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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75936 Views

28 replies

0 likes

  • 75936 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93323 Views

9 replies

2 likes

Account
Login
  • 93323 Views
  • 9 replies
  • 2 likes

Someone is STILL using my account after trying every security method.

PlanPremiumCountry UKDeviceSamsung Galaxy S8, PCOperating SystemAndroid (not sure which version) and Windows 10 My Question or Issue This has been going on for about 8 months now. Every day or two my account will stop playing my music because my "acc...

Casual Listener

Plan Premium Country  UK Device Samsung Galaxy S8, PC Operating System Android (not sure which version) and Windows 10   My Question or Issue  This has been going on for ab...

Jose_M

Spotify Star

535 Views

3 replies

0 likes

Security
  • 535 Views
  • 3 replies
  • 0 likes

Can’t log in with Facebook

i Login with Facebook and my Facebook account was recently deleted and I was wondering how I can view or change my email address. I have the username but don’t know the pass.

Newbie

i Login with Facebook and my Facebook account was recently deleted and I was wondering how I can view or change my email address. I have the username but don’t know the pass. 

arnavsareen123

Roadie

323 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 323 Views
  • 1 replies
  • 0 likes

Someone else is using my account

PlanPremiumCountryIreland My Question or IssueIt looks like someone else got access to my account. My playlists keep getting deleted, other playlists pop up with music I've never listened to, and sometimes when I'm listening, playback stops as it swi...

Casual Listener

Plan Premium Country Ireland    My Question or Issue It looks like someone else got access to my account. My playlists keep getting deleted, other playlists pop up with music I've n...

arnavsareen123

Roadie

463 Views

1 replies

0 likes

Account
Security
  • 463 Views
  • 1 replies
  • 0 likes

Deactivated account

Hi!I was not using Spotify for two months, and now I can't log in my account.When I want to reset my password, it says "The username or email you provided is not associated with an active Spotify account.", and when I want to sign up, it says this em...

Newbie

  Hi! I was not using Spotify for two months, and now I can't log in my account. When I want to reset my password, it says "The username or email you provided is not associated with...

Maxim

Spotify Star

1263 Views

1 replies

0 likes

Login
  • 1263 Views
  • 1 replies
  • 0 likes

Solved!! Where is the Samsung TV App?

DeviceSamsung UN46F6400My Question or IssueWhere is the App for Samsung TV (2013?) There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. , etc. etc.... I I want to subscribe to Spotify, but if It's not avaialbe on ...

Casual Listener

  Device Samsung UN46F6400 My Question or Issue Where is the App for Samsung TV (2013?)  There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. ,...

roaringlambs

Casual Listener

1263 Views

2 replies

0 likes

Other
Subscription
  • 1263 Views
  • 2 replies
  • 0 likes

[All Platforms][Your Music] 2018 Wrapped problem

PlanPremiumCountry Italy My Question or Issue Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks

Casual Listener

Plan Premium Country  Italy   My Question or Issue  Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks 

Jose_M

Spotify Star

1115 Views

3 replies

1 likes

Account
  • 1115 Views
  • 3 replies
  • 1 likes

Solved!! I don’t have a 2018 top songs playlist

PlanPremiumCountry EnglandDeviceiPhone 6Operating SystemiOS 10 My Question or Issue Why don’t I have a ‘Top Songs 2018’ playlist?I have tried pressing the link to get the playlist but all I have is a refreshers playlist. I have listened to over 35,00...

Casual Listener

Plan Premium Country  England Device iPhone 6 Operating System iOS 10   My Question or Issue  Why don’t I have a ‘Top Songs 2018’ playlist? I have tried pressing the link to...

Veronicar_55

Casual Listener

1515 Views

5 replies

0 likes

Account
Premium
  • 1515 Views
  • 5 replies
  • 0 likes

Spotify says my account just turned 3, but it's 3 weeks away from 5 years old.

PlanFreeCountry USA DeviceHome Built Desktop PCOperating SystemWindows Version 6.1 Build 7601 SP1 My Question or IssueYo I made my account on January 1st of 2014 and made my first Stared 2 days later (Let her Go - Passanger). Now according to my page...

Casual Listener

Plan Free Country  USA   Device Home Built Desktop PC Operating System Windows Version 6.1 Build 7601 SP1   My Question or Issue Yo I made my account on January 1st of 2014 ...

tylermusic97

Casual Listener

292 Views

1 replies

0 likes

Account
  • 292 Views
  • 1 replies
  • 0 likes

lost my playlists

Planwas PremiumCountrynorwayDevicePCOperating SystemWindows 8 My Question or Issue all my playlists are gone and have been replaced by some random ones ive never seen before

Newbie

Plan was Premium Country norway Device PC Operating System Windows 8   My Question or Issue  all my playlists are gone and have been replaced by some random ones ive never seen be...

Mantisentil

Community Legend

265 Views

1 replies

0 likes

Account
  • 265 Views
  • 1 replies
  • 0 likes

Artist page claiming issues

Hey everyone. I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pages with my name (inbal), no picture, and each artist page is linke...

