[Windows Phone] Spotify Connect

[Windows Phone] Spotify Connect






(iPhone 6

Operating System

(iOS 10


My Question or Issue

 Hi,   I'm writing to tell you that one member in my family plan tried to connect themselves in their Spotify, but all she keeps receiving is that they can't identify their address even tho it was the correct one, and they kicked her out of my family plan. Can I have any help please?     


thank you


3 Replies

Try uninstalling the app and reinstalling it 

she tried it didn't work all they keep saying is that her address is incorrect even though she wrote it good 

Hey @Ouzzy.


Thanks for getting back to us.


All users in a Premium for Family subscription should live on the same address. If this is not the case, the user won't be able to join your plan. You can read more about this here.


Hope this clarifies some things. Let us know if you have further questions!


Have a nice day.


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