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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156295 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156295 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10606 Views
  • 3 replies
  • 10 likes
  • Security
  • 10606 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506661 Views
  • 985 replies
  • 112 likes
  • Account
  • 506661 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124456 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124456 Views
  • 74 replies
  • 12 likes

Premium

PlanPremiumCountry United States DeviceIphone8 Operating System(iOS 10 My Question or Issue hello! Im trying to cancel my subscription but I don’t know ny username or password. My username is only my first name and when I click forgot password it sen...

  • Casual Listener
  • Plan Premium Country  United States  Device Iphone8  Operating System (iOS 10   My Question or Issue  hello! Im trying to cancel my subscription but I don’t know ny...
  • Billy-J
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • Premium
  • 233 Views
  • 3 replies
  • 0 likes

How to change the Editor's Pick and Genres/Mood selection

Hi, Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume that every single person who lives in a semi-arab-speaking country...

  • Newbie
  •   Hi,  Since spotify became available in my country (Tunisia) its overview section became total garbage, i don't understand how with all the data available on users they are still assume ...
  • osornios
  • Spotify Star
  • 1741 Views
  • 1 replies
  • 10 likes
  • Account
    Other
  • 1741 Views
  • 1 replies
  • 10 likes

Can't login to my Spotify account

I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username and the e-mail.

  • Newbie
  • I can't login to my spotify account, because i can't remember the password and i can't get acces to the email that was used. The account isn't connected to Facebook. I can only remember the username ...
  • osornios
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
  • 256 Views
  • 1 replies
  • 0 likes

Résiliation d'abanonnement sans mot de passe

PlanPremiumCountry France Operating System Android Oreo My Question or IssueBonjour,Je me retrouve dans une situation très énervante. Je voudrais résilier mon abonnement prenium étudiant. Malheureusement, j'ai perdu mon mot de passe sur mon compte "a...

  • Visitor
  • Plan Premium Country France  Operating System  Android Oreo   My Question or Issue Bonjour, Je me retrouve dans une situation très énervante. Je voudrais résilier mon abon...
  • osornios
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Account
  • 251 Views
  • 1 replies
  • 0 likes

Account hacked?

PlanPremiumCountry USMy Question or Issue I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who Picks', 'Cabin Fever Music', 'GUUUD Music', and others. They were all ...

  • Newbie
  • Plan Premium Country  US My Question or Issue  I tried using my spotify account for the first time in awhile today, and it showed up that been recently playing the playlists 'Who's Who...
  • osornios
  • Spotify Star
  • 253 Views
  • 1 replies
  • 1 likes
  • Other
  • 253 Views
  • 1 replies
  • 1 likes

Unable to log in via Spotify or email

My Question or Issue Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the password to that! I am just wanting to update the account t...

  • Casual Listener
  • My Question or Issue  Hi, I’m unable to log into Spotify as I’ve forgotten my password, the problem is I can’t send a reset to my email address as it is no longer in use and I do not know the p...
  • Gg104
  • Casual Listener
  • 467 Views
  • 4 replies
  • 1 likes
  • Account
    Login
    Premium
  • 467 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Podcast won't show up after updating to MENA account

Hi There, Spotify has recently opened up for the Middle East and North Africa Region. As soon as it is officially available in Dubai, I had subscribed to the premium plan. As soon as I had subscribed to the MENA based Spotify product, I stopped seein...

  • Casual Listener
  • Hi There,   Spotify has recently opened up for the Middle East and North Africa Region.  As soon as it is officially available in Dubai, I had subscribed to the premium plan. A...
  • Peter
  • Spotify Legend
  • 2284 Views
  • 3 replies
  • 1 likes
  • MENA
    podcast
    Podcasts error
  • 2284 Views
  • 3 replies
  • 1 likes

Error 404 password reset

We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page. I saw a solution that said to copy the link in the email and paste it in an incognito window. That still didn't work. Plea...

  • Newbie
  • We are unable to find my wife's password on our premium plan. I went to reset the password and it sent me to an error 404 page.  I saw a solution that said to copy the link in the email and past...
  • ShiroRecord
  • Regular
  • 2435 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 2435 Views
  • 2 replies
  • 0 likes

Ich kann kein Premium kaufen

Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.

  • Casual Listener
  • Ich wollte mir furhin mit PayPal mir das 3 Monat Angebot holen jedoch steht dort das ich ein Bankkonto hinzufügen soll, ich hab bereits ein Bankkonto hinzugefüght und bestätigt.    
  • Maxim
  • Spotify Star
  • 722 Views
  • 5 replies
  • 0 likes
  • Free
  • 722 Views
  • 5 replies
  • 0 likes

Superuser Contribution Lost songs

Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?

