Can't log in

[Niamhpower44]

I'm trying to sign into my account on my app, but it says error 404 when I try. 

I can sign in fine on the website but just not the app.. any idea what it can be? Been the same for a week now. Thanks 

[Luke]

Hey @Niamhpower44,

Apologies for the late reply, but maybe I can still help 🙂

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!