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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Lils4
  • Newbie
  • 264722 Views
  • 518 replies
  • 34 likes
  • Account
    Free
  • 264722 Views
  • 518 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13051 Views
  • 6 replies
  • 11 likes
  • Security
  • 13051 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529592 Views
  • 989 replies
  • 113 likes
  • Account
  • 529592 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128140 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128140 Views
  • 74 replies
  • 12 likes

facebook connected email

hi, id like to change email adress on my account to the email that is "already in use" by my older account which doesnt even exists as it was created by logging in via facebook, however i cant even log in via facebook cuz it wont let me, it says its ...

  • Newbie
  • hi, id like to change email adress on my account to the email that is "already in use" by my older account which doesnt even exists as it was created by logging in via facebook, however i cant even l...
  • 167 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 167 Views
  • 0 replies
  • 0 likes

Solved!! Account suspended

Hi everyone! I've got a small problem with my Spotify account: recently, I can't play any song 'cause Spotify shows me a message in which he tells me that my account has been suspended as it's already in use in another place. At the beginning, I igno...

  • Casual Listener
  • Hi everyone! I've got a small problem with my Spotify account: recently, I can't play any song 'cause Spotify shows me a message in which he tells me that my account has been suspended as it's...
  • crow191049
  • Newbie
  • 4150 Views
  • 5 replies
  • 0 likes
  • Account
  • 4150 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify recognising me as someone else on my iPhone

My friend recently purchased an iPhone 7 and she has spotify but not the premium account. She has an activation code to enable premium (its part of a mobile plan she signed up which provides you free premium upgrade). So every time she enters the cod...

  • Newbie
  • My friend recently purchased an iPhone 7 and she has spotify but not the premium account. She has an activation code to enable premium (its part of a mobile plan she signed up which provides you free...
  • FabianS_Bogota
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Signed up for student discount and was charged $4.99 twice and $5.45 a third time????

Also i still dont have premium availlability on my phone???? So why three charges and why am i being asked to enter my card information again when i click on the verification link in my email that states im set for my student price????

  • Newbie
  • Also i still dont have premium availlability on my phone???? So why three charges and why am i being asked to enter my card information again when i click on the verification link in my email that st...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

why are there commercials?

i don't understand something, i signed up for Spotify just to put some albums where i can find them. why are there commercials?i bought the albums from spotify. am i missing something here?

  • Newbie
  • i don't understand something, i signed up for Spotify just to put some albums where i can find them. why are there commercials? i bought the albums from spotify. am i missing something her...
  • OviiiOne
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Superuser Contribution I see a strange Playstation in my "Connect" folder

Hey, strange thing. I always use only 2 devices (Android phone and notebook) for my Spotify account. But today a new device appeared (suppose it's a Playstation), but I haven't linked it myself. How could I do that when I don't have any PS4?! Is my a...

  • Regular
  • Hey, strange thing. I always use only 2 devices (Android phone and notebook) for my Spotify account. But today a new device appeared (suppose it's a Playstation), but I haven't linked it myself. How ...
  • FabianS_Bogota
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ps4 to iPhone

I am currently paying for ps4 premium and when I try to get that same subscription on my iPhone it's saying it's only a free subscription... I am logged into Facebook with both devices and their the same email accounts.. I checked... But does that me...

  • Newbie
  • I am currently paying for ps4 premium and when I try to get that same subscription on my iPhone it's saying it's only a free subscription... I am logged into Facebook with both devices and their the ...
  • FabianS_Bogota
  • Roadie
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Visa debit card being rejected.

I had a subscription with a UK VISA DEBIT CARD and I logged in to see the messagee saying that the payment was declined.My available funds have enough for more than one month but every time I try to make the payment it keeps getting an error message:...

  • Casual Listener
  • I had a subscription with a UK VISA DEBIT CARD and I logged in to see the messagee saying that the payment was declined. My available funds have enough for more than one month but every time I try...
  • Ruggbecca
  • Newbie
  • 1400 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1400 Views
  • 4 replies
  • 0 likes

Normal premium instead of 3 months per 0,99

Hi,I saw the Spotify Premium offer where for 0,99zł per 3 months i will have a premium account. I chosen "Dotpay" as way to pay and clicked "activate premium account". It said that i have to pay 19,99zł ,so i thought that you have to pay for another ...

