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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422551 Views
  • 965 replies
  • 108 likes
  • Account
  • 422551 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187174 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187174 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103775 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103775 Views
  • 70 replies
  • 10 likes

Solved!! Applying for student discount continuously leads to student verification page

PlanFreeCountry CanadaDeviceMacbook Pro late 2011Operating SystemMacOS Sierra 10.12.6 My Question or IssueI have continously tried to activate my student offer for premium with the three months with the price of $0.99, but choosing this continously l...

  • Casual Listener
  • Plan Free Country  Canada Device Macbook Pro late 2011 Operating System MacOS Sierra 10.12.6   My Question or Issue I have continously tried to activate my student offer for premi...
  • MrAlexG
  • Composer
  • 398 Views
  • 4 replies
  • 0 likes
  • Premium
  • 398 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can not log in from iPhone

Hello, I recently have a Premium account. It works well on my iPad, but from my iPhone 7 i can not log in. When I try, I get the message that there is currently a problem and that I have to try again later. This is now allready for 3 days, so I start...

  • Newbie
  • Hello, I recently have a Premium account. It works well on my iPad, but from my iPhone 7 i can not log in. When I try, I get the message that there is currently a problem and that I have to try again...
  • Daisy
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium
  • 206 Views
  • 1 replies
  • 0 likes

Disgusting lack of security

I don't really care for your lousy answers as to how I can stop people from hacking my account, because they do not work.I just want to warn everyone NEVER to login into Spotify Connect, because you will have your account hacked.Everytime I've used t...

  • Casual Listener
  • I don't really care for your lousy answers as to how I can stop people from hacking my account, because they do not work. I just want to warn everyone NEVER to login into Spotify Connect, because yo...
  • Sebasty
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Security
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email Changing

I was wondering how I could change the email on my Spotify account? I followed what the online guidance said and changed my email on Facebook (as I set up my Spotify through my facebook account) but (two months later) my Spotify email still hasn't ch...

  • Newbie
  • I was wondering how I could change the email on my Spotify account? I followed what the online guidance said and changed my email on Facebook (as I set up my Spotify through my facebook acc...
  • Daisy
  • Spotify Legend
  • 357 Views
  • 3 replies
  • 1 likes
  • 357 Views
  • 3 replies
  • 1 likes

Date of royalties

Hello, I would like to know what the royalty pay day depends on.Why are the dates always different?I use distrokid

  • Casual Listener
  • Hello, I would like to know what the royalty pay day depends on. Why are the dates always different? I use distrokid
  • Jose_M
  • Spotify Star
  • 1162 Views
  • 3 replies
  • 1 likes
  • Account
  • 1162 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Connexion impossible avec Facebook (code d'erreur : 17)

PlanFreeCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or Issue (French)J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fois mais j'ai oublié et j'ai tout essayé, il persiste. Je suis normalement cons...

  • Casual Listener
  • Plan Free Country France Device Laptop Operating System Windows 10   My Question or Issue (French) J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fo...
  • Katerina
  • Spotify Legend
  • 9667 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Login
  • 9667 Views
  • 5 replies
  • 0 likes

Superuser Contribution Double charged

My Question or Issue So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I changed my phone plan so now I am paying spotify for premium and my plan has hal...

  • Newbie
  •     My Question or Issue  So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I change...
  • Daisy
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Spotify Acting Strange - Playing Random Songs / Playlists

PlanPremiumCountryUK DeviceP20 Pro - HP LaptopOperating SystemEMUI 8.1 - Windows 10 Hey,Apologies if this is not in correct location, past two or so weeks my spotify has been acting strange, i use it on my phone when out and about and via the Spotify...

  • Newbie
  • Plan Premium Country UK   Device P20 Pro - HP Laptop Operating System EMUI 8.1 - Windows 10   Hey, Apologies if this is not in correct location, past two or so weeks my spoti...
  • Noah
  • Spotify Star
  • 5730 Views
  • 1 replies
  • 5 likes
  • Account
    Other
    Subscription
  • 5730 Views
  • 1 replies
  • 5 likes

[desktop]Another Solution to the spotify/last.fm not scrobble issue

there is a thread about how to fix spotify not scrobbling on last.fm where it might scrobble one or two songs every once a while but not work at all. The one solution is to connect and reconnect spotify on the last fm website in settings-connections....

  • Newbie
  • there is a thread about how to fix spotify not scrobbling on last.fm where it might scrobble one or two songs every once a while but not work at all.   The one solution is to connect and recon...
  • jerryaddison
  • Casual Listener
  • 1681 Views
  • 3 replies
  • 0 likes
  • Other
  • 1681 Views
  • 3 replies
  • 0 likes

Want to clear Spotify's Cache?

Want to clear Spotify's cache? Open SpotifyGo to settings - storage - delete cache And you're done! I hope this helps anyone who needs it!- Emily

  • Composer
  • Want to clear Spotify's cache?   Open Spotify Go to settings - storage - delete cache   And you're done! I hope this helps anyone who needs it! - Emily
  • keepbouncing
  • Composer
  • 9577 Views
  • 7 replies
  • 2 likes
  • Account
    Free
    Login
    Other
  • 9577 Views
  • 7 replies
  • 2 likes

password reset not working.

