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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382083 Views
  • 918 replies
  • 107 likes
  • Account
  • 382083 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166230 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166230 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 96925 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 96925 Views
  • 68 replies
  • 10 likes

Moved countries but can't update profile

PlanPremium but now cancelledCountry Mexico, formerly USA My Question or Issue I was living in the US when I originally subscribed for Spotify Premium, I have since moved back to Mexico and would like to change my country setting on my profile. I tri...

  • Newbie
  • Plan Premium but now cancelled Country  Mexico, formerly USA     My Question or Issue   I was living in the US when I originally subscribed for Spotify Premium, I have sin...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Cannot remove profile picture

How do I remove my profile picture from Spotify? There is no 'remove' option - only to change it. I don't want to change it, I only want to remove it or set back to default. I connected to Facebook and it carried over my name and profile picture and ...

spotify.jpg
  • Casual Listener
  • How do I remove my profile picture from Spotify? There is no 'remove' option - only to change it. I don't want to change it, I only want to remove it or set back to default.   I connected to F...
  • Maxim
  • Spotify Star
  • 877 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 877 Views
  • 3 replies
  • 0 likes

Superuser Contribution Novo design algumas vezes funciona

Olá,estou com um problema com a minha conta,algumas vezez quando vou clicar em alguma música ela abre no novo design,porém ela abre e ao mesmo tempo volta para o antigo, e queria que ela continuasse no novo,como resolvo isso?

  • Newbie
  • Olá,estou com um problema com a minha conta,algumas vezez quando vou clicar em alguma música ela abre no novo design,porém ela abre e ao mesmo tempo volta para o antigo, e queria que ela continuasse ...
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
  • 282 Views
  • 1 replies
  • 0 likes

Account Issues

PremiumSingapore DeviceSamsung Note 8 My Question or Issue Because SpotifyCares does not get back to me after 3 tweets to them, 1) I suspect someone else is logged into my account as only my wife and I uses my spotify family account. My playlists got...

  • Casual Listener
  • Premium Singapore  Device Samsung Note 8     My Question or Issue  Because SpotifyCares does not get back to me after 3 tweets to them,   1) I suspect someone else i...
  • Billy-J
  • Spotify Star
  • 755 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 755 Views
  • 5 replies
  • 0 likes

Solved!! Can't buy a Gift Card

Hello !Today, I've tried to buy a gift card, but after having filling the form and submit it by clicking on continue, I've just came back on the same page with the form empty.I have been using firefox and chrome to test and have not receive any recei...

  • Casual Listener
  •   Hello ! Today, I've tried to buy a gift card, but after having filling the form and submit it by clicking on continue, I've just came back on the same page with the form empty. I have been ...
  • Billy-J
  • Spotify Star
  • 1499 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1499 Views
  • 8 replies
  • 0 likes

Hacked facebook profile

PremiumCountryBulgaria Device Samsung Galaxy 7Operating System Android Oreo My Question or IssueSo, my fb profile was hacked and it was lincked with spotify. And I was premium and i don't want to be charched for it. To do so I'm going to close my ban...

  • Newbie
  •   Premium Country Bulgaria   Device Samsung Galaxy 7 Operating System  Android Oreo   My Question or Issue So, my fb profile was hacked and it was lincked with...
  • Jose_M
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Other
  • 207 Views
  • 1 replies
  • 0 likes

New phone new Facebook

PlanPremiumCountry IrelandDeviceHuawei p20 liteOperating SystemAndroid My Question or Issue Hi I recently got a new phone and transferred all my apps including Spotify to it .. however when I tried to log in it couldn't recognise my account ... Now h...

  • Casual Listener
  • Plan Premium Country  Ireland Device Huawei p20 lite Operating System Android   My Question or Issue  Hi  I recently got a new phone and transferred all my apps includi...
  • Cuchullain1
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! Duplicated songs

Hello community I've noticed the same song is several times in some of my playlists. Often, when I try to add a song that's alredy in that playlist, it displays a message that says it's duplicated. I manage to take remlove them from the playlist but ...

  • Spotify Star
  • Spotify Star
  • Hello community 🙂   I've noticed the same song is several times in some of my playlists. Often, when I try to add a song that's alredy in that playlist, it displays a message that says it's d...
  • Jose_M
  • Spotify Star
  • 1380 Views
  • 2 replies
  • 0 likes
  • Other
  • 1380 Views
  • 2 replies
  • 0 likes

Second student account?

Hi, I keep being told that my student credentials are being used elsewhere, but I can't find another account with my email. I was trying to get Spotify student +Hulu, and it led me awry every time i tried to put in my college.Thoughts? P.M.

  • Newbie
  • Hi,   I keep being told that my student credentials are being used elsewhere, but I can't find another account with my email.  I was trying to get Spotify student +Hulu, and it led me awr...
  • Jacob
  • Community Legend
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Spotify is double charging my account.

Spotify has been double charging my Paymaya account for 2 straight months. Are there any ways I can get a refund for it?