  • Casual Listener
  • Saved songs were lost and music suggestion now completely off from what I like. Can I reset something?  
  • ShiroRecord
  • Regular
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo conectarme con mi cuenta de Spotify

Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuita. Pero yo no he salido del país en ningún momento....

  • Casual Listener
  • Hola llevo dos días que cuando intento conectarme a la aplicación de Spotify me dan el mensaje de error diciendo que solo se puede estar en extranjero durante 14 días con la cuenta de Spotify gratuit...
  • Peter
  • Spotify Legend
  • 757 Views
  • 5 replies
  • 0 likes
  • Free
    Subscription
  • 757 Views
  • 5 replies
  • 0 likes

Solved!! Change payment date

Hi Everyone, I do not know if you have had any inconvenience with your payment date however it is happening to me. I really would like to change my payment date because it is causing me delays on my payment to Spotify and that really bothers me. Do y...

  • Newbie
  • Hi Everyone,    I do not know if you have had any inconvenience with your payment date however it is happening to me.  I really would like to change my payment date because it is ...
  • Billy-J
  • Spotify Star
  • 1347 Views
  • 1 replies
  • 0 likes
  • Payment
  • 1347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Clarification on the Terms and Conditions

Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?

  • Casual Listener
  • Will it go against the terms and conditions if I play my spotify with a group of friends (being with me in person and they can hear it) or if I play it in a room with people inside?
  • phelp
  • Casual Listener
  • 793 Views
  • 2 replies
  • 0 likes
  • 793 Views
  • 2 replies
  • 0 likes

Country settings

PlanPremiumCountry SpainDevicePCOperating Systemw10 My Question or Issue I'm pretty annoyed with the music suggested by Spotify since it usually suggests only playlists or artists that are from Spain or Mex or whatever Spanish speaking country, which...

  • Casual Listener
  •   Plan Premium Country  Spain Device PC Operating System w10   My Question or Issue  I'm pretty annoyed with the music suggested by Spotify since it usually suggests on...
  • carlaFromSpaña
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • Account
  • 269 Views
  • 2 replies
  • 0 likes

Unable to sign in account

I know the username but I forgot the email and password , the account is signed in to my PS4 though and maybe if you guys send me the email I made it with I can remember everything altogether but if not I was really hoping I can use a new email & kee...

  • Newbie
  • I know the username but I forgot the email and password , the account is signed in to my PS4 though and maybe if you guys send me the email I made it with I can remember everything altogether but if ...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different facebook linked to account with completely different email

For some reason my mother's Facebook is linked to my spotify though her email address is different than mine so why is it when I log in with my email it's linked to her facebook?

  • Visitor
  • For some reason my mother's Facebook is linked to my spotify though her email address is different than mine so why is it when I log in with my email it's linked to her facebook? 
  • Peter
  • Spotify Legend
  • 352 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 352 Views
  • 3 replies
  • 0 likes

Superuser Contribution No aparece el boton para conectar con facebook

El otro dia elimine mi cuenta de facebook, para crear una nueva.Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook)Entonces entre para conectar mi nueva cuenta de facebook, y no aparecia el bo...

  • Newbie
  • El otro dia elimine mi cuenta de facebook, para crear una nueva. Al entra en spotify encontre que mi usuario, havia canviado a numeros. (logicamente, ya no tenia el facebook) Entonces entre para co...
  • Peter
  • Spotify Legend
  • 719 Views
  • 3 replies
  • 0 likes
  • 719 Views
  • 3 replies
  • 0 likes

Solved!! Artist Profile issue

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9,Operating SystemAndroid OreoMy Question or Issue I recently just uploaded our artist's debut album and he goes by Joshua. The album is on spotify but it is under another artist who goes by J...

  • Newbie
  • Plan Free/Premium Country  United States Device Samsung Galaxy 9, Operating System Android Oreo My Question or Issue   I recently just uploaded our artist's debut album a...
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Free
  • 279 Views
  • 1 replies
  • 0 likes

Change password messages

PlanPremiumCountrySpain Device Operating System My Question or Issue Hi, I'm receiving several (8 until now but they're still coming) emails saying that I''m trying to changhe my password, and it's not me who is trying to do it.Someone is trying to h...

  • Newbie
  • Plan Premium Country Spain   Device   Operating System     My Question or Issue  Hi,   I'm receiving several (8 until now but they're still coming) emails s...
  • Maxim
  • Spotify Star
  • 217 Views
  • 2 replies
  • 0 likes
  • Account
  • 217 Views
  • 2 replies
  • 0 likes