Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80349 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653669 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734070 Views
18 replies
29 likes
Can friends still see what I'm listening to when I'm offline and my songs are downloaded on my phone? Or do they only see what I'm listening to when I'm online? Just wondering.
Can friends still see what I'm listening to when I'm offline and my songs are downloaded on my phone? Or do they only see what I'm listening to when I'm online? Just wondering.
Gig Goer
31792 Views
2 replies
0 likes
Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they automatically show up? Is it to do with my settings?
Playlists created by other users that I follow don't automatically show up on my public profile. I can change this by selecting 'make public' for the playlist on the desktop app, but why don't they a...
Composer
272 Views
1 replies
0 likes
PremiumCountry CanadaDeviceGoogle PixelOperating SystemAndroid My Question or Issue The 'sign out everywhere' button isn't working, I just get an error message (I'm trying on PC). My account is being accessed by an unrecognized device, I need to sign...
Premium Country Canada Device Google Pixel Operating System Android My Question or Issue The 'sign out everywhere' button isn't working, I just get an error messag...
Spotify Legend
5630 Views
6 replies
2 likes
PlanPremiumCountryPennsylvania DeviceIpad Mini 4Operating SystemiOS 12 My Question or Issue Im on my iPad and I paid for the three month $0.99 premium subscription. It ends on 9/27/18 and I’m well aware of that and want to cancel it early so I won’t ...
Plan Premium Country Pennsylvania Device Ipad Mini 4 Operating System iOS 12 My Question or Issue Im on my iPad and I paid for the three month $0.99 premium subscript...
Gig Goer
988 Views
5 replies
1 likes
PlanFreeCountryFranceDeviceLaptopOperating SystemWindows 10 My Question or Issue (French)J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fois mais j'ai oublié et j'ai tout essayé, il persiste. Je suis normalement cons...
Plan Free Country France Device Laptop Operating System Windows 10 My Question or Issue (French) J'ai eu ce problème à plusieurs reprises, et j'ai réussi à le résoudre plusieurs fo...
Spotify Legend
10809 Views
5 replies
0 likes
I recently changed my payment method for Premium and just seen that I was charged on both the old card and the card I switched too. Essentially getting billed twice.
I recently changed my payment method for Premium and just seen that I was charged on both the old card and the card I switched too. Essentially getting billed twice.
Spotify Legend
1515 Views
5 replies
1 likes
Does anyone know how to remove an album from my own Artist's Profile?If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is? Thanks for any help!!
Does anyone know how to remove an album from my own Artist's Profile? If the answer is still - "your distributor needs to do this," anyone know how to find out WHO your distributor is? Than...
Spotify Star
266 Views
1 replies
1 likes
PlanPremiumCountryitaly Operating System Android My Question or Issue Hi. This summer i paied the premium account on a friend's phone with my credit card. Now the phone it's lost, cannot access it but i'm still paying. I'd like to remove that offer, ...
Plan Premium Country italy Operating System Android My Question or Issue Hi. This summer i paied the premium account on a friend's phone with my credit ...
Composer
309 Views
1 replies
0 likes
Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?
Possuo uma conta premium com um e-mail e senha os quais eu não lembro mais. Gostaria se tem como cancelar a conta pelo cartão de crédito ou como recuperar a conta ?
Composer
9653 Views
1 replies
0 likes
PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm getting billed twice a month for 1 subscription. Can't contact Spotify to find out why. Very frustrating dealing with company
Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm getting billed twice a month for 1 subscription. Can't contact Spot...
Casual Listener
409 Views
2 replies
0 likes
PlanPremiumOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm being billed twic
Plan Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm being billed twic
Composer
355 Views
1 replies
0 likes
Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under mariano giraudo userI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...
Plan Premium Country Argentina Hello to this community! I hope someone can help me! My Spotify account is under mariano giraudo user I own a Premium account with 4 users...
Composer
248 Views
1 replies
0 likes
Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under *snip* email address.I own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web ...
Plan Premium Country Argentina Hello to this community! I hope someone can help me! My Spotify account is under *snip* email address. I own a Premium account with 4 user...
Community Legend
372 Views
1 replies
0 likes
Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo nameI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...
Plan Premium Country Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo name I own a Premium account with 4 users and one o...
Spotify Star
339 Views
1 replies
1 likes
Hi I'm not new to spotify and my issue it's confusing. I used to have my old spotify account linked to my FB, earlier this month I've deleted my FB account. Recently I've re opened the FB account with the same email, I've disconnected my spotify from...
Hi I'm not new to spotify and my issue it's confusing. I used to have my old spotify account linked to my FB, earlier this month I've deleted my FB account. Recently I've re opened the FB acc...
Spotify Legend
525 Views
2 replies
0 likes
PlanPremiumCountryNorway DeviceSamsung galaxy s8, webplayerOperating SystemAndroid My Question or IssueFor some reason I can never play my Daily Mix 1 either from my phone or computer. The other Daily Mix-lists play with no issues. I used to have thi...
Plan Premium Country Norway Device Samsung galaxy s8, webplayer Operating System Android My Question or Issue For some reason I can never play my Daily Mix 1 either f...
Spotify Star
296 Views
1 replies
1 likes
Hello guys, so yes, Spotify is much better than Apple Music, and I prefer to pay to Spotify than Apple for listening music.From here, I want to move my playlists from Apple to Spotify, without them I can't just move and start a "new page".I saw optio...
Hello guys, so yes, Spotify is much better than Apple Music, and I prefer to pay to Spotify than Apple for listening music. From here, I want to move my playlists from Apple to Spotify, without them...
Regular
10955 Views
10 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei honor 8 My Question or IssueAn unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume the other person is having the same problem as me now? - I have reset my p...
Plan Premium Country Sweden Device Huawei honor 8 My Question or Issue An unidentified device (Chrome webplayer) is getting connected to my phone and takes over my Spotify. I assume th...
Composer
395 Views
2 replies
1 likes
Hello, when I created my spotify account they said that the mail (gmail) was already created. Since I was not sure that I had done this, I just reinitialized the password and I kept my account. Once in I see that i should have belonged to someone els...
Hello, when I created my spotify account they said that the mail (gmail) was already created. Since I was not sure that I had done this, I just reinitialized the password and I kept my account. Once ...
Spotify Legend
1218 Views
3 replies
0 likes
Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account. How is it possible that I updated to this family p...
Today I realized that my account has been updated from Premium to Family without my permission. I also noticed that unknown profiles (with **bleep**-like names) took advantage of this family account....
Spotify Star
1275 Views
3 replies
0 likes
