Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304822 Views
  • 869 replies
  • 97 likes
  • Account
  • 304822 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139773 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139773 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80871 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80871 Views
  • 64 replies
  • 9 likes

Account

I have payed at least last 3 month but i dont have premium ?

  • Newbie
  • I have payed at least last 3 month but i dont have premium ?
  • kejt_
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

login with facebook

hello everybody... since a few days I've got the problem that I'm not able to log in to my spotify account. I created it maybe three years ago with facebook and I hadn't got any problems before. But since I was logged out by my boyfriend and wanted t...

  • Newbie
  • hello everybody... since a few days I've got the problem that I'm not able to log in to my spotify account. I created it maybe three years ago with facebook and I hadn't got any problems before. But ...
  • kejt_
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Login
  • 241 Views
  • 1 replies
  • 0 likes

birth date on Spotify doesn't match up with my Facebook ?

I logged in on here through facebook account, and noticed my birthdate was dfferent, and it told me to check my FB account, and my birthdate is correct , but it's different on here. I can't change it?? help

  • Newbie
  • I logged in on here through facebook account, and noticed my birthdate was dfferent, and it told me to check my FB account, and my birthdate is correct , but it's different on here. I can't change it...
  • kejt_
  • Community Legend
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Student discount not working

Hi everyone Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not working (it's written that spotify will take me 9.99€ in fe...

  • Newbie
  • Hi everyone   Since 2018 I used a discovering discount of spotify in France (1€/month). But I also did all the formular to get the student discount after this one. But now, the disocunt is not...
  • kejt_
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Issue with my playlists

My Question or Issue I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it still doesn't work. Please help me as fast as you can.PS: I apologize for my...

  • Newbie
  •   My Question or Issue    I've got problem with my playlists. I can't see them and noone else can do this. It's like invisible playlist. I switched-off 'undercover' option but it st...
  • PMorgan
  • Roadie
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Reset my password but the email linked to account is inaccessable

I can not log into my premium account because I have forgotten my password. The email address I have linked to my account is my old work email address (which i dont have access to anymore). So when I go to reset my password, the link goes to my old e...

  • Visitor
  •  I can not log into my premium account because I have forgotten my password. The email address I have linked to my account is my old work email address (which i dont have access to anymore). So ...
  • PMorgan
  • Roadie
  • 708 Views
  • 2 replies
  • 0 likes
  • 708 Views
  • 2 replies
  • 0 likes

Solved!! You can only use spotify abroad 14 days

Hi,Im trying to log in on my spotify account and i cant. I have been reading and the solution its changing the country. Its important to said that i just get back from Usa 14 days ago and when i was there i change the country for Usa. But, how am i a...

  • Newbie
  • Hi, Im trying to log in on my spotify account and i cant. I have been reading and the solution its changing the country. Its important to said that i just get back from Usa 14 days ago and when i wa...
  • ljdi-_nf6jb38
  • Newbie
  • 492950 Views
  • 27 replies
  • 21 likes
  • Account
    Free
    Login
  • 492950 Views
  • 27 replies
  • 21 likes

Solved!! Song not available in your country?

Hi, I recently noticed that a song I used to have in a playlist now like to something entirely different. It was supposed to be Gary Jules - Mad World (from the movie Donnie Darko). When I try to search for it I only get covers/tributes as a result. ...

  • Newbie
  • Hi, I recently noticed that a song I used to have in a playlist now like to something entirely different. It was supposed to be Gary Jules - Mad World (from the movie Donnie Darko). When I try to sea...
  • Hadashi
  • Newbie
  • 99660 Views
  • 19 replies
  • 4 likes
  • 99660 Views
  • 19 replies
  • 4 likes

Closing FB

Hello, I created my spotify account via facebook. But now im not using my facebook and closed it. After that my spotify name turned into numbers and now cant change my mail too. Is it possible to change that informations - name and mail- ? Thanks Hav...

  • Visitor
  • Hello,   I created my spotify account via facebook. But now im not using my facebook and closed it. After that my spotify name turned into numbers and now cant change my mail too. Is it possib...
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

change country

i everybody I’m french but I live in Thailand now so my account is located in Thailand and when I want to change for put in France I can’t. The only choice I have is Thailand, so when I try to pay for my premium account I can’t because the country an...

  • Newbie
  •    i everybody I’m french but I live in Thailand now so my account is located in Thailand and when I want to change for put in France I can’t. The only choice I have is Thailand, so when I...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! I'm charged for premium even though i didnt get it

I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned that i was charged for it PlanPremiumCountry TurkeyOp...

