Can't log in

[user-removed]

I just switched phones and when I first logged into Spotify but it didn't recognize that I have a premium account. It's now not recognizing my email address, but will send my email a can't remember my password link, so must have my account in the system.

any suggestions?

[crematedman · Accepted solution]

@user-removed hey elena, sorry to hear that,

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^

hope you get a speedy resolution and let me know if you need help with anything else!