[Windows Phone] Spotify Connect

[Ouzzy]

Plan

Premium

Country

Canada 

Device

(iPhone 6

Operating System

(iOS 10

My Question or Issue

 Hi,   I'm writing to tell you that one member in my family plan tried to connect themselves in their Spotify, but all she keeps receiving is that they can't identify their address even tho it was the correct one, and they kicked her out of my family plan. Can I have any help please?     

thank you

Ouzzy

[user-removed]

Try uninstalling the app and reinstalling it 

[Ouzzy]

she tried it didn't work all they keep saying is that her address is incorrect even though she wrote it good 

[Guido]

Hey @Ouzzy.

Thanks for getting back to us.

All users in a Premium for Family subscription should live on the same address. If this is not the case, the user won't be able to join your plan. You can read more about this here.

Hope this clarifies some things. Let us know if you have further questions!

Have a nice day.