  • Newbie
  • Spotify has been double charging my Paymaya account for 2 straight months. Are there any ways I can get a refund for it? 
  • Jacob
  • Community Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

cant login into account and need to cancel subscription

Hello, I got a new phone and I forgot my password and email to my account bluseyliv and I need to cancel my subscription, I would be happy to provide info to help you cancel my account.

  • Newbie
  • Hello, I got a new phone and I forgot my password and email to my account bluseyliv and I need to cancel my subscription, I would be happy to provide info to help you cancel my account. 
  • Jacob
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name showing as a combination of numbers and letters in certain cases

Hi everyone!I bumped into an odd problem with my profile name.So, my facebook connection works perfectly, and in most of the cases my name shows perfectly fine, however, there are two small cases, where it becomes a series of random numbers and lette...

  • Visitor
  •   Hi everyone! I bumped into an odd problem with my profile name. So, my facebook connection works perfectly, and in most of the cases my name shows perfectly fine, however, there are two sma...
  • JulianA_Bogota
  • Roadie
  • 553 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 553 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account name changed when i quitted Facebook

PlanPremium with familly optionCountryFranceDeviceSmartphone, iphone and pcOperating SystemiOS 9, Android Oreo, Windows 10My Question or IssueI have a premium account with family option since a couple of years. I made the mistake to link it with my F...

  • Regular
  • Plan Premium with familly option Country France Device Smartphone, iphone and pc Operating System iOS 9, Android Oreo, Windows 10 My Question or Issue I have a premium account with fami...
  • JulianA_Bogota
  • Roadie
  • 438 Views
  • 4 replies
  • 0 likes
  • Account
  • 438 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to remove PODCAST from desktop homescreen?

How do I remove podcasts from my spotify homescreen? I can't figure out how to do this in the settings or find a solution to this issue anywhere. The image for the podcast is always there and the podcast itself is always the default media that plays ...

  • Casual Listener
  • How do I remove podcasts from my spotify homescreen? I can't figure out how to do this in the settings or find a solution to this issue anywhere. The image for the podcast is always there and the pod...
  • kmrsecond
  • Casual Listener
  • 3440 Views
  • 2 replies
  • 4 likes
  • Account
    Other
  • 3440 Views
  • 2 replies
  • 4 likes

Imposible suscribirme a Premium con American Express desde Chile

PlanFreeCountry ChileDeviceXiaomi RedMi Note 3 ProOperating SystemAndroid 6.0.1 My Question or Issue Hola, quiero saber por qué no se me permite realizar el pago de suscripción Premium mediante tarjeta American Express en Chile. Sólo me entrega opcio...

  • Casual Listener
  • Plan Free Country  Chile Device Xiaomi RedMi Note 3 Pro Operating System Android 6.0.1   My Question or Issue  Hola, quiero saber por qué no se me permite realizar el pago de...
  • 58t_ja-5nsarm
  • Newbie
  • 1441 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 1441 Views
  • 3 replies
  • 1 likes

Cant connect my spotify to my new facebook

PlanPremiumCountry BulgariaDeviceSamsung Galaxy S7 Since my old facebook account that used to create my spotify got deleted I've a problem connecting to the new FB profile I made. When i try to connect it via the mobile Spotify app it does nothing. A...

  • Newbie
  • Plan Premium Country  Bulgaria Device Samsung Galaxy S7   Since my old facebook account that used to create my spotify got deleted I've a problem connecting to the new FB profile I m...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

spotify account issues

PlanPremiumCountry United KingdomDevice Operating System My Question or IssueHi,I am currently having issues logging into my spotify account. I believe that the issue is due to my email address being linked to two different accounts. I have just sign...

  • Visitor
  • Plan Premium Country  United Kingdom Device   Operating System     My Question or Issue Hi, I am currently having issues logging into my spotify account. I believe that...
  • Billy-J
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Account
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login by phone. I'm in offline mode

PlanPremiumSpain DeviceHuawei P9 My Question or Issue From late july I can't access to my account by phone. First I thought the problem was because I were in a rural zone without internet, but now I'm at home again, but It's still log out. When I try...

  • Casual Listener
  • Plan Premium Spain   Device Huawei P9   My Question or Issue  From late july I can't access to my account by phone. First I thought the problem was because I were in a rural zo...
  • kesaras
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • Login
  • 367 Views
  • 2 replies
  • 0 likes

I am being charged twice every month and only have one account

I am being charged twice a month every month and only have one account. who do i speak to??

  • Music Fan
  •   I am being charged twice a month every month and only have one account. who do i speak to?? 
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Cannot login it says I'm in offline mode

PlanPremium CountryHungary, but right now I'm in Greece DeviceHuawei mate 9 Operating SystemAndroid My Question or Issue I was logged in and it worked until 2 days ago when it just suddenly logged out and now it doesn't let me to log in again anymore...

  • Newbie
  •   Plan Premium   Country Hungary, but right now I'm in Greece   Device Huawei mate 9   Operating System Android   My Question or Issue  I was logged in and...
  • Jose_M
  • Spotify Star
  • 1158 Views
  • 1 replies
  • 0 likes
  • Login
  • 1158 Views
  • 1 replies
  • 0 likes