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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80350 Views

9 replies

2 likes

Account
Login
  • 80350 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653676 Views

13 replies

4 likes

Account
  • 653676 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734087 Views

18 replies

29 likes

  • 734087 Views
  • 18 replies
  • 29 likes

Please recover my vanished playlists

Please, I had two playlists named as "Miscelânea" and "Party House" from an old free account named as "fredapc" that I shared with my new account "fredericoapc". Suddenly, they disappeared from my list of playlist. Probably because Spotify erased my ...

Regular

Please, I had two playlists named as "Miscelânea" and "Party House" from an old free account named as "fredapc" that I shared with my new account "fredericoapc". Suddenly, they disappeared from my li...

fredericoapc

Regular

818 Views

7 replies

0 likes

Premium
  • 818 Views
  • 7 replies
  • 0 likes

Superuser Contribution I registered with facebook, but I can not change my email address.

PlanPremiumCountry TurkeyDevice(Sony Xperia Z5 Premium)Operating System(Android)My Question or Issue I do not see my current e-mail address and birth date on facebook. I have old information. And I can not change.

Newbie

Plan Premium Country  Turkey Device (Sony Xperia Z5 Premium) Operating System (Android) My Question or Issue  I do not see my current e-mail address and birth date on facebook. I h...

Alfredo

Roadie

571 Views

3 replies

0 likes

Account
  • 571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in with Facebook

Free/PremiumCountryUSA Device(iPhone7)Operating System(iOS 10.) My Question or IssueI was automatically logged out of spotify on my iPhone and macbook and now im trying to log back in with my facebook, the account i originally had, and it's not letti...

Newbie

  Free/Premium Country USA  Device (iPhone7) Operating System (iOS 10.)   My Question or Issue I was automatically logged out of spotify on my iPhone and macbook and now im t...

MOU5E

Casual Listener

1030 Views

7 replies

0 likes

Login
  • 1030 Views
  • 7 replies
  • 0 likes

Trocar email

Olá,eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu não posso soliciar a senha para usar em outros dispositiv...

Visitor

Olá, eu criei uma conta no spotify atraves do facebook. Acontece que meu email foi suspenso, assim eu troquei o email do facebook para um novo. No spotify continua o email antigo sendo assim eu...

Bittencourt

Spotify Star

4316 Views

1 replies

1 likes

Login
  • 4316 Views
  • 1 replies
  • 1 likes

My other account

My Question or Issue Hi all, I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remember my login name so I used your forgotten-password thing to send the passwor...

Casual Listener

  My Question or Issue   Hi all,   I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remem...

Noah

Spotify Star

698 Views

3 replies

0 likes

Account
Login
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution Followers and following resetted, multiple bugs within account

Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it.My profile pageAs seen, i do not have the option of "following" or "followers" within my profile. And as i was experimenting possible s...

Newbie

Recently, i have noticed that there isn't a followed/following option in my account profile and dug deeper into it. My profile page As seen, i do not have the option of "following" or "followers"...

SergioDavid

Roadie

402 Views

1 replies

0 likes

Account
  • 402 Views
  • 1 replies
  • 0 likes

Premium isn't activating

PlanFree/PremiumCountry HKDeviceHuawei P10 PlusOperating SystemAndroid 7 My Question or Issue The money has been taken from my account but received no email/confirmation. My emailed wasn't verified, have now verified.

Newbie

  Plan Free/Premium Country  HK Device Huawei P10 Plus Operating System Android 7   My Question or Issue  The money has been taken from my account but received no email...

Brunni

Newbie

620 Views

1 replies

0 likes

Account
  • 620 Views
  • 1 replies
  • 0 likes

Error Message: Oh no! We're all mixed up

Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this message about being all mixed up and refresh the pag...

Casual Listener

Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this m...

JuanStClair

Newbie

1561 Views

1 replies

0 likes

Premium
  • 1561 Views
  • 1 replies
  • 0 likes

Superuser Contribution followers randomly disappeared?

PlanPremium CountryAustralia Device(iPhone 7, MacBook Air) Operating System(iOS idk) My Question or Issuehey ladies, so i originally set up 2 spotify accounts (one on my mac and one on my phone) but there were some issues there so spotify helped me m...

Casual Listener

Plan Premium   Country Australia   Device (iPhone 7, MacBook Air)   Operating System (iOS idk)   My Question or Issue hey ladies,  so i originally set up 2 spot...

