Accessed account

[stefcamargo]

My Question or Issue

Hello; 

I’ve been having a problem with my spotify for a couple of days now. It looked to me as if someone else might had hacked into my account so I followed all the steps and changed my passwords for both of my facebook and spotify accounts. Also removed logged out from other devices on stpotify website. 

However the problem still persists. I’ll be listening to my playlist and all of the sudden my song stops playing and it tells me that I’m using my account on a computer (as picture shows). It happens so often that I’m not able to listen to a song without being interrupted. The second picture shows how many times it played someone else’s songs.

How can I solve this?

Thank you!!

Plan

Premium

Country:  U.S

Device

Iphone 8

Operating System

iOS 10

[Jose_M]

Hello @stefcamargo!

Sorry to hear you're having trouble with this. No worries though, I'm here to help.

In this case, I'd recommend checking out this Support article for the next steps to take. More specifically, I'd recommend you follow the second group of steps.

Hope this helps and let me know how you get on 🙂