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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187171 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187171 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Solved!! Unable to Log in

I have a Spotify premium plan in Canada and I am using a OnePlus 6. When I try to log into my account it says that Spotify is currently set to offline and I need to set it to online in order to log in. How can o fix this issue?

  • Casual Listener
  • I have a Spotify premium plan in Canada and I am using a OnePlus 6. When I try to log into my account it says that Spotify is currently set to offline and I need to set it to online in order to log i...
  • Billy-J
  • Spotify Star
  • 890 Views
  • 3 replies
  • 0 likes
  • Account
  • 890 Views
  • 3 replies
  • 0 likes

Can no longer play songs by certain artists

I have a premium account with an iPhone 6s running iOS 12. I can no longer play songs by Hopsin, and that includes songs that I had downloaded by him. While in a playlist it will skip over any song by him and if I go back and click on the song direct...

  • Visitor
  • I have a premium account with an iPhone 6s running iOS 12. I can no longer play songs by Hopsin, and that includes songs that I had downloaded by him. While in a playlist it will skip over any song b...
  • thulkenberg
  • Newbie
  • 718 Views
  • 7 replies
  • 1 likes
  • Other
    Premium
  • 718 Views
  • 7 replies
  • 1 likes

Deleting Accounts

Ok, look. Back then, when I was a Kid, I used to make several fake accounts with an E-mail that didn't even exist. Now I want to delete 'em all (like 2 or something) and to delete them I need to confirm an E-mail. Which I can't get. Because these E-m...

  • Casual Listener
  • Ok, look.   Back then, when I was a Kid, I used to make several fake accounts with an E-mail that didn't even exist. Now I want to delete 'em all (like 2 or something) and to delete them I nee...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
  • 243 Views
  • 1 replies
  • 0 likes

Unknown access into my account on web player (chrome)

PlanPremiumCountryMalaysiaDevice: iPhone 6, Windows 10 My Question or IssueRecently I've been getting notification on my Spotify App that "You're listening on Web Player (Chrome)". My recently played list was filled with unknown Club hits/Electronic ...

  • Newbie
  • Plan Premium Country Malaysia Device: iPhone 6, Windows 10   My Question or Issue Recently I've been getting notification on my Spotify App that "You're listening on Web Player (Chrome)"....
  • Maxim
  • Spotify Star
  • 1203 Views
  • 1 replies
  • 0 likes
  • Account
  • 1203 Views
  • 1 replies
  • 0 likes

Moyen de paiement

PlanPremiumCountrySwitzerlandDeviceMacbook Pro late 2018Operating SystemiOS 11 My Question or IssueBonjour,Je n'arrive pas à payer mon abonnement Premium avec les cartes de crédit.J'ai essayé avec plusieurs cartes de crédit Mastercard et Visa et j'ai...

  • Casual Listener
  • Plan Premium Country Switzerland Device Macbook Pro late 2018 Operating System iOS 11   My Question or Issue Bonjour, Je n'arrive pas à payer mon abonnement Premium avec les cartes de...
  • Jose_M
  • Spotify Star
  • 377 Views
  • 3 replies
  • 1 likes
  • Account
  • 377 Views
  • 3 replies
  • 1 likes

How to find user name from payment

Help! Just moved my SIM to my new iPhone and let it do its thing to set up. Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a recognised user and the other doesn’t have premium attached. Can I...

  • Visitor
  • Help! Just moved my SIM to my new iPhone and let it do its thing to set up.    Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a ...
  • Billy-J
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • Account
  • 557 Views
  • 1 replies
  • 0 likes

The UpDate

Ever since the update with spotify I haven't been able to login into my account, I even restarted my password and that has not help. I need help please

  • Newbie
  • Ever since the update with spotify I haven't been able to login into my account, I even restarted my password and that has not help. I need help please 
  • Luke
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Free
  • 227 Views
  • 1 replies
  • 0 likes

Move from USA to Singapore - problems with Spotify

Hi -I moved from USA to Singapore and it is not allowing me to update the country in my profile page. Actually I can't get into Spotify at all any longer on the phone App. I want to make sure my Spotify profile NOW see's me living in Singapore AND I ...

