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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1864 Views
  • 0 replies
  • 8 likes
  • Security
  • 1864 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449020 Views
  • 972 replies
  • 109 likes
  • Account
  • 449020 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199766 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199766 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108811 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108811 Views
  • 72 replies
  • 11 likes

Solved!!Superuser Contribution Free/ Premium/ Discount bug

For some months now, I've happily used a 1,99 USD Premium Account.It should have automatically charged the full fare on my cc.But, instead, it decided I'm a free user.Annoyed with the bug, but willing to overpass it, I have been trying to subscribe a...

  • Casual Listener
  • For some months now, I've happily used a 1,99 USD Premium Account. It should have automatically charged the full fare on my cc. But, instead, it decided I'm a free user. Annoyed with the bug, but ...
  • pedrotrenes
  • Newbie
  • 644 Views
  • 2 replies
  • 0 likes
  • 644 Views
  • 2 replies
  • 0 likes

Offers

Was misslead with the 3 month offer for 99p as this was only for individual premium members think it would be a good idea to offer this to family premium as well even if it was a bit more money as I could have had 3 months individual for 99p i have s...

  • Newbie
  • Was misslead with the 3 month offer for 99p as this was only for individual premium members think it would be a good idea to offer this to family premium as well even if it was a bit more money as I ...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Fix the Gift Card Delivery Date Input Box

Problem: the date format is YEAR-MONTH-DAY, which is backwards from every other form in existence. But, most importantly, there are no instructions as to this format--I had to search online to find it after failing on every other format I could think...

  • Newbie
  • Problem: the date format is YEAR-MONTH-DAY, which is backwards from every other form in existence.  But, most importantly, there are no instructions as to this format--I had to search online to ...
  • whiteminingequi
  • Newbie
  • 1564 Views
  • 1 replies
  • 0 likes
  • Gift Card
  • 1564 Views
  • 1 replies
  • 0 likes

Activated 7 day trial. Bought 3 months for .99 promo.

When the Trial ends, will my three months then kick in or will I be charged again?

  • Casual Listener
  • When the Trial ends, will my three months then kick in or will I be charged again?
  • jjdca
  • Casual Listener
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify Premium discount not available

Why cant I get that new 3 month Premium discount? Makes no sense, you want to get new customers, I get it, but why punish your loyal customers who have been subbed for several months already? Makes me sad and honesly, Im not sure whether I want to co...

  • Newbie
  • Why cant I get that new 3 month Premium discount? Makes no sense, you want to get new customers, I get it, but why punish your loyal customers who have been subbed for several months already? Ma...
  • crematedman
  • Community Legend
  • 248 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 248 Views
  • 3 replies
  • 0 likes

Charged twice for Premium

I have been charged twice for premium on my credit card today and still am only on free! HELP!!! - Spotify Case # 06938311

  • Casual Listener
  • I have been charged twice for premium on my credit card today and still am only on free!   HELP!!! - Spotify Case # 06938311
  • Catee
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • Account
  • 196 Views
  • 3 replies
  • 0 likes

Solved!! I have one problem.

I can't login Spotify. I tried to connected with facebook but it doesn't work . When I connected with Facebook , this page was like that. What can I do? What is the problem. Please. Can you help me?

IMG_0002.PNG
  • Visitor
  • I can't login Spotify. I tried to connected with facebook but it doesn't work . When I connected with Facebook , this page was like that. What can I do? What is the problem. Please. Can you help me? ...
  • Catee
  • Community Legend
  • 247 Views
  • 3 replies
  • 0 likes
  • Login
  • 247 Views
  • 3 replies
  • 0 likes

Spotify not accepting my card

Hey, whenever I put in my payment info into Spotify for premium (regular) it comes with this message every time:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment m...

  • Casual Listener
  • Hey, whenever I put in my payment info into Spotify for premium (regular) it comes with this message every time: "Oops, seems your card or payment provider is having a bad day. Don't worry, no mon...
  • Braeden-jh
  • Casual Listener
  • 184 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 184 Views
  • 2 replies
  • 0 likes

cannot invite family member

I upgraded to Premium Family and cannot locate the button to invite family members residing in my household. I added names/addresses to confirm their address. I read prior posts (troubleshooting) and cancelled then renewed my subscription in hopes of...

  • Newbie
  • I upgraded to Premium Family and cannot locate the button to invite family members residing in my household.  I added names/addresses to confirm their address.  I read prior posts (troubles...
  • crematedman
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Subscription Payment Failure

Hi, I am receiving e-mails stating that my subscription payment through Paypal has failed. This has been working perfectly for many months, but apparently just stopped. If this is not some sort of scam to get try and get my payment details, can someo...

  • Newbie
  • Hi,   I am receiving e-mails stating that my subscription payment through Paypal has failed. This has been working perfectly for many months, but apparently just stopped. If this is not some s...
  • crematedman
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Can't make payment for 3 months of Premium

I'm trying to use my PayPal to get 3 months of premium for 99 cents, but when I click "Accept and Pay", I'm just redirected back to where I select my method of payment, and the payment does not go through.

  • Newbie
  • I'm trying to use my PayPal to get 3 months of premium for 99 cents, but when I click "Accept and Pay", I'm just redirected back to where I select my method of payment, and the payment does not go th...
  • crematedman
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Still not premium

So I just bought Spotify premium on the safari on my iPhone and it went through but then I went back to my app and it still doesn't work. Any ideas?

  • Newbie
  • So I just bought Spotify premium on the safari on my iPhone and it went through but then I went back to my app and it still doesn't work. Any ideas?
  • crematedman
  • Community Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Cancel account

I don't know how to cancel my account

  • Newbie
  • I don't know how to cancel my account
  • crematedman
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search doesn't work

I can't search for any songs on either my iphone or mac. It says an error occured and I should search again. I have tried multiple times over the past hour or two...

  • Casual Listener
  • I can't search for any songs on either my iphone or mac. It says an error occured and I should search again. I have tried multiple times over the past hour or two...
  • RodrigoPalma
  • Roadie
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Superuser Contribution me han cobrado 9,99 sin mi consentimiento

Compre la prueba de 3 meses por 0,99, el caso es que me han cobrado 9,99 hace 4 dias y el email no me notifico y me gustaria que me devolviesen mi dinero , ya que yo no acepte volver a pagar en ningun momento y no quiero tener spotify premium. Buy th...

  • Newbie
  • Compre la prueba de 3 meses por 0,99, el caso es que me han cobrado 9,99 hace 4 dias y el email no me notifico y me gustaria que me devolviesen mi dinero , ya que yo no acepte volver a pagar en ningu...
  • RodrigoPalma
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 MESES POR 9 PESOS

SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VALIDA LA PROMOCION, ES QUE NO CUENTO CON NINGUN OTRA...

  • Newbie
  • SOY NUEVA EN SPOTIFY, QUISIERA APROVECHAR LA OFERTA DE 3 MESES POR 9 PESOS, QUIERO REALIZAR EL PAGO CON LA TARJETA DE MI NOVIO, EL YA A PAGADO SPOTIFY PREMIUM CON SU TARJETA, AL USARLA SI ME HARAN VA...
  • RodrigoPalma
  • Roadie
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution cobrança indevida

Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.

  • Newbie
  • Ontem foi cobrado 10 reais e hoje 1,99 e eu estou com a assinatura free ainda. Não entendi essas cobranças.
  • RodrigoPalma
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes