Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 141964 Views
  • 165 replies
  • 12 likes
  • Account
    Free
  • 141964 Views
  • 165 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10170 Views
  • 3 replies
  • 9 likes
  • Security
  • 10170 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 501192 Views
  • 982 replies
  • 112 likes
  • Account
  • 501192 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 123421 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123421 Views
  • 74 replies
  • 12 likes

Someone is on my account?

Someone is accessing my account from a PS4, I do not own any gaming equipment, it is definitely not me. I've tried the logging out on all devices things, setting a password and then logging out on all devices again. Nothing has worked.

  • Newbie
  • Someone is accessing my account from a PS4, I do not own any gaming equipment, it is definitely not me. I've tried the logging out on all devices things, setting a password and then logging out on al...
  • Bittencourt
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 158 Views
  • 1 replies
  • 0 likes

Change real name

I just created an user and subscribed to family premium. When the first family member was added I thought i need to give the real name of the family member, but it turns out my info requested. So now i guess my real name is the one of the family memb...

  • Newbie
  • I just created an user and subscribed to family premium. When the first family member was added I thought i need to give the real name of the family member, but it turns out my info requested. S...
  • 140 Views
  • 0 replies
  • 0 likes
  • Account
  • 140 Views
  • 0 replies
  • 0 likes

zip code randomly invalid

This is stupid. My spotify payment failed. When i logged in, i see a zip code that is clearly wrong. I've never changed my payment info. been a spotify customer for years....now magically the payment is "invalid". I changed zip code back to correct, ...

  • Casual Listener
  • This is stupid.  My spotify payment failed.  When i logged in, i see a zip code that is clearly wrong.  I've never changed my payment info.  been a spotify customer for years....n...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Address information - Family Subscription

Hi, I subscribed for Premium for Famiy and I want to invite my sister but I do not remember the address I entered when I first subscribed. I recently moved and I don't know if I entered my home or my college's address. I would like to know if there's...

  • Casual Listener
  • Hi, I subscribed for Premium for Famiy and I want to invite my sister but I do not remember the address I entered when I first subscribed. I recently moved and I don't know if I entered my home or my...
  • Catee
  • Community Legend
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

i have problems with my account help me

i payed for premium and is not activated, who can help me Recibo de la orden 1374873594012Fecha24 de noviembre de 2016Número de orden383877660899079Método de pagoCard (#### #### #### 9710)VendedorSpotify ABNúmero de IVASE556703748501Nombre de usuario...

  • Newbie
  • i payed for premium and is not activated, who can help me   Recibo de la orden 1374873594012 Fecha 24 de noviembre de 2016 Número de orden 383877660899079 Método de pago Card (####...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

Superuser Contribution Mi cuenta de facebook cerro y no me deja entrar a Spotify

Mi cuenta de Facebook me la cerraron, pero yo tenia mi cuenta vinculada con spotify, me siguen cobrando todos los meses pero no se como cancelarla si no puedo entrar

  • Newbie
  • Mi cuenta de Facebook me la cerraron, pero yo tenia mi cuenta vinculada con spotify, me siguen cobrando todos los meses pero no se como cancelarla si no puedo entrar 
  • user-removed
  • Not applicable
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de e-mail

Boa noite. Eu fui assinar o Spotify Premium 3 meses por R$1,99 e por erro do site ele me cobrou duas vezes com dois e-mails diferentes porque troquei no momento do erro. Tentei cancelar um mas o endereço de e-mail que eu coloquei não existe mais. Ago...

  • Newbie
  • Boa noite.  Eu fui assinar o Spotify Premium 3 meses por R$1,99 e por erro do site ele me cobrou duas vezes com dois e-mails diferentes porque troquei no momento do erro. Tentei cancelar um mas...
  • user-removed
  • Not applicable
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Not your usual changing country problem

Morning all! I've had a good Google and search of the community for this one, but I haven't managed to turn anything up. I am trying to change my country from UK to New Zealand along with my card details. I changed the country on my account without i...

  • Casual Listener
  • Morning all!   I've had a good Google and search of the community for this one, but I haven't managed to turn anything up.   I am trying to change my country from UK to New Zealand alon...
  • KatesHere
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Student Discount

I'm trying to get my account to be recognized as a student, becuase I am one, in order to get the discount. It is telling me that I am ineligable to recieve this discount. It never asks to me varify it or anything, it just immediately says Im not eli...