Casual Listener

  Hey everyone.  I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pag...

jaiwareham

Composer

1141 Views

6 replies

0 likes

Account
Login
  • 1141 Views
  • 6 replies
  • 0 likes

I have added a song of an artists that has zero playlists on the "Discover on" why mine is not ther

PlanPremium Country DeviceAndroidOperating SystemAndroid oreo My Question or IssueI have added a song of artists that has zero playlists on the "Discover on" why my playlist isn't poping up there at the " About-Discover on"?Thanks.

Regular

Plan Premium  Country   Device Android Operating System Android oreo   My Question or Issue I have added a song of artists that has zero playlists on the "Discover on" w...

Maxim

Spotify Star

265 Views

1 replies

0 likes

Other
  • 265 Views
  • 1 replies
  • 0 likes

Paying for a Spotify account I can’t access

Spotify have been taking a premium charge out of my bank every month for a year on an account I can’t access. All of my details say free account and I’ve tried everything. I’ve been in the bank and they said they can’t do anything about it and to can...

Newbie

Spotify have been taking a premium charge out of my bank every month for a year on an account I can’t access. All of my details say free account and I’ve tried everything. I’ve been in the bank and t...

OneByBoo

Roadie

440 Views

1 replies

0 likes

Account
Premium
Subscription
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Username a series of random letters and numbers

PlanFreeCountry: Ireland DeviceiPhone 6Operating SystemiOS 11? My Question or Issue I have put in my username as izabelao but all that comes up whenever I see my profile is a series of random numbers and letters. Why is this so ? Does this mean that ...

Casual Listener

Plan Free Country: Ireland   Device iPhone 6 Operating System iOS 11?   My Question or Issue  I have put in my username as izabelao but all that comes up whenever I see my pr...

Billy-J

Spotify Star

1069 Views

3 replies

0 likes

Account
Other
  • 1069 Views
  • 3 replies
  • 0 likes

Wrapped gets stuck on page 7

PlanPremiumCountryUSA DeviceSamsung Galaxy S8 and PCOperating SystemAndroid Oreo and Windows 10 My Question or Issue Hey, whenever I try to view my spotify wrapped, I am able to view the first 6 pages of the site. When i scroll down to page 7, the sc...

Newbie

Plan Premium Country USA  Device Samsung Galaxy S8 and PC Operating System Android Oreo and Windows 10   My Question or Issue  Hey, whenever I try to view my spotify wrapped,...

Billy-J

Spotify Star

1371 Views

3 replies

3 likes

Account
  • 1371 Views
  • 3 replies
  • 3 likes

My account was hacked. Could someone in Spotify take action?

Please can you help? - my account was hacked and is used by another user (*snip*). I have managed to login to this page via facebook but my user and all account details associated with My account are disabled. Of course my credit card remains active....

Newbie

Please can you help? - my account was hacked and is used by another user (*snip*). I have managed to login to this page via facebook but my user and all account details associated with My account are...

Jose_M

Spotify Star

1150 Views

4 replies

0 likes

Account
  • 1150 Views
  • 4 replies
  • 0 likes

2018 Wrapped Showing artist I've never heard of or listened to as top artist

PlanPremiumCountry United StatesDeviceChrome Browser on laptopOperating SystemWindows 10 My Question or Issue It says i spent 34 hours listening to an artist i've never heard of or listened to not sure if someone got into my account or something or i...

Casual Listener

Plan Premium Country  United States Device Chrome Browser on laptop Operating System Windows 10   My Question or Issue  It says i spent 34 hours listening to an artist i've n...

Jose_M

Spotify Star

4314 Views

10 replies

7 likes

Other
Security
  • 4314 Views
  • 10 replies
  • 7 likes

Help. Someone stole my account ans change the email.

My Question or Issue Someone stole my account ans change the email. Now i don't have access to my Spotify. How long does it take until the assistance answer?

Newbie

  My Question or Issue  Someone stole my account ans change the email. Now i don't have access to my Spotify. How long does it take until the assistance answer?

Jose_M

Spotify Star

1559 Views

10 replies

0 likes

Account
Login
  • 1559 Views
  • 10 replies
  • 0 likes

Solved!! Email Address Changed

Hello everyone, Yesetrday I received an email that someone changed my account email, and now I cannot log in. My email account was originally "*snip*", but has been changed to "*snip*", and I created a throwaway account so I can post on here. I have ...

Visitor

Hello everyone,   Yesetrday I received an email that someone changed my account email, and now I cannot log in. My email account was originally "*snip*", but has been changed to "*snip*", and ...

Alcateia

Newbie

1799 Views

2 replies

0 likes

Account
  • 1799 Views
  • 2 replies
  • 0 likes

Can't log in

I'm trying to sign into my account on my app, but it says error 404 when I try. I can sign in fine on the website but just not the app.. any idea what it can be? Been the same for a week now. Thanks

Casual Listener

I'm trying to sign into my account on my app, but it says error 404 when I try.  I can sign in fine on the website but just not the app.. any idea what it can be? Been the same for a week now. ...

Luke

Community Legend

398 Views

1 replies

0 likes

Login
  • 398 Views
  • 1 replies
  • 0 likes

Trouble with login

Hello, can someone help me? I changed my cellphone and I forgot my password. The problem is: my email was disabled so I can´t receive a link to reset my password. Any ideias?

Newbie

Hello, can someone help me? I changed my cellphone and I forgot my password. The problem is: my email was disabled so I can´t receive a link to reset my password. Any ideias?

Luke

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes