Can't log in with email + password

[idandatauker]

If I try to log in with my email + password the app tells me I didn't use the correct email or password.

When I reset my password in a new password the app still tells me it's wrong (error code 3) 

What to do? 

[idandatauker]

Hey @arcsector,

Thanks for reaching out to the Community!

Do you get any specific error message when trying to log in? You can send us a screenshot of the error message so we can have a look, just make sure your email address / username aren't visible.

In case you receive an error message saying your login details don't match, you can try the following:

• Change your account's password here.
• Get in touch with the folks over at Customer Support who can check your account and help you further.

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

Cheers!

[phan_times · Accepted solution]

Hello @idandatauker,

Try to log in with your username. For IOS this seems to be an issue, and logging in with your username seems to work. If this is on your computer also try logging in with your username. Try to log in to your account online or web player to make sure your email and password do work. If they do and the username did not work than try reinstalling the application. Hope this helps. Likes are appreciated.

[arcsector]

This happens to me on the Android app, browser, and Desktop versions of spotify 

[Yordan]

Hey @arcsector,

Thanks for reaching out to the Community!

Do you get any specific error message when trying to log in? You can send us a screenshot of the error message so we can have a look, just make sure your email address / username aren't visible.

In case you receive an error message saying your login details don't match, you can try the following:

• Change your account's password here.
• Get in touch with the folks over at Customer Support who can check your account and help you further.

Hope you get this sorted out soon. The Community is always here if there's anything else you need assistance with.

Cheers!

[sweetnena1003]

Trying to log in and is not working. Please help

[Jeremy]

Hi there @sweetnena1003,

Thank you for your reply in this thread.

In this case we recommend that you follow the steps that's been provided above by @Yordan.

If you still having issues after that we're always on post away.

Take care 🙂