  • Casual Listener
  • Hi, I saw the Spotify Premium offer where for 0,99zł per 3 months i will have a premium account.   I chosen "Dotpay" as way to pay and clicked "activate premium account". It said that i have ...
  • arrivant
  • Casual Listener
  • 395 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 5 replies
  • 1 likes

Solved!! I want to cancel my subscription

Hello everyoneMy sister just entered my card and subscribed to premium, without my consent. Can I cancel the subscription? I do not want to pay this month, I did not use primum and I do not want to use it either. Please help me.This happened only an ...

  • Newbie
  • Hello everyone My sister just entered my card and subscribed to premium, without my consent. Can I cancel the subscription? I do not want to pay this month, I did not use primum and I do not want to...
  • Bittencourt
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Cancelation of spotify didn't go through correctly and I got billed again

Hello! Some time last month I cancelled my subscription to spotify because I didn't have the money to spend on it anymore. But 2 days ago I got billed again and I still have preimum, can I get my money back from this and remove my premium?

  • Newbie
  • Hello! Some time last month I cancelled my subscription to spotify because I didn't have the money to spend on it anymore. But 2 days ago I got billed again and I still have preimum, can I get my mon...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Probleme mit der Zahlungsart bei Spotify Student

Ich wollte mir nach einer 30tägigen Probephase jetzt Spotify Student holen, allerdings kann ich keinen Weg finden, mit einem Lastschriftverfahren zu bezahlen. Weiß jemand wie das geht?

  • Newbie
  • Ich wollte mir nach einer 30tägigen Probephase jetzt Spotify Student holen, allerdings kann ich keinen Weg finden, mit einem Lastschriftverfahren zu bezahlen. Weiß jemand wie das geht?
  • Maxim
  • Spotify Star
  • 693 Views
  • 5 replies
  • 0 likes
  • Premium
  • 693 Views
  • 5 replies
  • 0 likes

Solved!! Deleting an account with an E-Mail and creating an account with that same E-Mail

Hello guys!I want to ask you this; Once you delete an account with an E-mail, can you create another account with that same E-Mail? I'm curious because I'm a Music Producer, and I want my stage name as my username, and since you can't change your use...

  • Casual Listener
  • Hello guys! I want to ask you this; Once you delete an account with an E-mail, can you create another account with that same E-Mail? I'm curious because I'm a Music Producer, and I want my stage nam...
  • Maxim
  • Spotify Star
  • 416 Views
  • 3 replies
  • 0 likes
  • Account
  • 416 Views
  • 3 replies
  • 0 likes

How to log-in using my facebook account

Whenever I try to log-in using mobile with my facebook account, it always says "error: 404." Help?

  • Casual Listener
  • Whenever I try to log-in using mobile with my facebook account, it always says "error: 404." Help?
  • Nico
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • Login
  • 380 Views
  • 3 replies
  • 0 likes

Listening offline

I'm wondering if I listen to downloaded songs and I am using 4G on my phone. Where does the music come from: 1. from the downloads or 2. from the internet? I am asking this because I don't want to use my 4G for listening to the music but I also don't...

  • Casual Listener
  • I'm wondering if I listen to downloaded songs and I am using 4G on my phone. Where does the music come from: 1. from the downloads or 2. from the internet?   I am asking this because I don't w...
  • 131 Views
  • 0 replies
  • 0 likes
  • Other
  • 131 Views
  • 0 replies
  • 0 likes

Cant pay for premium

i have a problem like this. my premium is ended. and i cant pay for it right now because of this screen. there is no box to fill my credit card info.

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  • Casual Listener
  • i have a problem like this. my premium is ended. and i cant pay for it right now because of this screen. there is no box to fill my credit card info.
  • mchdgrd
  • Casual Listener
  • 290 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 290 Views
  • 3 replies
  • 0 likes

Premium familiar

Hola! Tengo una cuenta premium individual y quisiera pasarla a familiar sin riesgo a que se debiten los cargos por ambas cuentas. Gracias.

  • Newbie
  • Hola! Tengo una cuenta premium individual y quisiera pasarla a familiar sin riesgo a que se debiten los cargos por ambas cuentas. Gracias.
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Cambio Premiamos de iTunes a Android

Tengo una cuenta premian contratada a través de iTunes. Quisiera pasarla a través de Android que es más económica. Necesitaría saber como se hace y conocer si perdería mi lista de canciones ocómo mantenerlas

  • Casual Listener
  • Tengo una cuenta premian contratada a través de iTunes. Quisiera pasarla a través de Android que es más económica. Necesitaría saber como se hace y conocer si perdería mi lista de canciones o cómo m...
  • OviiiOne
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Premium
  • 378 Views
  • 3 replies
  • 0 likes