  • Casual Listener
  • I decided to get a student discount premium but i wasnt able to finish the process because i had to update my documents to prove that im a student so i closed spotify app mid process but i learned th...
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play/link to last fm web player

Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player on last fm it comes up with an error: "We couldn't f...

  • Newbie
  • Unable to play through last fm web player using spotify as source. Accounts are linked and the desktop version scrobbles to last fm webpage, but when i attempt to play a song through the web player o...
  • JulianA_Bogota
  • Roadie
  • 1395 Views
  • 1 replies
  • 4 likes
  • Premium
  • 1395 Views
  • 1 replies
  • 4 likes

How can I block some language songs from my weekly discover?

Please anyone can tell me how to block Korea song from my weekly discover?Or how can I choose what language song for me in weekly discover?That's very annoying, Please don't give me Korea anymore......

  • Casual Listener
  • Please anyone can tell me how to block Korea song from my weekly discover? Or how can I choose what language song for me in weekly discover? That's very annoying, Please don't give me Korea an...
  • PMorgan
  • Roadie
  • 3423 Views
  • 3 replies
  • 7 likes
  • 3423 Views
  • 3 replies
  • 7 likes

Solved!! Can't change email?

I signed up for Spotify a while ago, and currently do not have Premium. I tried to update my email address in "edit profile" but every time I hit save I get a red box pop up saying "Sorry, wrong password", even though I didn't touch the "confirm pass...

  • Casual Listener
  • I signed up for Spotify a while ago, and currently do not have Premium. I tried to update my email address in "edit profile" but every time I hit save I get a red box pop up saying "Sorry, wrong pass...
  • Dbarich
  • Newbie
  • 17877 Views
  • 44 replies
  • 3 likes
  • Account
    Other
    Security
  • 17877 Views
  • 44 replies
  • 3 likes

Lost block feature after Premium upgrade

I've been using Spotify on Android for a couple of months and recently became a paid member of a family account.While I had a free account I could block a song or an artist. While playing a song, at the left of the play/pause button I had a "heart" t...

  • Casual Listener
  • I've been using Spotify on Android for a couple of months and recently became a paid member of a family account. While I had a free account I could block a song or an artist. While playing a song,...
  • y74h44h4n
  • Casual Listener
  • 586 Views
  • 2 replies
  • 0 likes
  • Free
    Other
    Premium
  • 586 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant login to account

I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to send the email to an email address that I don't have...

  • Casual Listener
  • I made this account to ask this question but I need to cancel or change the password to my primary account because I'm paying premium but I cant login. I tried changing the password but it wants to s...
  • Chris
  • Spotify
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can’t follow friends

Spotify Username *Removed username* Plan Free Country USA Device Iphone 8+ Operating System IOS 11 My Question or Issue Whenever someone sends me a link to their Spotify to follow Spotify comes up with the message “Spotify cant open this type of link...

  • Newbie
  • Spotify Username *Removed username* Plan Free Country  USA Device Iphone 8+ Operating System IOS 11   My Question or Issue   Whenever someone sends me a li...
  • Chris
  • Spotify
  • 1688 Views
  • 3 replies
  • 1 likes
  • Account
    Free
  • 1688 Views
  • 3 replies
  • 1 likes

Reset password not working

I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premium with my personal email? Is there a possibility to merge a...

  • Visitor
  •   I had one Premium account with a work email that doesn't exist anymore. I don't remember the password and can't recover it. How can I cancel that account so that I can subscribe to the premiu...
  • hughbetcha86
  • Gig Goer
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Offline when im not

My spotify is not letting me search, saying im offline i have turned the offline off and on again (several times), logged off and on, hard closed the app and reopened it...nothing is working

  • Casual Listener
  • My spotify is not letting me search, saying im offline  i have turned the offline off and on again  (several times), logged off and on, hard closed the app and reopened it...nothing is work...
  • f_ywnzlk-73sc
  • Casual Listener
  • 422 Views
  • 4 replies
  • 0 likes
  • 422 Views
  • 4 replies
  • 0 likes

Superuser Contribution New format update May 2018:

PlanFreeCountry USA My Question or IssueFeedback for Spotify developers. The new mobile format update is absolute rubbish. The first comment and annoying thing I find is that there’s nowhere to see your followers and those you follow. This is a huge ...

  • Newbie
  • Plan Free Country  USA   My Question or Issue Feedback for Spotify developers. The new mobile format update is absolute rubbish. The first comment and annoying thing I find is that th...
  • Julian
  • Moderator
  • 729 Views
  • 1 replies
  • 4 likes
  • 729 Views
  • 1 replies
  • 4 likes