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows My Question or IssueA week ago I noticed I was logged out of my spotify account, so I tried logging back in with the 99,9% sure right login credentials but I couldn't get in. I thought no ...

  • Newbie
  • Plan Free Country The Netherlands Device PC Operating System Windows   My Question or Issue A week ago I noticed I was logged out of my spotify account, so I tried logging back in with...
  • keepbouncing
  • Composer
  • 611 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 611 Views
  • 2 replies
  • 0 likes

Wrong subscription

My Question or Issue Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.

  • Newbie
  • My Question or Issue   Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.
  • Noah
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Logged in elsewhere

Hi! Logged into my account today, and saw very unusual behavior that definitely wasn't my own.Is it possible to get information on where my account was logged in from? Just want to know if it was a friend or if my information has been leaked. I've al...

  • Casual Listener
  • Hi!   Logged into my account today, and saw very unusual behavior that definitely wasn't my own. Is it possible to get information on where my account was logged in from? Just want to know if...
  • keepbouncing
  • Composer
  • 276 Views
  • 4 replies
  • 1 likes
  • Account
    Login
  • 276 Views
  • 4 replies
  • 1 likes

Solved!! 50,000 Songs limit

I just read the following article claiming spotify now has a 50,000 songs limit to download and listen offline ... https://download.cnet.com/blog/download-blog/spotify-users-can-now-download-50k-songs-to-listen-offline/ How come Spotify doesnt announ...

  • Gig Goer
  • I just read the following article claiming spotify now has a 50,000 songs limit to download and listen offline ... https://download.cnet.com/blog/download-blog/spotify-users-can-now-download-50k-song...
  • keepbouncing
  • Composer
  • 1027 Views
  • 2 replies
  • 0 likes
  • 1027 Views
  • 2 replies
  • 0 likes

Solved!! Daily Mix and Release Radar not available after 6 days of usage

PlanPremium CountrySwitzerland DeviceiPhone 7 Operating SystemiOS 12 My Question or IssueI re-created my account (= deleted it and created it from scratch) 6 days ago. Despite I'm already following around 100 artists and also imported my playlists fr...

  • Visitor
  • Plan Premium   Country Switzerland   Device iPhone 7   Operating System iOS 12   My Question or Issue I re-created my account (= deleted it and created it from scratc...
  • sebasbuve
  • Newbie
  • 1274 Views
  • 2 replies
  • 0 likes
  • Account
  • 1274 Views
  • 2 replies
  • 0 likes

Question about artists,

Hello people of Spotify, Well I am artist and I would love to know how spotify actually works,I actually struggled finding about uploading my songs, signing as artist and even finding my user name link to share with people after I will figure out how...

  • Newbie
  • Hello people of Spotify,   Well I am artist and I would love to know how spotify actually works, I actually struggled finding about uploading my songs, signing as artist and even finding my u...
  • keepbouncing
  • Composer
  • 251 Views
  • 2 replies
  • 0 likes
  • Account
  • 251 Views
  • 2 replies
  • 0 likes

Superuser Contribution Account recovery

Hello Spotify support, I would like to recover my account "feeling" I made a few years ago.It got hacked and I would like to recover it please. Sadly this is public but I haven't got a reply back from my mails since months.And nobody is willing to he...

  • Casual Listener
  •   Hello Spotify support,     I would like to recover my account "feeling" I made a few years ago. It got hacked and I would like to recover it please.   Sadly this is public...
  • Katerina
  • Spotify Legend
  • 610 Views
  • 5 replies
  • 1 likes
  • Account
    Login
    Security
  • 610 Views
  • 5 replies
  • 1 likes

Solved!! two account but can't remeber one

PlanPremiumCountry BelgiumDeviceXiaomi note 5Operating SystemWindows 10 My Question or Issue Just before my mobile broke, i've made an abonnement to spotify. I completly forgot it (and i think i did it only with my facebook account) and now i have a ...

  • Casual Listener
  • Plan Premium Country  Belgium Device Xiaomi note 5 Operating System Windows 10   My Question or Issue  Just before my mobile broke, i've made an abonnement to spotify. I comp...
  • MauriceMV
  • Spotify Star
  • 493 Views
  • 3 replies
  • 0 likes
  • Account
  • 493 Views
  • 3 replies
  • 0 likes

Superuser Contribution Kan inte logga in med facebook på gear S3

Hej!Har en Samsung gear S3 klocka som jag länge kört spotify på och det har funkat bra, men för någon dag sen så sa klockan att jag var tvungen att logga in. kan köra klockan i remote läge men inte streama över wifi annat än om jag loggar in. har ett...

  • Newbie
  • Hej! Har en Samsung gear S3 klocka som jag länge kört spotify på och det har funkat bra, men för någon dag sen så sa klockan att jag var tvungen att logga in. kan köra klockan i remote läge men inte...
  • Guido
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes