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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80329 Views

9 replies

2 likes

Account
Login
  • 80329 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653587 Views

13 replies

4 likes

Account
  • 653587 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733977 Views

18 replies

29 likes

  • 733977 Views
  • 18 replies
  • 29 likes

Superuser Contribution Help me a solution :D

Hello,I get a lot of **bleep** emails.I'm really disagreeable.How can I prevent this?Please give me a solution Thanks!Quda

Newbie

Hello, I get a lot of **bleep** emails. I'm really disagreeable. How can I prevent this? Please give me a solution 🙂 Thanks! Quda      

Katerina

Spotify Legend

838 Views

1 replies

0 likes

  • 838 Views
  • 1 replies
  • 0 likes

Moyen de paiement

PlanPremiumCountrySwitzerlandDeviceMacbook Pro late 2018Operating SystemiOS 11 My Question or IssueBonjour,Je n'arrive pas à payer mon abonnement Premium avec les cartes de crédit.J'ai essayé avec plusieurs cartes de crédit Mastercard et Visa et j'ai...

Casual Listener

Plan Premium Country Switzerland Device Macbook Pro late 2018 Operating System iOS 11   My Question or Issue Bonjour, Je n'arrive pas à payer mon abonnement Premium avec les cartes de...

Jose_M

Spotify Star

516 Views

3 replies

1 likes

Account
  • 516 Views
  • 3 replies
  • 1 likes

Disgusting lack of security

I don't really care for your lousy answers as to how I can stop people from hacking my account, because they do not work.I just want to warn everyone NEVER to login into Spotify Connect, because you will have your account hacked.Everytime I've used t...

Casual Listener

I don't really care for your lousy answers as to how I can stop people from hacking my account, because they do not work. I just want to warn everyone NEVER to login into Spotify Connect, because yo...

Sebasty

Community Legend

364 Views

1 replies

0 likes

Security
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged

My Question or Issue So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I changed my phone plan so now I am paying spotify for premium and my plan has hal...

Newbie

    My Question or Issue  So i have spotify premium with my phone plan for the last 3 years.. all of a sudden for the last 5 months spotify has been charging me as well. So I change...

Daisy

Spotify Legend

302 Views

1 replies

0 likes

Account
  • 302 Views
  • 1 replies
  • 0 likes

Couldn't Change Country

Hi All,I've used free account and I've moved abroad. I've tried to use my account but it gives error code 17 which is probably related with my location. I've tried to change my country but it haven't gaven orthers options. Thanks in advance. Free acc...

Casual Listener

Hi All, I've used free account and I've moved abroad. I've tried to use my account but it gives error code 17 which is probably related with my location. I've tried to change my country but it haven...

eabanoz

Casual Listener

818 Views

7 replies

0 likes

Account
Free
Login
Subscription
  • 818 Views
  • 7 replies
  • 0 likes

Solved!! Applying for student discount continuously leads to student verification page

PlanFreeCountry CanadaDeviceMacbook Pro late 2011Operating SystemMacOS Sierra 10.12.6 My Question or IssueI have continously tried to activate my student offer for premium with the three months with the price of $0.99, but choosing this continously l...

Casual Listener

Plan Free Country  Canada Device Macbook Pro late 2011 Operating System MacOS Sierra 10.12.6   My Question or Issue I have continously tried to activate my student offer for premi...

MrAlexG

Composer

662 Views

4 replies

0 likes

Premium
  • 662 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How to upload the Zipped data that I requested from Spotify?

PlanPremium Hello, I recently requested a download of all of my account data at https://www.spotify.com/nl/account/privacy/ . I now recieved the zipped data, but how do I upload the file to this, or any other Spotify Account? Thanks,Maty

Casual Listener

Plan Premium   Hello, I recently requested a download of all of my account data at https://www.spotify.com/nl/account/privacy/ .     I now recieved the zipped data, but ...

Peter

Spotify Legend

7589 Views

5 replies

0 likes

Account
  • 7589 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't search my Spotify account

Hi there,I have set up a Spotify account, so that playlists can be pulled through to a website. This is all working okay, however I can't find the account when searching for it through Spotify. I've tried searching the public name, as well as the use...

Casual Listener

Hi there, I have set up a Spotify account, so that playlists can be pulled through to a website. This is all working okay, however I can't find the account when searching for it through Spotify....

Guido

Spotify Legend

736 Views

3 replies

1 likes

Account
  • 736 Views
  • 3 replies
  • 1 likes

Question about artists,

Hello people of Spotify, Well I am artist and I would love to know how spotify actually works,I actually struggled finding about uploading my songs, signing as artist and even finding my user name link to share with people after I will figure out how...

Newbie

Hello people of Spotify,   Well I am artist and I would love to know how spotify actually works, I actually struggled finding about uploading my songs, signing as artist and even finding my u...

keepbouncing

Composer

356 Views

2 replies

0 likes

Account
  • 356 Views
  • 2 replies
  • 0 likes

Wrong subscription

My Question or Issue Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.

Newbie

My Question or Issue   Today I renewed my university plan, but I was charged by the family plan, I would like to cancel this plan and renew the university.

Noah

Spotify Star

266 Views

1 replies

0 likes

Account
Subscription
  • 266 Views
  • 1 replies
  • 0 likes

My spotify unlimited account is playing adverts

PlanunlimitedCountry UKDeviceDesktop - google chrome web playerOperating Systemwindows My Question or Issue how do i make it stop?