  • Newbie
  • I'm trying to get my account to be recognized as a student, becuase I am one, in order to get the discount. It is telling me that I am ineligable to recieve this discount. It never asks to me varify ...
  • syberlane
  • Newbie
  • 232 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema con el pago

Mi hermanoHizo el pago para el plan familiar y el Banco realiza su cobro pero no tenemos el plan y no tenemos donde reclamar y necesitamos un número de quejas

  • Newbie
  • Mi hermano Hizo el pago para el plan familiar y el Banco realiza su cobro pero no tenemos el plan y no tenemos donde reclamar y necesitamos un número de quejas
  • user-removed
  • Not applicable
  • 206 Views
  • 1 replies
  • 0 likes
  • Other
  • 206 Views
  • 1 replies
  • 0 likes

When Spotify isn't releasing your email!

Hello? Now I am pissed off because I have a life and I have been waiting for Spotify to release my email for over half an hour. Is anyone else having a hard time with Spotify with this sense? They are about to lose a life time customer.

  • Visitor
  • Hello? Now I am pissed off because I have a life and I have been waiting for Spotify to release my email for over half an hour. Is anyone else having a hard time with Spotify with this sense? They ar...
  • musiccornercv
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution error en subscripcion

1.Quería hacer el plan familiar y me he equivocado, me he suscrito a premium yo sola y me han cobrado 9.99 euros. Inmediatamente me he dado de baja. ¿Como los recupero?2.He creado en plan familiar pensando que lo único que pasaría es que me cobrarían...

  • Newbie
  • 1.Quería hacer el plan familiar y me he equivocado, me he suscrito a premium yo sola y me han cobrado 9.99 euros. Inmediatamente me he dado de baja. ¿Como los recupero? 2.He creado en plan familiar ...
  • user-removed
  • Not applicable
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Subscription issue

We paid our monthly fee for spotify premium account on November 10th, now it saying that the payment didn't go through more than 15 days after , we even got a receipt by email and have a payment activity in our bank account. Can someone please contac...

  • Newbie
  • We paid our monthly fee for spotify premium account on November 10th, now it saying that the payment didn't go through more than 15 days after , we even got a receipt by email and have a payment acti...
  • sanouks13
  • Newbie
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

can't log in/ 2 accounts with the same username

Last week I had problems with both spotify on my pc and on my phone. It just kept telling me that I am offline and can't connect (I was connected to the internet). so I tried everything. Uninstalled it, refreshed it several times and then I logged ou...

  • Newbie
  • Last week I had problems with both spotify on my pc and on my phone. It just kept telling me that I am offline and can't connect (I was connected to the internet). so I tried everything. Uninstalled ...
  • KatesHere
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Login
  • 223 Views
  • 1 replies
  • 0 likes

Will I be charged again for renewing my student account after paying £9.99?

Hi, I just renewed my student account after I was charged £9.99 two days ago. It came up with a 'Thank you for your recent purchase page' and told me I'd be emailed a receipt. I've already paid this months fee (£9.99) - am I now going to be charged a...

  • Casual Listener
  • Hi,   I just renewed my student account after I was charged £9.99 two days ago. It came up with a 'Thank you for your recent purchase page' and told me I'd be emailed a receipt. I've already p...
  • KatesHere
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Premium subscription

I just purchased the 3 month for $0.99 and my Spotify app won't let me download music. How can I download??

  • Newbie
  • I just purchased the 3 month for $0.99 and my Spotify app won't let me download music. How can I download??
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! premium account

helloi want to upgrade my account to premium but pay page doesnt laod.loading icon turns but nothing happens.i try different internet. result same.what is the problem?

  • Casual Listener
  • hello i want to upgrade my account to premium but pay page doesnt laod. loading icon turns but nothing happens. i try different internet. result same. what is the problem?    
  • visheras
  • Casual Listener
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Is there a contact email address for spotify??

Hi, I have upgraded to premium and paid through Paypal. The money has come out of paypal but my account is still on free and I havent recieved any emails. Is there an email address to contact spotify? Thanks

  • Casual Listener
  • Hi,   I have upgraded to premium and paid through Paypal. The money has come out of paypal but my account is still on free and I havent recieved any emails. Is there an email address to contac...
  • purplesocks3
  • Casual Listener
  • 2740 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 2740 Views
  • 2 replies
  • 0 likes