con su cuenta ; la proxima vez que trate de entrar a mi spotify , entraba a la cuenta de mi amigo autom...

Casual Listener

El problema es que hace poco un amigo vino a mi casa , y desde mi telefono trato de entrar a su cuenta de spotify , y accidentalmente enlazo mi fb con su cuenta ; la proxima vez que trate de entrar a...

Peter__

Community Legend

1418 Views

3 replies

0 likes

Account
Free
Premium
Subscription
  • 1418 Views
  • 3 replies
  • 0 likes

Lost playlists!!!

I had an older android spotify app on my phone I wanted to upgrade to premium but kept getting unable to connect check settings so I downloaded an updated spotify app. I deleted old app and logged onto new app (I had to reset password) and none of my...

Newbie

I had an older android spotify app on my phone I wanted to upgrade to premium but kept getting unable to connect check settings so I downloaded an updated spotify app. I deleted old app and logged o...

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Solved!! Change password

Hi, If I change my password by a new one is that true that the existing playlists will go away? Regards

Roadie

Hi, If I change my password by a new one is that true that the existing playlists will go away?   Regards

MattSuda

Spotify Star

368 Views

1 replies

0 likes

Security
  • 368 Views
  • 1 replies
  • 0 likes

to disable account

Device stolen thieves using account. Need to delete account!!!

Casual Listener

Device stolen thieves using account. Need to delete account!!!

Fred

Community Legend

262 Views

2 replies

0 likes

  • 262 Views
  • 2 replies
  • 0 likes

being charged for spotify and believe it's credit card fraud

For the last 2 months my credit card has been charged by Spotify and my husband and I did not authorize or sign up for a Spotify membership. We believe it is credit card fraud. I have looked all over to try to find a number to contact Spotify to inve...

Newbie

For the last 2 months my credit card has been charged by Spotify and my husband and I did not authorize or sign up for a Spotify membership.  We believe it is credit card fraud. I have looked al...

Peter__

Community Legend

915 Views

3 replies

0 likes

  • 915 Views
  • 3 replies
  • 0 likes

Transfer playlists

I deleted my Facebook account and need my playlists and songs to be transferred to my user name account. How do I do this ?

Casual Listener

I deleted my Facebook account and need my playlists and songs to be transferred to my user name account. How do I do this ?

Peter__

Community Legend

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

Premium User Without Facebook Account - Users Can't Find Me !!

All, I've been a spotify users for a few years now, but recently started sharing my playlist. Also, I have a premium account. It turns out that my friends cannot find me -- and after doing a bit of research I realize that this is because I did not cr...

Newbie

All,   I've been a spotify users for a few years now, but recently started sharing my playlist.  Also, I have a premium account.  It turns out that my friends cannot find me -- and...

Peter__

Community Legend

361 Views

1 replies

0 likes

Account
Other
Subscription
  • 361 Views
  • 1 replies
  • 0 likes

Listed but un playable.

Why have a large portion of the songs I had save and listen to suddenly not available? If I can't get the songs I want, it's certainly not worth $10 a month to me.. Love the service I was getting until about a week ago.

Newbie

Why have a large portion of the songs I had save and listen to suddenly not available?  If I can't get the songs I want, it's certainly not worth $10 a month to me.. Love the service I was getti...

Peter__

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Someone else is using my account please help me quick

Newbie

Someone else is using my account please help me quick

Peter__

Community Legend

274 Views

2 replies

0 likes

  • 274 Views
  • 2 replies
  • 0 likes

This makes my third year of paying for premium. Any gift code that I can receive for being faithful?

This month makes my third year. Is there any gift code that I can receive for being faithful? Username: nmlking Premium member since 7/24/2011

Casual Listener

This month makes my third year. Is there any gift code that I can receive for being faithful? Username: nmlking Premium member since 7/24/2011

Peter__

Community Legend

380 Views

2 replies

0 likes

Account
Premium
  • 380 Views
  • 2 replies
  • 0 likes

Spotify in Germany: The country is set to UK and cannot be changed!

Hello there, I am a spaniard living in Germany since October. Since that day, my country settings are set to UK for some reason, but it will not let me change them. My IP is obviously German (I even get blocked Youtube by the GEMA every now and then)...

Newbie

Hello there,   I am a spaniard living in Germany since October. Since that day, my country settings are set to UK for some reason, but it will not let me change them. My IP is obviously Germ...

Peter__

Community Legend

843 Views

1 replies

0 likes

  • 843 Views
  • 1 replies
  • 0 likes

unable to change accountsetting

hi, i want to change my accountsettings but when i want to save them it tells me that "there is already another account registered with this e-mailadress". what's going on? i'm using spotify without problems for about 3 years now,i don't have a faceb...

