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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88593 Views

9 replies

2 likes

Account
Login
  • 88593 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757579 Views

18 replies

29 likes

  • 757579 Views
  • 18 replies
  • 29 likes

Account name changed ?

Plan FreeCountrySpain Operating SystemWindows 10 My Question or IssueI just registered with an email that I had already registered for weeks attached to a Facebook account ...Delete the account weeks ago.I wanted to have an account, without having a ...

Visitor

Plan  Free Country Spain  Operating System Windows 10  My Question or Issue I just registered with an email that I had already registered for weeks attached to a Facebook accoun...

Loxer

Community Legend

425 Views

1 replies

0 likes

Account
Other
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! 'Recently played' feature has stopped working

Plan PremiumCountry UKDevice HP laptopOperating System Windows 10Software version 1.0.84.344.gfc674f6f The 'Recently played' function has stopped working on my desktop software. Can anyone provide a solution?Many thanks.

Gig Goer

Plan Premium Country UK Device HP laptop Operating System Windows 10 Software version 1.0.84.344.gfc674f6f   The 'Recently played' function has stopped working on my desktop soft...

thedude

Gig Goer

798 Views

2 replies

0 likes

Premium
  • 798 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium, getting Drake all over

I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see his face anywhere. I get Spotify is a commercial en...

Regular

I'm paying a premium subscription and gave up on Google Music for Spotify only to find this morning that Drake is all over. I never listened to him/his music, I'm not interested, I don't want to see ...

txixco

Newbie

5815 Views

30 replies

79 likes

Account
Premium
Subscription
  • 5815 Views
  • 30 replies
  • 79 likes

Superuser Contribution Complaint, unsubscribing.

Of course spotify doesn't have a dedicated section for complaints. I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads. First it was an ad for 3 Girls, 1 Keith with Amy Schumer. A come...

Casual Listener

 Of course spotify doesn't have a dedicated section for complaints.   I have been a subscribed member on and off for the past 3 years, but I am done after the latest bout of force fed ads...

kennymccartney

Regular

2220 Views

6 replies

15 likes

Account
Other
Premium
Subscription
  • 2220 Views
  • 6 replies
  • 15 likes

Connect to Facebook button pop up not accessible

I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. When I try to change tabs, I can visibly see the pop up in ...

Casual Listener

  I am trying to connect my facebook to my spotify account. When I click the connect to facebook button on the app, it clearly animates as if pressed, but no pop up appears for log in details. ...

Random_Drake

Casual Listener

548 Views

2 replies

0 likes

Account
Other
  • 548 Views
  • 2 replies
  • 0 likes

Robbed

PlanFree but paid for premium Country MexicoDeviceHp laptop Operating SystemWindows 10 My Question or Issue I was going to pay the university discount, but unfortunately, my university didn't appear, so like anybody would've done they would put cance...

Newbie

Plan Free but paid for premium  Country  Mexico Device Hp laptop  Operating System Windows 10   My Question or Issue  I was going to pay the university discount, bu...

Maxim

Spotify Star

441 Views

1 replies

0 likes

Premium
Subscription
  • 441 Views
  • 1 replies
  • 0 likes

After logging out no premium

PlanPREMIUM FamilyCountryThe NetherlandsDeviceOneplus 6Operating SystemAndroid My Question or IssueAfter logging out and logging back in on my phone it says I don't have premium. My girlfriend has a family plan and has tried to reinvite me but I'm no...

Casual Listener

Plan PREMIUM Family Country The Netherlands Device Oneplus 6 Operating System Android   My Question or Issue After logging out and logging back in on my phone it says I don't have prem...

Noah

Spotify Star

1466 Views

5 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
  • 1466 Views
  • 5 replies
  • 0 likes

Solved!! Forgot password and username, attached e-mail account no longer existing

PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2016 My Question or Issue: Hi, i've used my Facebook account to register for Spotify and log in but closed my Facebook account about a year ago. I also closed the attached e-mail account shortly after ...

Casual Listener

Plan Premium Country Germany Device Samsung Galaxy A3 2016     My Question or Issue:   Hi,   i've used my Facebook account to register for Spotify and log in but close...

jaythetoader

Casual Listener

904 Views

4 replies

0 likes

Account
Login
  • 904 Views
  • 4 replies
  • 0 likes

Local Files Family Account

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files?

Visitor

I am currently using a normal spotify premium account and so far my sister can't sync the songs I have that are local files. Would having a family account allow her to download my local files? &nbsp...

Noah

Spotify Star

2042 Views

1 replies

0 likes

Account
Premium
  • 2042 Views
  • 1 replies
  • 0 likes

Edit Accounts

I want to change info: Mobile Nokia - WOMPlanPremiumCountry ChileDeviceNokia 5Operating SystemAndroid (Image removed by a Rock Star for security)

Regular

I want to change info: <Mod edit: Personal info>   Mobile Nokia - WOM Plan Premium Country  Chile Device Nokia 5 Operating System Android   (Image removed by a Rock ...

MrHLeo92

Regular

613 Views

4 replies

0 likes

Account
  • 613 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution cant't login on my tesla model S

Hi, I have a premium account with facebook login.I have also a "device password" that I use on my mobile.I am unable to login to my Family Premium account on my new Tesla Model S.I am unable to generate a new device password for the car.thanks for yo...

