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wrong accound

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wrong accound

At an early stage I had opened two accounts, one (inactive) via facebook (with yahoo mail) and a premium one (that I am using) via gmail.

 Now, I had to update my credit card but connected to wrong (facebook) account.

So I have no access (library etc) to the premium (gmail) account I had been using.

Can we merge the two accounts ?

Or do I have to cancel the fb account and pay again for my gmail account?

thanks !

 

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Hello @nimim!

 

Sorry to hear you're having trouble with this. No worries though, I'm here to help.

 

In this case, I'd recommend you cancel your old account and start a subscription with your new one here. You can also check out Spotify's refund policy here if you want your money back 🙂

 

Hope this helps and let me know how you get on!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Hello @nimim!

 

Sorry to hear you're having trouble with this. No worries though, I'm here to help.

 

In this case, I'd recommend you cancel your old account and start a subscription with your new one here. You can also check out Spotify's refund policy here if you want your money back 🙂

 

Hope this helps and let me know how you get on!

Jose_MSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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