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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395997 Views
  • 943 replies
  • 107 likes
  • Account
  • 395997 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170384 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170384 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98813 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98813 Views
  • 68 replies
  • 10 likes

Need to change profile name asap

  My Question or Issue How do I change my profile name?

  • Visitor
  •     My Question or Issue  How do I change my profile name?
  • denlm
  • Music Fan
  • 558 Views
  • 2 replies
  • 0 likes
  • 558 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant search for my own Playlists

All of the sudden my Playlists dont show up in the search when I'm trying to locate a specific playlist. I know it's my account because it happens on any device I log in on. I cant find any setting that would do this. Can someone please help me?PlanP...

  • Regular
  • All of the sudden my Playlists dont show up in the search when I'm trying to locate a specific playlist. I know it's my account because it happens on any device I log in on. I cant find any setting t...
  • denlm
  • Music Fan
  • 1366 Views
  • 6 replies
  • 0 likes
  • Account
    Other
    Security
  • 1366 Views
  • 6 replies
  • 0 likes

Changing username for Security reasons

PlanPremiumCountry BelgiumDeviceHuawei p9 Lite + ASUS LaptopOperating SystemWindows 10 + Android NougatMy Question or Issue Im a 1k youtuber and while im streaming peaple start asking for the music in the background so ive put my spotify playlist in ...

  • Newbie
  • Plan Premium Country  Belgium Device Huawei p9 Lite + ASUS Laptop Operating System Windows 10 + Android Nougat My Question or Issue  Im a 1k youtuber and while im streaming peaple ...
  • denlm
  • Music Fan
  • 468 Views
  • 2 replies
  • 0 likes
  • Login
    Other
    Premium
    Security
  • 468 Views
  • 2 replies
  • 0 likes

Englands lucky song

How do I stop pop ups on my premium account please ? It keeps popping up asking me to play England lucky songs for the football world cup and no matter what I do I cant stop it happening. I dismiss the message or play (the only 2 options) and it keep...

  • Newbie
  • How do I stop pop ups on my premium account please ? It keeps popping up asking me to play England lucky songs for the football world cup and no matter what I do I cant stop it happening. I dismiss t...
  • Galinha
  • Newbie
  • 577 Views
  • 3 replies
  • 2 likes
  • Account
    Subscription
  • 577 Views
  • 3 replies
  • 2 likes

Friend Feed completely broken

PlanPremiumCountry USADeviceLaptopOperating SystemWindows 10 My Question or Issue For many weeks now, Spotify friend feed has been completely broken. The issues are not even specific, they seem to be completely random. Most of the time, the music I a...

  • Casual Listener
  • Plan Premium Country  USA Device Laptop Operating System Windows 10  My Question or Issue   For many weeks now, Spotify friend feed has been completely broken. The issues are...
  • RobNO97
  • Music Fan
  • 1958 Views
  • 2 replies
  • 6 likes
  • Account
    Premium
  • 1958 Views
  • 2 replies
  • 6 likes

Superuser Contribution Recently Played albums that are not what I listen to, continues to happen everyday

Greetings,I have encountered a bizarre problem using Spotify on Android and PC, but the problem probably is not because of what I use.To begin properly I'll specify what I have. I am using the Spotify Family plan, My phone is a Motorola G5S Plus, my ...

  • Newbie
  • Greetings, I have encountered a bizarre problem using Spotify on Android and PC, but the problem probably is not because of what I use. To begin properly I'll specify what I have. I am using the Sp...
  • Alfredo
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ecoute haut qualité sur android

PlanPremiumCountry BelgiqueDeviceXperia Z2Operating SystemAndroid My Question or IssueBonjour, j'ai un abonnement Spotify premium de 3 mois à 0,99EUR. Sur mon ordinateur, pas de problème ! Par contre, avec le même compte, sur mon android, je ne peux ...

  • Newbie
  •   Plan Premium Country  Belgique Device Xperia Z2 Operating System Android   My Question or Issue Bonjour,  j'ai un abonnement Spotify premium de 3 mois à 0,99EUR.&n...
  • Alfredo
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed and payed for Premium, but still not get the benefits of Premium

PlanPremiumCountry NetherlandsDevice PCOperating System Windows 10 I have payed for Spotify PREMIUM (please see attachment), but cant't manage to enjoy the benefits of it. Still get the annoying ad's of Spotify FREE.I tried everything like logging ou...

  • Newbie
  • Plan Premium Country Netherlands Device PC Operating System Windows 10   I have payed for Spotify PREMIUM (please see attachment), but cant't manage to enjoy the benefits of it. ...
  • Alfredo
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution My User Name No Longer Shows Up in Search Results

PlanPremiumCountryUSA My Question or IssueI recently disabled my Facebook for a brief time. My Spotify still worked, however, no one can find my profile nor my Playlists in a search. After the period was over I wanted to hide from, I enabled my Faceb...

  • Regular
  • ...Still, my profile name or Playlists no longer show up in any searches in Spotify. It’s like my public record has been wiped! Please help. I have friends who are trying to find me after I persuade t...
  • Joenica23
  • Newbie
  • 1135 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1135 Views
  • 4 replies
  • 0 likes

Account issue

My Question or Issue HiI payed student premium on Spotify and SheerID confirmed my account and i dont have premium now pls help me. This my payment message With TurkishSayin ATES,5721ile biten kartinizla 14.06.2018 saat 22:59 de,Spotify P0657D8A5F is...

