Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Superuser Contribution [Windows Phone] Spotify Connect

PlanPremiumCountryCanada Device(iPhone 6Operating System(iOS 10 My Question or Issue Hi, I'm writing to tell you that one member in my family plan tried to connect themselves in their Spotify, but all she keeps receiving is that they can't identify t...

Casual Listener

Plan Premium Country Canada  Device (iPhone 6 Operating System (iOS 10   My Question or Issue  Hi,   I'm writing to tell you that one member in my family plan tried...

Guido

Spotify Legend

2344 Views

3 replies

0 likes

Premium
  • 2344 Views
  • 3 replies
  • 0 likes

Solved!! One direction’s song

PlanPremiumCountryUSA DeviceiPhone6s Operating Systemios12 My Question or IssueHi, guys!As you see screenshot, I can’t play some one direction’s songs. What happned? Please solve it. Thank you.

Casual Listener

    Plan Premium Country USA   Device iPhone6s   Operating System ios12     My Question or Issue Hi, guys! As you see screenshot, I can’t play some one d...

maya423

Casual Listener

2276 Views

3 replies

0 likes

Account
Premium
  • 2276 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to enable "Show my current Top Artists" & problem with privacy of playlists

PlanPremiumDeviceiPhone 4S, Samsung Galaxy, Macbook ProOperating SystemiOS 9, Android, Windows 10, MacOS My Question or Issue1. Unable to enable (Settings>Social>) "Show my current Top Artists"automatically turns off after restart"Publish my activity...

Visitor

Plan Premium Device iPhone 4S, Samsung Galaxy, Macbook Pro Operating System iOS 9, Android, Windows 10, MacOS   My Question or Issue 1. Unable to enable (Settings>Social>...

Guido

Spotify Legend

1401 Views

3 replies

1 likes

Account
  • 1401 Views
  • 3 replies
  • 1 likes

Accidentally deleted Facebook Spotify account

PlanFreeCountryUnited States DeviceDesktopOperating SystemWindows 10 My Question or Issue So I had a Spotify account that was created through my Facebook in 2015, I made the decision to try and create a new account through my g-mail so I can log in d...

Newbie

Plan Free Country United States   Device Desktop Operating System Windows 10   My Question or Issue  So I had a Spotify account that was created through my Facebook in 2015,...

Bittencourt

Spotify Star

313 Views

1 replies

1 likes

Account
  • 313 Views
  • 1 replies
  • 1 likes

Doesn't work on new phone

Plan PremiumCountry My Question or Issue So I have just installed the spotify app on my new phone. However, it is now saying I have a free account when I have premium??Also, I have lost all my music?

Newbie

Plan Premium Country       My Question or Issue  So I have just installed the spotify app on my new phone.  However, it is now saying I have a free account when I...

Jose_M

Spotify Star

296 Views

1 replies

1 likes

Account
  • 296 Views
  • 1 replies
  • 1 likes

Superuser Contribution Xbox one troubleshooting

hi...i have been trying to log onto my spotify account on my xbox one but its just stuck on the loading screen i have tried everything... i even tried it by creating another microsoft account and it worked but it insnt working on my main account due ...

Newbie

hi...i have been trying to log onto my spotify account on my xbox one but its just stuck on the loading screen i have tried everything... i even tried it by creating another microsoft account and it ...

Peter

Spotify Legend

1387 Views

2 replies

0 likes

Account
Free
Login
  • 1387 Views
  • 2 replies
  • 0 likes

Spotify Premium for Family, disconnect from Facebook

PlanPremiumCountryUnited States Device(Google Pixel 3, Google Home Mini, Windows 10 PCs)Operating System(Android Oreo, Windows 10) My Question or IssueI am the owner of a Spotify Premium for Family plan. I had created my account using my Facebook acc...

Casual Listener

Plan Premium Country United States   Device (Google Pixel 3, Google Home Mini, Windows 10 PCs) Operating System (Android Oreo, Windows 10)   My Question or Issue I am the ow...

ArturCieszyński

Gig Goer

600 Views

1 replies

1 likes

Account
Login
Premium
Subscription
  • 600 Views
  • 1 replies
  • 1 likes

Solved!! Drop child from family account so they can create student account?

Plan My Question or Issue My daughter is on our family account. She is now in college and would like to switch to a student account in order to access the Hulu offer. She has switched her email in Spotify to her new college email address. Do I simply...

Casual Listener

Plan   My Question or Issue  My daughter is on our family account. She is now in college and would like to switch to a student account in order to access the Hulu offer. She has switched...

Jose_M

Spotify Star

1143 Views

3 replies

1 likes

Account
  • 1143 Views
  • 3 replies
  • 1 likes

Publicités avec un compte spotify unlimited

PlanUnlimitedCountry FranceDevicePcOperating System Windows 10 My Question or Issue Bonjour, J'ai un compte "spotify unlimited" et pourtant, depuis quelques jours, j'ai de la publicité. Pourquoi? Merci de vos réponses!

Newbie

Plan Unlimited Country  France Device Pc Operating System  Windows 10   My Question or Issue  Bonjour,  J'ai un compte "spotify unlimited" et pourtant, depuis quel...

Billy-J

Spotify Star

346 Views

1 replies

0 likes

Unlimited
  • 346 Views
  • 1 replies
  • 0 likes

Change Email Adress

PlanPremiumCountry CZECH Republic My Question or IssueHow can I change my email adress on spotify premium account if I singet up with facebook (I have changet email adress on faceebok, but I have still old email adress on spotify. It is over 24H afte...

Visitor

Plan Premium Country  CZECH Republic   My Question or Issue How can I change my email adress on spotify premium account if I singet up with facebook (I have changet email adress on fa...

