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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171930 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171930 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11336 Views
  • 6 replies
  • 11 likes
  • Security
  • 11336 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515660 Views
  • 986 replies
  • 113 likes
  • Account
  • 515660 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125946 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125946 Views
  • 74 replies
  • 12 likes

Playlists are gone replaced with someone elses

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8 My Question or Issue I sign back into my account. All my playlists are gone and replaced with someone elses all in French. How do I get my playlists back?

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy 8   My Question or Issue  I sign back into my account. All my playlists are gone and replaced with someone elses all in French. How...
  • Noah
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium
  • 242 Views
  • 1 replies
  • 0 likes

Someone is using my spotify

Im at university on the wifi and my music stopped and a new device pops and it says it is playing on it. It keeps happening, even tho i logged out and changed my password. The only way to make it stop is to go offline. PlanFree/PremiumCountry CanadaD...

  • Newbie
  • Im at university on the wifi and my music stopped and a new device pops and it says it is playing on it. It keeps happening, even tho i logged out and changed my password. The only way to make it sto...
  • Noah
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 214 Views
  • 1 replies
  • 0 likes

Recently played artists no longer showing up?

There are some old posts about this already but none of the answers help.I haven't been able to see my recently played artists on my profile page for a few weeks. Happens on both mobile and desktop. Have logged out and in a few times on both to no av...

  • Visitor
  • There are some old posts about this already but none of the answers help. I haven't been able to see my recently played artists on my profile page for a few weeks. Happens on both mobile and desktop...
  • Jose_M
  • Spotify Star
  • 257 Views
  • 2 replies
  • 1 likes
  • Account
    Other
  • 257 Views
  • 2 replies
  • 1 likes

Superuser Contribution Family account problem

PlanPremiumCountry Finland DeviceSamsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android My Question or IssueHi.I have a new mobile phone and premium doesn't work with my email anymore. I can only use Spotify Free, my family u...

  • Newbie
  •   Plan Premium Country Finland   Device Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android   My Question or Issue Hi. I have a new mob...
  • Guido
  • Spotify Legend
  • 341 Views
  • 2 replies
  • 0 likes
  • Premium
  • 341 Views
  • 2 replies
  • 0 likes

Superuser Contribution Double charge

Hey, Hi, Hello, So it has come to my attention that Spotify has been charging me twice since April, one payment through Spotify of 9.99 and one through Apple of 12.99(13.80 w/ tax). I contacted Apple and say they could only refund me two months back ...

  • Newbie
  • Hey, Hi, Hello,   So it has come to my attention that Spotify has been charging me twice since April, one payment through Spotify of 9.99 and one through Apple of 12.99(13.80 w/ tax). I c...
  • Daisy
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 384 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution return item fee

Why is there a return fee of 35$ on my bank statement when the subcrition fee is 9.99$? This is outrageous

  • Newbie
  • Why is there a return fee of 35$ on my bank statement when the subcrition fee is 9.99$? This is outrageous 
  • Guido
  • Spotify Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • Account
  • 377 Views
  • 2 replies
  • 0 likes

Can I find the songs I played from a day that was 5 months ago?

Hi there! I hope someone can help me...About 5 months ago, I played a vew songs with my friend all via my spotify on the iPhone. Because he recently passed away I am now looking back for the songs we played then. Does anyone know if it is possible to...

  • Casual Listener
  • Hi there!   I hope someone can help me... About 5 months ago, I played a vew songs with my friend all via my spotify on the iPhone. Because he recently passed away I am now looking back for t...
  • Noah
  • Spotify Star
  • 16083 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 16083 Views
  • 5 replies
  • 0 likes

Making payments in Turkey

We live in Turkey and we wish to upgrade our account to Premium but we are only given the option to pay by credit card. Unfortunately we do not have a credit card, only a debit card which is not accepted. Is there any other method of payment in Turke...

  • Newbie
  •  We live in Turkey and we wish to upgrade our account to Premium but we are only given the option to pay by credit card. Unfortunately we do not have a credit card, only a debit card which is no...
  • Maxim
  • Spotify Star
  • 2020 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2020 Views
  • 1 replies
  • 0 likes

Superuser Contribution No tienes una cuenta de Spotify conectada a tu cuenta de Facebook.

PlanPremiumCountry USADeviceiPhone X, Windows laptopOperating SystemiOS 12 & Windows 10 My Question or Issue Buenas a todos,No puedo acceder a mi cuenta, Spotify me manda este mensaje:"No tienes una cuenta de Spotify conectada a tu cuenta de Facebook...