  • Newbie
  • My Question or Issue   Hi I payed student premium on Spotify and SheerID confirmed my account and i dont have premium now pls help me.   This my payment message With Turkish Sayin...
  • Loxer
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Account
  • 336 Views
  • 1 replies
  • 0 likes

Downloaded Music

Here’s one for you Spotify, so I have premium and I downloaded my music library to my phone, it worked completely fine when my phone was in airplane mode on my flight over to where I’m on vacation, my phone is still in airplane mode but all of a sudd...

  • Newbie
  • Here’s one for you Spotify, so I have premium and I downloaded my music library to my phone, it worked completely fine when my phone was in airplane mode on my flight over to where I’m on vacation, m...
  • Loxer
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change email address (Account log in through Facebook)

I log into my Spotify account through Facebook. I have changed my Facebook's email address long time ago (2 years+) and old email address is deleted. However, my Spotify account still showing old email address. I tried to edit in Spotify, but it is n...

  • Casual Listener
  • I log into my Spotify account through Facebook.  I have changed my Facebook's email address long time ago (2 years+) and old email address is deleted. However, my Spotify account still showing ...
  • Bob0424
  • Newbie
  • 1079 Views
  • 4 replies
  • 1 likes
  • Account
  • 1079 Views
  • 4 replies
  • 1 likes

Help! Version 8.4.53

My spotify auto updated and now my music library has been reduced horrifically! E.g. I previously had songs saved off 22 different Prince albums (quite the fan here) and now there’s only one album on my spotify of Prince! That’s just one example, I’v...

  • Newbie
  • My spotify auto updated and now my music library has been reduced horrifically! E.g. I previously had songs saved off 22 different Prince albums (quite the fan here) and now there’s only one album on...
  • g2auf-v5r_wok
  • Casual Listener
  • 1126 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 1126 Views
  • 3 replies
  • 0 likes

Account hacked

PlanPremiumCountry UK DeviceiPhone 6 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account has been hacked twice this month seemingly by two different unknown l people, on two different devices.I have not shared my p...

  • Casual Listener
  • Plan Premium Country UK    Device iPhone 6  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue     My account has been hack...
  • AlexMaster
  • Music Fan
  • 1009 Views
  • 7 replies
  • 0 likes
  • 1009 Views
  • 7 replies
  • 0 likes

Solved!! Can't make playlist collaborative

I'm trying to make my playlists collaborative but i don't see the option in the playlist menu even on mobile app or windows, the playlist is allready private so i think that i shouldn't face this issue. please help.

  • Casual Listener
  •   I'm trying to make my playlists collaborative but i don't see the option in the playlist menu even on mobile app or windows, the playlist is allready private so i think that i shouldn't face ...
  • Bittencourt
  • Spotify Star
  • 4001 Views
  • 1 replies
  • 0 likes
  • Other
  • 4001 Views
  • 1 replies
  • 0 likes

playlist becomes public again

PlanPremiumCountryCanada Device(iPhone 8, Macbook Air) My Question or IssueI made a playlist for my boyfriend and I made it private. However, the setting option "make public" keeps going back to "make secret" so I'd assume it automatically becomes pu...

  • Visitor
  • Plan Premium Country Canada  Device (iPhone 8, Macbook Air)   My Question or Issue I made a playlist for my boyfriend and I made it private. However, the setting option "make public...
  • user-removed
  • Not applicable
  • 1337 Views
  • 2 replies
  • 0 likes
  • 1337 Views
  • 2 replies
  • 0 likes

Solved!! sign up issues at Belarus

CountryBelarus Device(iPhone 5S My Question or IssueHello, I have a lady friend based in Minsk city, Belarus and she is trying to sign up to Spotify. But it seems it is not working there. Does anybody know if Spotify is accessible in Belarus ? or not...

  • Casual Listener
  • Country Belarus   Device (iPhone 5S   My Question or Issue Hello,   I have a lady friend based in Minsk city, Belarus and she is trying to sign up to Spotify. But it seems it ...
  • Maxim
  • Spotify Star
  • 4375 Views
  • 3 replies
  • 0 likes
  • 4375 Views
  • 3 replies
  • 0 likes

How can I know my spotify address?

I'm adding a new member of my spotify family (my sister), but it asks fir a verification about the address (same address), is there anyway that I can view my exact address because it keeps on denying the address that I input last year. PlanSpotify Fa...

  • Newbie
  • I'm adding a new member of my spotify family (my sister), but it asks fir a verification about the address (same address), is there anyway that I can view my exact address because it keeps on denying...
  • Maxim
  • Spotify Star
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se borran las canciones descargadas

Hola, todavia no solucionaron el error del borrado de canciones bajadas? Uno cree tener el album listo para escuchar off-line y oh! casualidad, el album se borro.Es un error muy comun que genero muchos topic sobre lo mismo. Por favor revean esto, es ...

  • Casual Listener
  • Hola, todavia no solucionaron el error del borrado de canciones bajadas? Uno cree tener el album listo para escuchar off-line y oh! casualidad, el album se borro. Es un error muy comun que genero mu...
  • -g_ik8hzckwgb
  • Casual Listener
  • 39215 Views
  • 26 replies
  • 31 likes
  • Premium
  • 39215 Views
  • 26 replies
  • 31 likes

How does an invited person fulfill the invitation?

Plan - Premium for familyCountry - DenmarkDevice - MiscOperating System - Misc My Question or Issue - please look at the attached and explain how to enter the invite code...

  • Casual Listener
  • Plan - Premium for family Country - Denmark Device - Misc Operating System - Misc   My Question or Issue - please look at the attached and explain how to enter the ...
  • Bahrt
  • Casual Listener
  • 525 Views
  • 1 replies
  • 0 likes
  • Account
  • 525 Views
  • 1 replies
  • 0 likes