Jose_M

Spotify Star

385 Views

1 replies

1 likes

Account
Premium
  • 385 Views
  • 1 replies
  • 1 likes

Solved!! Change account and transfer playlist?

Hello.I have Premium account for a while now. I login via Facebook. For some reason, Facebook added here my very old email and i dont have access to it or I cant even change email.(So i made new account (this one) to be able ask question, because i c...

Visitor

Hello. I have Premium account for a while now. I login via Facebook. For some reason, Facebook added here my very old email and i dont have access to it or I cant even change email. (So i made new ...

ChrisPeris

Casual Listener

8862 Views

4 replies

1 likes

Account
Other
Premium
Subscription
  • 8862 Views
  • 4 replies
  • 1 likes

Solved!! Language

My Question or Issue My account (Premium Family plan; Country Hong Kong; Windows 7) settings are for English but my invitations to family members to join family subscription are sent in Chinese characters and unreadable

Newbie

        My Question or Issue  My account (Premium Family plan; Country Hong Kong; Windows 7) settings are for English but my invitations to family members to join family...

Maxim

Spotify Star

392 Views

1 replies

0 likes

Account
  • 392 Views
  • 1 replies
  • 0 likes

How to access featured artist page?

Hi All, I am Jalan NX and I have an active spotify for artists account.I have published a song featuring "Sara Legaspi". Links: https://open.spotify.com/artist/3dnpMiFtWmNB8SrvnbHn05https://open.spotify.com/artist/4PkJIKvzwpUlCo727nYA8r Now, I can ch...

Newbie

Hi All,   I am Jalan NX and I have an active spotify for artists account. I have published a song featuring "Sara Legaspi".   Links: https://open.spotify.com/artist/3dnpMiFtWmNB8S...

Loxer

Community Legend

374 Views

1 replies

0 likes

Account
  • 374 Views
  • 1 replies
  • 0 likes

Shows facebook activity even though I removed facebook.

Hi, spotify shows me friends activity even though I removed spotify from my facebook account. How is this possible?How do I make it stop, that I dont show my activitiy to my friends and that they do not see my activity anymore? Thank you!

Casual Listener

Hi,  spotify shows me friends activity even though I removed spotify from my facebook account.  How is this possible? How do I make it stop, that I dont show my activitiy to my...

Bittencourt

Spotify Star

1504 Views

3 replies

0 likes

Account
  • 1504 Views
  • 3 replies
  • 0 likes

Solved!! Disconnecting Facebook Woes

PlanFree/PremiumCountry UK DeviceAll My Question or Issue Hi, I clicked the option in settings to disconnect my facebook account which led to me not being able to log in. I've reset my password and logged in but I no longer have premium, it's like I ...

Visitor

Plan Free/Premium Country  UK   Device All   My Question or Issue   Hi,   I clicked the option in settings to disconnect my facebook account which led to me not b...

Jose_M

Spotify Star

2687 Views

6 replies

2 likes

Account
  • 2687 Views
  • 6 replies
  • 2 likes

I do not remember my spotify account adress

Hello, I have spotify for family, but i can not add members because I do not remember what adress I entered when i create my spotify account... Can I somehow to see the adress of my account?

Newbie

  Hello,   I have spotify for family, but i can not add members because I do not remember what adress I entered when i create my spotify account... Can I somehow to see the adress of my ...

Loxer

Community Legend

501 Views

1 replies

0 likes

Account
  • 501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family Spotify account hacked

Somebody plays songs on my Spotify on device I don’t know. I think somebody gain my Facebook login due to leak in previous days and now use my Spotify account. I get I have to make another account. But tell me how to copy my playlists from the old on...

Newbie

Somebody plays songs on my Spotify on device I don’t know. I think somebody gain my Facebook login due to leak in previous days and now use my Spotify account. I get I have to make another account. B...

Peter

Spotify Legend

1163 Views

2 replies

0 likes

Premium
Security
  • 1163 Views
  • 2 replies
  • 0 likes

Solved!! Desktop app logs me into a closed account

PlanFreeCountryUnited StatesDeviceDell Inspiron (laptop)Operating SystemWindows 10 My Question or Issue Hi. I installed Spotify's desktop app and I keep running across a puzzling and irritating issue. Recently, I created a new Spotify account because...

Casual Listener

Plan Free Country United States Device Dell Inspiron (laptop) Operating System Windows 10   My Question or Issue  Hi. I installed Spotify's desktop app and I keep running across a...

Jose_M

Spotify Star

706 Views

3 replies

1 likes

Account
  • 706 Views
  • 3 replies
  • 1 likes

Superuser Contribution Disconnecting from facebook

Every day more and more people want to delete their facebook account, but it's not easy to turn your facebook-created account to a Spotify created account. As a premium subscriber on a family plan I would have to:a) Cancel my subscriptionb) Delete my...

Casual Listener

  Every day more and more people want to delete their facebook account, but it's not easy to turn your facebook-created account to a Spotify created account.   As a premium subscriber on...

Guido

Spotify Legend

977 Views

3 replies

0 likes

Account
  • 977 Views
  • 3 replies
  • 0 likes

Superuser Contribution Changing email and password

PlanPremiumCountry NorwayDevice(Lenovo laptop)Operating System(Windows 10,etc.) My Question or Issue So I recently shut down my newest spotify account which used my current email. The spotify account that I use on a daily basis is connected to an ema...

Casual Listener

Plan Premium Country  Norway Device (Lenovo laptop) Operating System (Windows 10,etc.)   My Question or Issue  So I recently shut down my newest spotify account which used my...

Guido

Spotify Legend

432 Views

2 replies

0 likes

Account
Login
Security
  • 432 Views
  • 2 replies
  • 0 likes