Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14934 Views

7 replies

11 likes

Security
  • 14934 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

555113 Views

991 replies

116 likes

Account
  • 555113 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131326 Views

74 replies

12 likes

Account
Login
Premium
  • 131326 Views
  • 74 replies
  • 12 likes

Solved!! Country list shows US only

I am unable to change my profile country, I created the account a while back, never subscribed to premium before, country lit’s shows only the US, I’ve tried the steps shared on other posts without luck)PlanFreeCountry USADevice(iPhone 6S)Operating S...

Casual Listener

I am unable to change my profile country, I created the account a while back, never subscribed to premium before, country lit’s shows only the US, I’ve tried the steps shared on other posts with...

Moetease

Casual Listener

1303 Views

2 replies

0 likes

Account
  • 1303 Views
  • 2 replies
  • 0 likes

Solved!! Account appears to have merged with another

I have Spotify Premium. All paid up.The other day I got an email from spotify in Portugeuse. I was on vacation and didn't spend much time on it.A couple days later I couldn't log into Spotify on my phone. I thought maybe it had to do with me changing...

Regular

I have Spotify Premium. All paid up. The other day I got an email from spotify in Portugeuse. I was on vacation and didn't spend much time on it. A couple days later I couldn't log into Spotify on ...

GregJarm

Regular

1049 Views

7 replies

0 likes

Account
Security
Subscription
  • 1049 Views
  • 7 replies
  • 0 likes

Music not listened

PlanPremiumCountry BrazilDevice(iPhone 8 Plus)Operating System(Windows 10) My Question or Issue Minha conta no Spotify começou a reproduzir músicas que eu nunca tinha colocado para tocar. Quando eu abria meu Spotify aparecia que minhas últimas música...

Newbie

Plan Premium Country  Brazil Device (iPhone 8 Plus) Operating System (Windows 10)   My Question or Issue   Minha conta no Spotify começou a reproduzir músicas que eu nu...

Jose_M

Spotify Star

407 Views

1 replies

1 likes

Other
Security
  • 407 Views
  • 1 replies
  • 1 likes

Premium Upgrade not being recognized on devices

Free/PremiumCanada DeviceMacbook and iPod Touch 5Operating SystemiOS 10 My Question or Issue Hi there: I just upgraded to Premium on my laptop. I have some questions which I can't seem to find answers to:1. Why did it take my playlists from my iTunes...

Casual Listener

Free/Premium Canada   Device Macbook and iPod Touch 5 Operating System iOS 10   My Question or Issue Hi there: I just upgraded to Premium on my laptop.  I have some questions w...

Lourdes2016

Casual Listener

847 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 847 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution New artist, not in catalog

I uploaded a track from a new artist who is not on spotify yet. I was wondering if it was possible to create his profile before the song goes online.I want to pitch the Song to spotify playlist curators and need the song to be available before its re...

Gig Goer

  I uploaded a track from a new artist who is not on spotify yet. I was wondering if it was possible to create his profile before the song goes online. I want to pitch the Song to spotify play...

Peter

Spotify Legend

4067 Views

2 replies

0 likes

Other
Subscription
  • 4067 Views
  • 2 replies
  • 0 likes

Dancing Queen is not my top song of 2018 wth

Hi, I just got email from spotify about my top songs of 2018 and stuff.And its some cool stats you have there and all. But not all of it is correct. You say ABBA is my top artist of 2018 and that dancing queen is my most listend to song. Its not even...

Regular

  Hi, I just got email from spotify about my top songs of 2018 and stuff. And its some cool stats you have there and all.  But not all of it is correct. You say ABBA is my top artist of ...

iwishiwastswift

Regular

772 Views

2 replies

0 likes

Account
  • 772 Views
  • 2 replies
  • 0 likes

Music not Listened.

PlanPremiumCountry BrasilDeviceMotoZOperating SystemAndroid Oreo Na minha playlist aparecem musicas que nunca escutei.Porque isso ocorre?In my playlist appear songs that I never listened to. Why does this occur?

Newbie

Plan Premium Country  Brasil Device MotoZ Operating System Android Oreo   Na minha playlist aparecem musicas que nunca escutei. Porque isso ocorre? In my playlist appear son...

MaxieNL

Casual Listener

416 Views

2 replies

0 likes

Account
  • 416 Views
  • 2 replies
  • 0 likes

Account stolen

PlanPremiumCountry RomaniaDeviceHuawei P10 LiteOperating SystemAndroid Oreo My Question or Issue Yesterday I received an email from Spotify that said : my mail was changed to another. I was disconnected from all my devices. Contacted support, but sti...

Casual Listener

  Plan Premium Country  Romania Device Huawei P10 Lite Operating System Android Oreo   My Question or Issue  Yesterday I received an email from Spotify that said :...

Maxim

Spotify Star

357 Views

1 replies

0 likes

Account
Premium
Security
  • 357 Views
  • 1 replies
  • 0 likes

Unable to get back premium

PlanPremiumCountry - Hungary Operating SystemWindows 10 My Question or Issue After my family premium was suspended because of expired credit card, I am unable to update my payment method as credit card details are not accepted. I tried multiple valid...

