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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399262 Views
  • 952 replies
  • 107 likes
  • Account
  • 399262 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171970 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171970 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99195 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99195 Views
  • 68 replies
  • 10 likes

Solved!! Spotify Unlimited on Kindle Fire HDX

Hi, I'm located in Holland and have an Unlimited sub, streaming only. I have the Spotify App on my KFHDX, but it does not seem to recognise my sub, because it still plays ads. Anybody has this also? Thanks, Sjaak

  • Casual Listener
  • Hi, I'm located in Holland and have an Unlimited sub, streaming only. I have the Spotify App on my KFHDX, but it does not seem to recognise my sub, because it still plays ads. Anybody has this also?&...
  • sjaaksmorenburg
  • Casual Listener
  • 421 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 421 Views
  • 4 replies
  • 0 likes

Email deactivated

Hi, my email was deactivated and I have lost my password so I can´t change anything on my spotify account settings. Currently i´m using spotify through facebook.

  • Casual Listener
  • Hi, my email was deactivated and I have lost my password so I can´t change anything on my spotify account settings. Currently i´m using spotify through facebook.
  • Joe
  • Community Legend
  • 269 Views
  • 3 replies
  • 0 likes
  • 269 Views
  • 3 replies
  • 0 likes

I pay $10 a month but its acting like pandora

This is really stressing me out. My family is going for a trip tomorrow, excited to use spotify, until we press our favorite song and it doesnt play. instead we have to click shuffle and a pop up says to "upgrade" for your choice of song and unlimite...

  • Newbie
  • This is really stressing me out. My family is going for a trip tomorrow, excited to use spotify, until we press our favorite song and it doesnt play. instead we have to click shuffle and a pop up say...
  • Joe
  • Community Legend
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Solved!! Someone is using my spotify account??

Anyone know how to logout from a device i cant reach? becuse someone cant stop using my account and i dont know who it is... or just log me out from every device!

  • Casual Listener
  • Anyone know how to logout from a device i cant reach? becuse someone cant stop using my account and i dont know who it is... or just log me out from every device!
  • pa3ot
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • Account
  • 252 Views
  • 2 replies
  • 0 likes

Help

I've got a message saying "my premium trial has four days remaining" I didn't download a premium trial...I downloaded standard spotify. Please help. I have no interest in paying for this product and want a free service

  • Newbie
  • I've got a message saying "my premium trial has four days remaining" I didn't download a premium trial...I downloaded standard spotify. Please help. I have no interest in paying for this product and ...
  • Joe
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! help me please!!

i want to be spotify premium member and i did this last night 3 times, i got my paymend confirm mail but it stil doesnt work, it says im still a free user. how can i show spotify that i have payed ? do i need to mail my confirm mail back or something...

  • Regular
  • i want to be spotify premium member and i did this last night 3 times, i got my paymend confirm mail but it stil doesnt work, it says im still a free user. how can i show spotify that i have payed ? ...
  • Joe
  • Community Legend
  • 361 Views
  • 9 replies
  • 0 likes
  • 361 Views
  • 9 replies
  • 0 likes

Solved!! Using abroad

Hi, I have spotify premium account but I cant use it.. Spotify is not available in my country , that's why I got subscribed to premium account. And I was online recently.. Now when I log in it says that I can use spotify abroad for 14 days.

  • Regular
  • Hi, I have spotify premium account but I cant use it.. Spotify is not available in my country , that's why I got subscribed to premium account. And I was online recently.. Now when I log in it says t...
  • jhn531
  • Regular
  • 561 Views
  • 8 replies
  • 0 likes
  • 561 Views
  • 8 replies
  • 0 likes

Mobile phone- free account

Can anyone advise, I am in the process of ordering a new mobile phone and the service provider is offering free Spotify for 24 months. If I accept this offer will I get a new account and will I lose my current library? Many thanks Robert

  • Newbie
  • Can anyone advise, I am in the process of ordering a new mobile phone and the service provider is offering free Spotify for 24 months.  If I accept this offer will I get a new account and w...
  • Joe
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Atop payments

I'm paying for my daughter's Spotify. I want to stop paying for it but she has lost /forgotten her account info. She cannot reset the password because the email address she used is no longer valid. If I make sure there's no money on my card the next ...

  • Casual Listener
  • I'm paying for my daughter's Spotify. I want to stop paying for it but she has lost /forgotten her account info. She cannot reset the password because the email address she used is no longer valid. I...
  • Fred
  • Community Legend
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Google login

Hi all, wondering if anyone can help me. I set up an account on my HTC and started the premium trial but when I try and use spotify on my macbook it doesnt give the option of login with google, just facebook or spotify. I have tried my gmail name & p...

  • Newbie
  • Hi all,   wondering if anyone can help me. I set up an account on my HTC and started the premium trial but when I try and use spotify on my macbook it doesnt give the option of login with go...
  • Josh
  • Community Legend
  • 7461 Views
  • 2 replies
  • 0 likes
  • 7461 Views
  • 2 replies
  • 0 likes

Premuium

it will not let me upgrade my Account i have Tried multiple Times. 

  • Newbie
  • it will not let me upgrade my Account i have Tried multiple Times. 
  • kbrooksc
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Wrong profile ?!?!?!

Hi there, I've been trying to sort this for 2 days now :-(. My girlfriend connected her facebook to my spotify account, ive tried everything i can find on google to change her profile to mine! I have no facebook but want her picture and name removed ...

  • Regular
  • Hi there, I've been trying to sort this for 2 days now :-(.  My girlfriend connected her facebook to my spotify account, ive tried everything i can find on google to change her profile to mine...
  • Joe
  • Community Legend
  • 280 Views
  • 8 replies
  • 0 likes
  • 280 Views
  • 8 replies
  • 0 likes

Solved!! Moved to US to go to school, can't change country to get student price without paying full price.

I was a premium subscriber, but recently let my annual subscription lapse as I was thinking of abandonning Spotify. I then came across the student discount, which I qualify for as I'm now a full time university student in the USA. As I recently moved...

  • Casual Listener
  • I was a premium subscriber, but recently let my annual subscription lapse as I was thinking of abandonning Spotify.  I then came across the student discount, which I qualify for as I'm now a ful...
  • SamCan
  • Casual Listener
  • 562 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
  • 562 Views
  • 4 replies
  • 0 likes

i used Two 6 month Gift cards After 6 months im free Account

i used Two 6 month Gift cards at the same time and after the first 6 months the second card did not continue and there is no where to see gift card usage anywhere which is annoying

  • Newbie
  • i used Two 6 month Gift cards at the same time and after the first 6 months the second card did not continue   and there is no where to see gift card usage anywhere which is annoying
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Request upgrade on Spotify Case # 01576753: Reset my password ref:_00DD0pxIW._500D0f1CPi:ref‏

Hi, I've been trying to get back into a newly created account which I autorised for premium access, but I seem have made a typo when registering the password on the account. Unfortunately, the password reset link simply does not work, and the support...

  • Casual Listener
  • Hi,   I've been trying to get back into a newly created account which I autorised for premium access, but I seem have made a typo when registering the password on the account.   Unf...
  • Joe
  • Community Legend
  • 154 Views
  • 3 replies
  • 0 likes
  • 154 Views
  • 3 replies
  • 0 likes

After Computer Crash; I created 2nd profile with Facebook, but same mail. Cant get old account back?

Hello! My computer crashed a week ago (as in its dead). I bought a new computer and downloaded Spotify, but I linked it by accident to my Facebook Account - My facebook account has the same email as my original Spotify account. So the problem is; Whe...

  • Newbie
  • Hello!   My computer crashed a week ago (as in its dead).   I bought a new computer and downloaded Spotify, but I linked it by accident to my Facebook Account - My facebook account ...
  • Joe
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

wrong country, but its not?

Hey guys, Ive been using this acount for years, but now since a week or two all of a sudden it says im in the wrong country and that i need to change it.. Very odd considering all the settings in my profile etc are correct. No changes were made to ou...

  • Newbie
  • Hey guys,   Ive been using this acount for years, but now since a week or two all of a sudden it says im in the wrong country and that i need to change it.. Very odd considering all the sett...
  • Joe
  • Community Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

stonieren

Ich hab die Test Version kann sie aber nicht stornieren, was ja dann bedeutet, dass ich zahlen muss. Hab auch die Anleitung schon befolgt, aber wenn ich auf Abonnement klick steht nirgends stornieren .. Was mach ich jetzt? ..

  • Newbie
  • Ich hab die Test Version kann sie aber nicht stornieren, was ja dann bedeutet, dass ich zahlen muss. Hab auch die Anleitung schon befolgt, aber wenn ich auf Abonnement klick steht nirgends stornieren...
  • Joe
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Accidentally created two accounts linked to Facebook.

Hey, I seem to have accidentally created a new account linked to my facebook which means I can no longer access my old account (which has all my playlists and premium subscription). Is there any way the new account (11147446908) can be deleted and my...

  • Visitor
  • Hey, I seem to have accidentally created a new account linked to my facebook which means I can no longer access my old account (which has all my playlists and premium subscription).    ...
  • Joe
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 354 Views
  • 3 replies
  • 0 likes

RECUPERAR LISTA IMPORTANTE

Buenas tardes. Borre sin querer la lista RAMONACO necesito recuperarla. Mi usuario es Muchas gracias

  • Newbie
  • Buenas tardes. Borre sin querer la lista RAMONACO necesito recuperarla. Mi usuario es <email address removed> Muchas gracias
  • Joe
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Other
  • 143 Views
  • 1 replies
  • 0 likes