  • Newbie
  • Plan Premium Country  USA Device iPhone X, Windows laptop Operating System iOS 12 & Windows 10   My Question or Issue  Buenas a todos, No puedo acceder a mi cuenta,...
  • Jemi
  • Spotify Legend
  • 693 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anmelden für Premium Account

My Question or Issue Ich habe Premium Family abonniert und es lief lange Zeit sehr gut. Heute funktionierte die Suchfunktion nicht mehr und da habe ich mich abgemeldet. Das Wiederanmelden hat nicht funktioniert und ich habe ein neues Passwort angefor...

  • Casual Listener
  •       My Question or Issue  Ich habe Premium Family abonniert und es lief lange Zeit sehr gut. Heute funktionierte die Suchfunktion nicht mehr und da habe ich mich abgemeldet....
  • Jemi
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • Account
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Need to cancel old account, locked out

Set up an account with an old email, now logged out. Email is locked and cannot reset password on old account. Set up a new one up a new one but need to cancel the old one please. Can I get some customer support? Perhaps the credit card can be traced...

  • Newbie
  • Set up an account with an old email, now logged out. Email is locked and cannot reset password on old account. Set up a new one up a new one but need to cancel the old one please. Can I get some cust...
  • ErickRGuetta
  • Community Legend
  • 926 Views
  • 1 replies
  • 0 likes
  • Account
  • 926 Views
  • 1 replies
  • 0 likes

Will saved songs, and my subscription transfer to a new account?

If I make a new account is there a way I can transfer all of my saved songs, playlists, followers, people I am following? I just need a new username but inorder to do that I need a new account

  • Casual Listener
  • If I make a new account is there a way I can transfer all of my saved songs, playlists, followers, people I am following? I just need a new username but inorder to do that I need a new account  
  • Noah
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 821 Views
  • 1 replies
  • 0 likes

Play music on AUX and Bluetooth speaker at the same time!

PlanPremiumCountryDenmarkDeviceiPhone 7Operating SystemWindows 10 My Question or Issue So my question is -I have a Logitech X-230 which needs a AUX input, if i put that in, will i be able to listen to the same song on the Logitech speaker, and on my ...

  • Newbie
  • Plan Premium Country Denmark Device iPhone 7 Operating System Windows 10   My Question or Issue  So my question is - I have a Logitech X-230 which needs a AUX input, if i put tha...
  • LaloPech
  • Songwriter
  • 35217 Views
  • 3 replies
  • 1 likes
  • Account
  • 35217 Views
  • 3 replies
  • 1 likes

Customer service Sweden?

1. Is there anywhere where I can claim compensation? I am deeply disappointed in the lack on proper customer service, even the chat option...2. I purchased the premium a week ago, reinstalled the app and the premium is gone, at least a few days. The ...

  • Newbie
  • 1. Is there anywhere where I can claim compensation? I am deeply disappointed in the lack on proper customer service, even the chat option... 2. I purchased the premium a week ago, reinstalled the a...
  • Jose_M
  • Spotify Star
  • 290 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 290 Views
  • 1 replies
  • 1 likes

Como muda o CEP?

Eu n acho a opção de mudar o CEP

  • Newbie
  • Eu n acho a opção de mudar o CEP
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Favourite artists and songs disappeared after upgrading to premium

Hi, I was using Spotify free for some time and tagged some artits and songs as favourites. once I upgrade to premium I lost all of them.Can my favourite artists and songs be restored? Thanks!

  • Newbie
  • Hi,   I was using Spotify free for some time and tagged some artits and songs as favourites. once I upgrade to premium I lost all of them. Can my favourite artists and songs be restored? &nb...
  • Noah
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Account
  • 687 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify account disabled and getting no help

Hi there, I'm on a fake account because I can't log in to my actual premium Spotify account. I need some help as I can't seem to contact ANYONE about this as no one is replying to my emails and all my browsers say "Too many redirects" everytime I cli...

  • Newbie
  •     Hi there,   I'm on a fake account because I can't log in to my actual premium Spotify account.    I need some help as I can't seem to contact ANYONE about this as n...
  • Daisy
  • Spotify Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account got deleted for no reason

Hi. For some reason Spotify thinks I'm abroad and now tells me i cannot log in because my account has been used over 14 days. I need my old songs and playlists back. PLEASE HELP!!!

  • Newbie
  • Hi. For some reason Spotify thinks I'm abroad and now tells me i cannot log in because my account has been used over 14 days. I need my old songs and playlists back. PLEASE HELP!!!
  • Daisy
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Can't change my country because of the e-mail (?)

PlanFreeCountryRussia (VPN Netherlands)DevicePCOperating SystemWindows 7My Question or Issue I'm using VPN to have a Netherlands IP-address since Spotify is not available in Russia. When I created the account I had the UK IP-address. Later I got an e...

  • Visitor
  • Plan Free Country Russia (VPN Netherlands) Device PC Operating System Windows 7 My Question or Issue   I'm using VPN to have a Netherlands IP-address since Spotify is not available in ...
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 221 Views
  • 1 replies
  • 0 likes