SergioDavid

Roadie

4552 Views

6 replies

3 likes

Account
Other
  • 4552 Views
  • 6 replies
  • 3 likes

username with numbers

PlanPremiumOperating System(Windows 10) My Question or Issue My username is just numbers and I don't know how to change it. Please help. Also im using premium.

Newbie

Plan Premium Operating System (Windows 10)   My Question or Issue  My username is just numbers and I don't know how to change it. Please help. Also im using premium.

Luke

Spotify Star

346 Views

1 replies

0 likes

Account
Premium
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution No "connect to facebook" or "disconnect from facebook" button.

My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attached to.

Newbie

My settings completely lacks a "disconnect from facebook" or "connect to facebook" button. This problem already existed *before* I suspended the old facebook account that my spotify account was attac...

SergioDavid

Roadie

426 Views

1 replies

0 likes

Account
  • 426 Views
  • 1 replies
  • 0 likes

Log in Loop.

So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop. Now it was working before this and today nothing. I enter my username and password it says...

Newbie

So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop.   Now it was working before this...

Luke

Spotify Star

2912 Views

1 replies

0 likes

Account
Login
  • 2912 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find Friends Problem

PlanPremiumCountry GreeceDeviceLaptopOperating SystemWindows 10 My Question or Issue Hello and thank you in advance. For the last few months when I press the "Find Friends" option on the bottom of the "Friend Activity", I get a "none of your Facebook...

Casual Listener

Plan Premium Country  Greece Device Laptop Operating System Windows 10   My Question or Issue  Hello and thank you in advance. For the last few months when I press the "Find ...

Alfredo

Roadie

675 Views

3 replies

0 likes

Account
  • 675 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't see facebook friend list

My Question or Issue Hello and thank you in advance. For the last few months when I press the "Find Friends" option on the bottom of the "Friend Activity", I get a "none of your Facebook friends are on Spotify" even though I know for sure that a lot ...

Casual Listener

   My Question or Issue   Hello and thank you in advance. For the last few months when I press the "Find Friends" option on the bottom of the "Friend Activity", I get a "none of you...

SergioDavid

Roadie

592 Views

1 replies

0 likes

Account
  • 592 Views
  • 1 replies
  • 0 likes

facebook

I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spotify account to facebook?

Newbie

I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spot...

Noah

Spotify Star

502 Views

1 replies

0 likes

Account
  • 502 Views
  • 1 replies
  • 0 likes

Artist Claim

I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which then doesn't make me able to claim my artist page ...

Newbie

I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which...

Maxim

Spotify Star

584 Views

1 replies

0 likes

Account
Other
  • 584 Views
  • 1 replies
  • 0 likes

Can I use several accounts in a family plan for myself?

PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Premium Country USA   Device (Windows PC and iPhone SE) Operating System Windows 10 and iOS 11.3 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

KeffD

Casual Listener

374 Views

1 replies

0 likes

Account
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Upgrade to prenium

I've been trying to upgrade back to premium fo an hour now, my new card just came in. I've tried multiple diffrent phones, my laptop (I cleared browsing data and history) I keep getting the same error message

Casual Listener

I've been trying to upgrade back to premium fo an hour now, my new card just came in. I've tried multiple diffrent phones, my laptop (I cleared browsing data and history) I keep getting the same erro...

SergioDavid

Roadie

651 Views

1 replies

0 likes

Premium
  • 651 Views
  • 1 replies
  • 0 likes

Superuser Contribution No connection

Plan freeFree/PremiumCountry Device samsung 8 Operating System My Question or Issue im trying to connect my phone to my smart tv-i play a song the app is open on the tv but nothing happens there no list of devices-any help?

Newbie

Plan free Free/Premium Country   Device samsung 8   Operating System     My Question or Issue im trying to connect my phone to my smart tv-i play a song the app is ...

SergioDavid

Roadie

391 Views

1 replies

0 likes

Free
Other
  • 391 Views
  • 1 replies
  • 0 likes

Free trial in another country can’t open in Canada

PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...

Newbie

Plan Free trial from years ago Country  Canada   My Question or Issue hey!  So when Spotify was first available in the USA I happened to be working there and got a free trial. N...

Loxer

Community Legend

683 Views

1 replies

0 likes

Account
Free
Login
  • 683 Views
  • 1 replies
  • 0 likes