Casual Listener

Plan unlimited Country  UK Device Desktop - google chrome web player Operating System windows   My Question or Issue  how do i make it stop?

0-7mwjvcdn_ej

Casual Listener

1661 Views

9 replies

1 likes

Account
Other
Subscription
  • 1661 Views
  • 9 replies
  • 1 likes

Solved!! two account but can't remeber one

PlanPremiumCountry BelgiumDeviceXiaomi note 5Operating SystemWindows 10 My Question or Issue Just before my mobile broke, i've made an abonnement to spotify. I completly forgot it (and i think i did it only with my facebook account) and now i have a ...

Casual Listener

Plan Premium Country  Belgium Device Xiaomi note 5 Operating System Windows 10   My Question or Issue  Just before my mobile broke, i've made an abonnement to spotify. I comp...

MauriceMV

Spotify Star

739 Views

3 replies

0 likes

Account
  • 739 Views
  • 3 replies
  • 0 likes

Spotify Acting Strange - Playing Random Songs / Playlists

PlanPremiumCountryUK DeviceP20 Pro - HP LaptopOperating SystemEMUI 8.1 - Windows 10 Hey,Apologies if this is not in correct location, past two or so weeks my spotify has been acting strange, i use it on my phone when out and about and via the Spotify...

Newbie

Plan Premium Country UK   Device P20 Pro - HP Laptop Operating System EMUI 8.1 - Windows 10   Hey, Apologies if this is not in correct location, past two or so weeks my spoti...

Noah

Spotify Star

5831 Views

1 replies

5 likes

Account
Other
Subscription
  • 5831 Views
  • 1 replies
  • 5 likes

Date of royalties

Hello, I would like to know what the royalty pay day depends on.Why are the dates always different?I use distrokid

Casual Listener

Hello, I would like to know what the royalty pay day depends on. Why are the dates always different? I use distrokid

Jose_M

Spotify Star

1307 Views

3 replies

1 likes

Account
  • 1307 Views
  • 3 replies
  • 1 likes

Superuser Contribution Re: Songs are disappearing out of my playlist

No there is no unusual activity, i already changed my password to be sure about that.

Casual Listener

No there is no unusual activity, i already changed my password to be sure about that.

Guido

Spotify Legend

1046 Views

3 replies

0 likes

  • 1046 Views
  • 3 replies
  • 0 likes

Solved!! Daily Mix and Release Radar not available after 6 days of usage

PlanPremium CountrySwitzerland DeviceiPhone 7 Operating SystemiOS 12 My Question or IssueI re-created my account (= deleted it and created it from scratch) 6 days ago. Despite I'm already following around 100 artists and also imported my playlists fr...

Visitor

Plan Premium   Country Switzerland   Device iPhone 7   Operating System iOS 12   My Question or Issue I re-created my account (= deleted it and created it from scratc...

sebasbuve

Newbie

1524 Views

2 replies

0 likes

Account
  • 1524 Views
  • 2 replies
  • 0 likes

My Spotify Username has changed than what I signed up as

Country: USI just signed up with my email after deleting some accounts because I have realized that the name i use to sign in has changed to fu1c60ymopiaezby0r4fds7pi but I signed up as Leggomyego and I don't want to keep on logging in with my email....

Visitor

 Country: US I just signed up with my email after deleting some accounts because I have realized that the name i use to sign in has changed to fu1c60ymopiaezby0r4fds7pi but I signed up as Leggo...

user-removed

Not applicable

363 Views

1 replies

0 likes

Account
Free
Login
Other
  • 363 Views
  • 1 replies
  • 0 likes

password reset not working.

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows My Question or IssueA week ago I noticed I was logged out of my spotify account, so I tried logging back in with the 99,9% sure right login credentials but I couldn't get in. I thought no ...

Newbie

Plan Free Country The Netherlands Device PC Operating System Windows   My Question or Issue A week ago I noticed I was logged out of my spotify account, so I tried logging back in with...

keepbouncing

Composer

796 Views

2 replies

0 likes

Account
Login
  • 796 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have really bad quality even though I have premium and use max quality.

Spoiler (Highlight to read) The headphones are not the problem, I tried them on a different audio source, they are fine. According to this link https://community.spotify.com/t5/Android/Bad-quality-of-the-sound/td-p/1545312/page/2 an admin could solve...

Casual Listener

  The headphones are not the problem, I tried them on a different audio source, they are fine. According to this link https://community.spotify.com/t5/Android/Bad-quality-of-the-sound/td-p...

Guido

Spotify Legend

1104 Views

3 replies

0 likes

Account
  • 1104 Views
  • 3 replies
  • 0 likes

chrome music player messing up my playlists

PlanFree/PremiumCountry Deviceipad, iphoneOperating Systemiosloged in over facebookpremium account My Question or Issue everytime i open up spotify i get the notification, that someone plays music over the „chrome web browser“. i dont use chrome, jus...

Casual Listener

Plan Free/Premium Country   Device ipad, iphone Operating System ios loged in over facebook premium account     My Question or Issue   everytime i open up spotify i ...

lalipuna

Casual Listener

458 Views

2 replies

0 likes

Account
Premium
Security
  • 458 Views
  • 2 replies
  • 0 likes