  • Newbie
  • Hi - I moved from USA to Singapore and it is not allowing me to update the country in my profile page. Actually I can't get into Spotify at all any longer on the phone App.   I want to make s...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Account
  • 260 Views
  • 1 replies
  • 0 likes

profil

I cant upload profile picture. The loading button doesnt even come up. Is it probable that I am in the trial period?

  • Newbie
  • I cant upload profile picture. The loading button doesnt even come up. Is it probable that I am in the trial period?
  • Luke
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Not able to change my country

My brother is travelling abroad in New Zealand. As he wasn't able to upgrade his account on his own, I changed his profile to Germany and got him Spotify Prime for 1 month. Now I wanted to change the country back to New Zealand but I cannot change th...

  • Newbie
  • My brother is travelling abroad in New Zealand. As he wasn't able to upgrade his account on his own, I changed his profile to Germany and got him Spotify Prime for 1 month. Now I wanted to change the...
  • Luke
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Account login

I have tried to use my email and user, and have changed my password several times, but it keeps on telling me unable to log-in, anyone have a solution to this?

  • Newbie
  • I have tried to use my email and user,  and have changed my password several times,  but it keeps on telling me unable to log-in,  anyone have a solution to this?    
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Something wrong

I loged out of my Spotify acount (i dont remember why) and the they would not let me log in again. I know perfectly well what my email and password are. But everytime i pressed the "log in" butten it would say "logging in", but it would always change...

  • Newbie
  • I loged out of my Spotify acount (i dont remember why) and the they would not let me log in again.  I know perfectly well what my email and password are.  But everytime i pressed the "log i...
  • Luke
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Other
  • 168 Views
  • 1 replies
  • 0 likes

Not sure if someone else is using my Spotify account...

Last week ago I saw a foreign playlist(pretty sure it got deleted from my recents) in my recents and just decided to ignore, thinking it was nothing. Today I looked at my Wells Fargo and I saw that something was purchased for $9.99... can you please ...

  • Visitor
  • Last week ago I saw a foreign playlist(pretty sure it got deleted from my recents) in my recents and just decided to ignore, thinking it was nothing.  Today I looked at my Wells Fargo and I saw ...
  • Luke
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Premium family

HiI subscribed Spotify Premium Family last week, higher amount has already been debited, I send an invitation to my son by mail, however he was not able to get access and enjoy Spotiy premium family. What can be the reason ?

  • Newbie
  • Hi I subscribed Spotify Premium Family last week, higher amount has already been debited, I send an invitation to my son by mail, however he was not able to get access and enjoy Spoti...
  • Luke
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Won't let me log in!

Whenever I type in my account name and password the button will say "logging in" and then revert back to "log in" as if nothing happened, please help!

  • Newbie
  • Whenever I type in my account name and password the button will say "logging in" and then revert back to "log in" as if nothing happened, please help!
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Login work on my pc but not on my phone

Hello!As the title says I can login to my computer, but on my phone the app says "username / password incorrect", someone know how to fix it?

  • Newbie
  • Hello! As the title says I can login to my computer, but on my phone the app says "username / password incorrect", someone know how to fix it?
  • Luke
  • Spotify Star
  • 928 Views
  • 1 replies
  • 0 likes
  • 928 Views
  • 1 replies
  • 0 likes

Login problem in spotify app

I am unable to login in spotify app with coreeco details but when i tried to login in browser it logged me in so please fix this problem thankyou Username - Sagar2704Email- *snip*

  • Newbie
  • I am unable to login in spotify app with coreeco details but when i tried to login in browser it logged me in so please fix this problem thankyou   Username - Sagar2704 Email- *snip*
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Cannot reset password

The problem is this - I registered using the web site and it did not ask me to verify my password - but it did ask me to do so with my email address.Now the problem is that I have mistyped my password and now cannot access my account from another dev...

  • Newbie
  • The problem is this - I registered using the web site and it did not ask me to verify my password - but it did ask me to do so with my email address. Now the problem is that I have mistyped my passw...
  • Luke
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Postal code

I can't change my postal code. There is no such option in the "Edit profile" tab.Thanks.

  • Casual Listener
  • I can't change my postal code. There is no such option in the "Edit profile" tab. Thanks.
  • Luke
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Chang the zip code

How can I change my zip code to 700000? Thanks.

  • Casual Listener
  • How can I change my zip code to 700000? Thanks.
  • Luke
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 175 Views
  • 1 replies
  • 0 likes