Casual Listener

Plan Premium Country - Hungary   Operating System Windows 10   My Question or Issue  After my family premium was suspended because of expired credit card, I am unable to update...

Jose_M

Spotify Star

526 Views

7 replies

1 likes

Account
  • 526 Views
  • 7 replies
  • 1 likes

Issues involving Facebook account and username

PlanPremiumCountry CanadaDevicePs4, huawei nova plus, laptop, web. practically all My Question or Issue So I have had a premium spotify account for a few years now. I have made my account using Facebook. and all went well until about a few months ago...

Casual Listener

Plan Premium Country  Canada Device Ps4, huawei nova plus, laptop, web. practically all  My Question or Issue  So I have had a premium spotify account for a few years now. I hav...

OneByBoo

Roadie

575 Views

7 replies

0 likes

Account
  • 575 Views
  • 7 replies
  • 0 likes

Solved!! Account cannot be found

A couple of days ago I created a new account and entered my username (_kvte). When I tried logging in with this username, it wasn’t accepted as an existing user, and I’ve had to log in with my email account. When checking my account this morning, I s...

Casual Listener

A couple of days ago I created a new account and entered my username (_kvte). When I tried logging in with this username, it wasn’t accepted as an existing user, and I’ve had to log in with my email ...

kvte

Casual Listener

2737 Views

4 replies

0 likes

Account
  • 2737 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why Does What my Family listens to Replace What I am?

(Family Premium, United States, Macbook) We recently bought Family Premium, my account is the main account. When I opened my Spotify on my MacBook the song it had playing (but was paused) was the song my family member had been listening to. Instead o...

Casual Listener

(Family Premium, United States, Macbook)   We recently bought Family Premium, my account is the main account. When I opened my Spotify on my MacBook the song it had playing (but was pause...

Peter

Spotify Legend

386 Views

3 replies

0 likes

Account
Premium
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in....

I just reset my password because it was telling me that my password or username was incorrect. It told me my username and reset my password. I know I'm entering everything correctly but it still tells me that my username or password is incorrect! Hel...

Newbie

I just reset my password because it was telling me that my password or username was incorrect. It told me my username and reset my password. I know I'm entering everything correctly but it still tell...

Katerina

Spotify Legend

357 Views

1 replies

0 likes

Account
Login
Other
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Song I released doesnt have an artsit or album under it

Hi, Im a new Artist called Lord Caine on spotify and i distribute music there from tunecore.I released a song called New Religion which is about 2:33 mins long. Im trying to claim my artist profile but spotify doesnt have me as having one. The reason...

Regular

  Hi,   Im a new Artist called Lord Caine on spotify and i distribute music there from tunecore. I released a song called New Religion which is about 2:33 mins long. Im trying to claim ...

Peter

Spotify Legend

1506 Views

12 replies

0 likes

Other
  • 1506 Views
  • 12 replies
  • 0 likes

Superuser Contribution Payment problem/ Odeme sorunu

Odeme yapmis olmama ramen premium uyelik aktif degil. Dekont ekte mevcut

Newbie

Odeme yapmis olmama ramen premium uyelik aktif degil. Dekont ekte mevcut   <removed sensitive info>

Katerina

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joining two artist accounts

Hello!I have two artist accounts on my name because of the different uploading labels. One is only my first name Siret and other is both my first and last name Siret Tuula. I have claimed both now under Distrokid but I'd like to join those two accoun...

Newbie

Hello! I have two artist accounts on my name because of the different uploading labels. One is only my first name Siret and other is both my first and last name Siret Tuula.  I have claimed bo...

Peter

Spotify Legend

8882 Views

3 replies

0 likes

Account
  • 8882 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account is active on family plan but email hacked and changed

Very frusterating getting support. Credit card is still being billed. I am the main account holder and can log into my wifes sub account however the email address for the main account was somehow changed on me. No easy options to get support to fix t...

Newbie

Very frusterating getting support. Credit card is still being billed. I am the main account holder and can log into my wifes sub account however the email address for the main account was somehow cha...

Katerina

Spotify Legend

227 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloading message keeps hanging in left corner on Android 5.1.1. after playlist has been download

PlanPremiumDeviceOneplus 3tOperating SystemAndroid My Question or Issue I like to listen to "this is" artist playlists, so I hit the "dowloaded" slider, and all the songs in the playlist get downloaded. However, when I go to the "all songs" list in m...

Newbie

  Plan Premium Device Oneplus 3t Operating System Android  My Question or Issue  I like to listen to  "this is" artist playlists, so I hit the "dowloaded" slider, and all ...

Peter

Spotify Legend

428 Views

3 replies

1 likes

Account
Premium
  • 428 Views
  • 3 replies
  • 1 likes

Superuser Contribution Recreated account forced to use old username

Hi there, I just returned to Spotify after years of inactivity and I decided I wanted to start fresh and close my account so I could create a new one with the same email address but a different username. Closing the account and everything went fine, ...

Casual Listener

Hi there,   I just returned to Spotify after years of inactivity and I decided I wanted to start fresh and close my account so I could create a new one with the same email address but a differ...

Peter

Spotify Legend

780 Views

5 replies

0 likes

Account
Free
Login
  • 780 Views
  • 5 replies
  • 0 likes