Regular

Hi,   I have a premium account with facebook login. I have also a "device password" that I use on my mobile. I am unable to login to my Family Premium account on my new Tesla Model S. ...

Alfredo

Roadie

37834 Views

6 replies

0 likes

Login
Premium
  • 37834 Views
  • 6 replies
  • 0 likes

Solved!! Can't login with my username

PlanFreeCountry GreeceDeviceHP Laptop - Opera BrowserOperating SystemWindows 10My Question or Issue My username is "Noelind" but Spotify doesn't to recognize it on the login page. Once I went throught the "Forgot your password" process, Spotify said ...

Casual Listener

Plan Free Country  Greece Device HP Laptop - Opera Browser Operating System Windows 10 My Question or Issue  My username is "Noelind" but Spotify doesn't to recognize it on the log...

Noah

Spotify Star

9217 Views

3 replies

0 likes

Account
Login
  • 9217 Views
  • 3 replies
  • 0 likes

I WAS CHARGED FOR THE STUDENT PREMIUM BUT I CANT USE IT

Philippines Operating SystemAndroidSamsung A7 My Question or Issue I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and cant back, I was charged already and cant use the premium.

Newbie

Philippines  Operating System Android Samsung A7   My Question or Issue  I suscribe for student premium I was about to upload pictures for my sheerID and I exit to the page and c...

Maxim

Spotify Star

346 Views

1 replies

0 likes

Premium
  • 346 Views
  • 1 replies
  • 0 likes

itunes account and hotmail account - double charge

PlanPremiumCountry DeviceiPhone 6s My Question or Issue It seems I have double accounts.I discovered that I pay 129SEK through my Apple-id for Spotify premiumand at the same time I pay 99SEK for an account through my hotmail!!I don't understand how t...

Newbie

Plan Premium Country   Device iPhone 6s     My Question or Issue  It seems I have double accounts. I discovered that I pay 129SEK through my Apple-id for Spotify premium...

Noah

Spotify Star

712 Views

1 replies

0 likes

Account
Subscription
  • 712 Views
  • 1 replies
  • 0 likes

Unable to claim Artist profile and our song was released onto wrong account

PlanPremium (free trial)CountryUnited Kingdom DevicePCOperating SystemWindows 10 My Question or Issue Hi, We are a group called odyssey, and recently we released a track through landr. The track got released onto the wrong artist profile:https://open...

Casual Listener

Plan Premium (free trial) Country United Kingdom  Device PC Operating System Windows 10   My Question or Issue   Hi,  We are a group called odyssey, and recently we re...

Maxim

Spotify Star

497 Views

1 replies

0 likes

Account
  • 497 Views
  • 1 replies
  • 0 likes

My Account has Changed

Plan - PremiumFree/PremiumCountry - United States DeviceiPhone 6S and Macbook. Operating System(iOS 10, Android Oreo, Windows 10,etc.) iPhone 6S and MacbookMy Question or Issue My account has completely changed. All of my playlists have disapeared an...

Newbie

Plan - Premium Free/Premium Country - United States   Device iPhone 6S and Macbook.  Operating System (iOS 10, Android Oreo, Windows 10,etc.)  iPhone 6S and Macbook My Qu...

Loxer

Community Legend

625 Views

1 replies

0 likes

Account
  • 625 Views
  • 1 replies
  • 0 likes

Can't change my Country/Region

I can't edit anything, including my Country/Region because of an error. This error being that nothing gets through because, for some reason, whenever I hit "Save Profile" red text comes underneath the email box and says "We're sorry, that email is ta...

Casual Listener

  I can't edit anything, including my Country/Region because of an error. This error being that nothing gets through because, for some reason, whenever I hit "Save Profile" red text comes under...

Luke

Community Legend

587 Views

1 replies

0 likes

Account
  • 587 Views
  • 1 replies
  • 0 likes

Paid $0.99 for premium deal, received error on payment which came out but no premium subscription

I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had not). The money has come out of my account though ...

Newbie

I had two hours left to claim the $0.99 for 3 months of premium subscription. I went to pay for this and it encountered an error saying that I had previously already received such a deal (which I had...

n3rlx17pckdnju9

Newbie

426 Views

1 replies

0 likes

Account
Premium
Subscription
  • 426 Views
  • 1 replies
  • 0 likes

Spotify pausing for phantom other user

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does. I have reset my password and logged out on all devices. Th...

Newbie

For the last 2 days my spotify premium account has been intermittently pausing during play, due to another user using my account. Spotify does not identify the other user as it normally does.  ...

Loxer

Community Legend

658 Views

1 replies

1 likes

Account
Premium
Subscription
  • 658 Views
  • 1 replies
  • 1 likes

How to change country

Hi there! I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site and thats the problem.How I can change country to make pa...

Newbie

Hi there!  I usually used a Spotify free in my country (Poland), but now Im in UK for work for a long time, and I want to buy premium, however I try, its imposible to change country on app/site...

Loxer

Community Legend

605 Views

1 replies

0 likes

Account
  • 605 Views
  • 1 replies
  • 0 likes