Newbie

hi,   i want to change my accountsettings but when i want to save them it tells me that "there is already another account registered with this e-mailadress". what's going on?   i'...

Peter__

Community Legend

315 Views

1 replies

0 likes

Account
  • 315 Views
  • 1 replies
  • 0 likes

Can't change country!

So I'm traveling and I did not know about the 14 days outside your country policy! So after that time, spotify stoped working saying the country on my profile did not match the one I was at! So not knowing what I was doing I tried to change it, and s...

Newbie

So I'm traveling and I did not know about the 14 days outside your country policy! So after that time, spotify stoped working saying the country on my profile did not match the one I was at! So not k...

Peter__

Community Legend

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Can't get Student discount!

I keep trying to apply the discount to my Spotify Premium before my trial period runs out but it doesn't work! I go to the student page, click on the big green get premium button, log in, and it just takes me to my subscription page it doesn't let me...

Newbie

I keep trying to apply the discount to my Spotify Premium before my trial period runs out but it doesn't work! I go to the student page, click on the big green get premium button, log in, and it just...

NotADamnRobot

Newbie

22853 Views

23 replies

0 likes

  • 22853 Views
  • 23 replies
  • 0 likes

I Messed Up My Spotify Accounts with Facebook

Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an iPad in the kitchen, and her Spotify was logged in...

Regular

Both my mom and I have Facebook accounts in our household. Mine was created with my Facebook account while hers is just a plain old email and password account (she does not have Facebook). We have an...

SangyeHolden

Casual Listener

1873 Views

16 replies

1 likes

Account
Free
Login
  • 1873 Views
  • 16 replies
  • 1 likes

Help! My account can no longer be used abroad, but I'm not abroad!

I actually made my account while I was on vacation in The Philippines, so my location was automatically set in the Philippines. Now that I'm back in the U.S., I guess my account was registered as abroad. Now it says that in order to continue using th...

Newbie

I actually made my account while I was on vacation in The Philippines, so my location was automatically set in the Philippines. Now that I'm back in the U.S., I guess my account was registered as abr...

Peter__

Community Legend

575 Views

3 replies

0 likes

Account
Premium
Subscription
  • 575 Views
  • 3 replies
  • 0 likes

Spotify is showing Facobook Friends with no FB account.

I do not have a Facebook. Not anymmore at least. And I know I never had spotify linked to it. Yer somehow Spotify is showing my old Facebook profile picture and knows who my friends were. I don't like it and want it gone. Suggestions?

Casual Listener

I do not have a Facebook. Not anymmore at least. And I know I never had spotify linked to it. Yer somehow Spotify is showing my old Facebook profile picture and knows who my friends were. I don't lik...

Peter__

Community Legend

1188 Views

5 replies

0 likes

  • 1188 Views
  • 5 replies
  • 0 likes

[Samsung Smart TV] Spotify doesn't work on my TV

I really want to use Spotify on my Samsung TV but am having no luck. When I log in trying to use my Facebook account (which I use on my iPhone and laptop without issues) I'm told I'm using the wrong password. This makes no sense as I use the same pas...

Newbie

I really want to use Spotify on my Samsung TV but am having no luck. When I log in trying to use my Facebook account (which I use on my iPhone and laptop without issues) I'm told I'm using the wrong ...

jecc9mm

Newbie

4717 Views

12 replies

0 likes

  • 4717 Views
  • 12 replies
  • 0 likes

tried to cancel twice, but got a charge anyway

Tried to cancel twice already, but the 2 times i got a charge after the account said it was cancelled. It just went bqck to premium... i always have internert connection in my phone and the data download doesnt affect my plan, so i dont really need p...

Newbie

Tried to cancel twice already, but the 2 times i got a charge after the account said it was cancelled. It just went bqck to premium... i always have internert connection in my phone and the data dow...

MattSuda

Spotify Star

271 Views

1 replies

1 likes

  • 271 Views
  • 1 replies
  • 1 likes

Changed from unlimited to free and can't login since then

Hello!I had an unlimited account which changed to free on july 12th-13th. I plan to use spotify free for the next 6-7 months as I won't have much free time. Since july 13th, whenever I log in, I get a message that I can only work offline because my l...

Newbie

Hello! I had an unlimited account which changed to free on july 12th-13th. I plan to use spotify free for the next 6-7 months as I won't have much free time.   Since july 13th, whenever I...

Peter__

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes