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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1078324 Views
  • 118 replies
  • 104 likes
  • Account
  • 1078324 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49599 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49599 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145873 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145873 Views
  • 4840 replies
  • 118 likes

Payment cancellation

I signed up for the student discount $5.99 a month, not realising you had to be in a college or uni. I’m in High school. I haven’t got an account but my bank details were listed and ths money has been taken from my account. I would like to cancel my ...

  • Newbie
  • I signed up for the student discount  $5.99 a month, not realising you had to be in a college or uni. I’m in High school. I haven’t got an account but my bank details were listed and ths money h...
  • Nightslash360
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium account hacked / account changed

Over the last couple of weeks, I will be listening to music when it will cut off and start playing through another device (through spotify connect I think). I keep setting it to offline mode however I woke up this morning and this person has complete...

  • Newbie
  • Over the last couple of weeks, I will be listening to music when it will cut off and start playing through another device (through spotify connect I think). I keep setting it to offline mode however ...
  • Larshi1994
  • Casual Listener
  • 761 Views
  • 4 replies
  • 0 likes
  • 761 Views
  • 4 replies
  • 0 likes

Superuser Contribution Duplicated albums

I've encountered that there are dublicate albums. Funny thing, when I go to the artist's profile, only one album appears. But both albums have different ID, and they appear when I click on the certain album.Here are examples: https://open.spotify.com...

  • Casual Listener
  • I've encountered that there are dublicate albums. Funny thing, when I go to the artist's profile, only one album appears. But both albums have different ID, and they appear when I click on the certai...
  • Jemi
  • Spotify Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to claim a second artist page as manager?

HiI already have an artist page, but I am now going to mange an other artists page so I need to claim her artist profile. Regardless of which of the provided links i press in order to claim it I end up in my page instead of her. For instans I am usin...

  • Roadie
  • Hi I already have an artist page, but I am now going to mange an other artists page so I need to claim her artist profile. Regardless of which of the provided links i press in order to claim it I en...
  • Jemi
  • Spotify Legend
  • 822 Views
  • 1 replies
  • 0 likes
  • Account
  • 822 Views
  • 1 replies
  • 0 likes

Solved!! Can not change my password

I can't seem to change my password for some reason... See printscreen.

  • Casual Listener
  • I can't seem to change my password for some reason... See printscreen.
  • Siljuska
  • Casual Listener
  • 424 Views
  • 6 replies
  • 0 likes
  • 424 Views
  • 6 replies
  • 0 likes

Forgot password, no email

I'm logged in in my spotify-account with Premium on my phone, but tried to log in on my computer. I have forgotten my password and didn't registered my email on this spotify-account. What do I do?

  • Casual Listener
  • I'm logged in in my spotify-account with Premium on my phone, but tried to log in on my computer. I have forgotten my password and didn't registered my email on this spotify-account. What do I do?&nb...
  • jeanettenht
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! My account is not in search result

When i try to find my accoun on search my name don't come out.There is a setting to do?

  • Regular
  • When i try to find my accoun on search my name don't come out. There is a setting to do?
  • Maxim
  • Spotify Star
  • 456 Views
  • 11 replies
  • 0 likes
  • 456 Views
  • 11 replies
  • 0 likes

Fick deine mutter

I‘m always offline when i‘m Outside even with my highspeed internet... why ?

  • Casual Listener
  • I‘m always offline when i‘m Outside even with my highspeed internet... why ? 
  • xdodiks
  • Casual Listener
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted subscription to a Family account

Hi everyone:This morning I received an email welcoming to my Family Plan and asking me to include family members users. But I haven't subscribe myself to a Family Plan. I logged into my account and I discovered that I already had five unknow users (b...

  • Casual Listener
  • Hi everyone: This morning I received an email welcoming to my Family Plan and asking me to include family members users.   But I haven't subscribe myself to a Family Plan.   I logged i...
  • Pakochin
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 292 Views
  • 2 replies
  • 0 likes

not able to connect

Goodmorning, when i try to log in with fb, spotify says that i am currently set to offline. And asks me to connect. When I do so, nothing happens. Just a black screen. What to do??

  • Casual Listener
  • Goodmorning, when i try to log in with fb, spotify says that i am currently set to offline. And asks me to connect. When I do so, nothing happens. Just a black screen.  What to do??
  • IB18
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

404 Error on login

Any ideas? On PC app btw I Don't have a facebook so how would I be able to fix this?Without making one...

  • Casual Listener
  • Any ideas? On PC app btw   I Don't have a facebook so how would I be able to fix this? Without making one...
  • TripleRX
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 463 Views
  • 2 replies
  • 0 likes

i have some people using my account

i just realized i got super annoying problem. some people keep interupting me while i'm using my spotify. it says that another device is using it and none of it was mine. it annoyed me big time and i need it to be fixed. thx

  • Newbie
  • i just realized i got super annoying problem. some people keep interupting me while i'm using my spotify. it says that another device is using it and none of it was mine. it annoyed me big time and i...
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • Other
  • 141 Views
  • 1 replies
  • 0 likes

Notifications

Hello, and thanks for your help.I activated the push and e-mail notifications from the notification settings page but it seems like nothing appears on my phone nor my mails. Any way to fix that please?

  • Newbie
  • Hello, and thanks for your help. I activated the push and e-mail notifications from the notification settings page but it seems like nothing appears on my phone nor my mails.  Any way to fix...
  • OneByBoo
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

paguei o boleto e ainda nao liberou o premiun

ola boa noite fiz o **bleep** do boleto no sabado dia 03/02/18 e ate agora dia 06/02/18 ainda nao liberaram o premium ja desinstalei e reinstalei o programae tambem ja havia temtado pagar com cartao de credito a conta de estudanteo **bleep** foi efet...

  • Newbie
  • ola boa noite  fiz o **bleep** do boleto no sabado dia 03/02/18 e ate agora dia 06/02/18 ainda nao liberaram o premium  ja desinstalei e reinstalei o programa e tambem ja havia  tem...
  • Luan
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

My Bands Song Wont show up for others

I Have Made a Artist account and it has been verified and I have 1 song up but when other people look up my bands name or the song it doesnt come up.

  • Casual Listener
  • I Have Made a Artist account and it has been verified and I have 1 song up but when other people look up my bands name or the song it doesnt come up.
  • Maxim
  • Spotify Star
  • 274 Views
  • 5 replies
  • 0 likes
  • Account
  • 274 Views
  • 5 replies
  • 0 likes

Worng email

I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword

  • Newbie
  • I need help so when i created my account i put in the a non existing account email so that means i can not restore my pasword
  • kejt_
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Spotify and Roku

I’ve finally figured out that Spotify will never support Roku. I’m out after 3 years. My family used to love Spotify, but now I understand they’re an evil corporation that doesn’t give a **bleep** about their customers. So funny that their Roku page ...

  • Newbie
  • I’ve finally figured out that Spotify will never support Roku. I’m out after 3 years.  My family used to love Spotify, but now I understand they’re an evil corporation that doesn’t give a **blee...
  • vikascoder
  • Newbie
  • 436 Views
  • 2 replies
  • 5 likes
  • 436 Views
  • 2 replies
  • 5 likes

Superuser Contribution A problem with my account

I forgot my password and I check the night before they put me out and my user name was mercampillo8 so I put that user name and my usual password and it didn’t work so I put that I forgot my password and the send me an email saying that my user name ...

  • Newbie
  • I forgot my password and I check the night before they put me out and my user name was mercampillo8 so I put that user name and my usual password and it didn’t work so I put that I forgot my password...
  • Daisy
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Using a german premium account in Brasil

Howdy I am on a vacation trip in Brasil for some days, and I am in Germany now and have a premium.Now my question: Am I able to listen to Spotify while I am in Brasil ?Thanks a lot in advance,Danskmand

  • Newbie
  • Howdy 🙂 I am on a vacation trip in Brasil for some days, and I am in Germany now and have a premium. Now my question: Am I able to listen to Spotify while I am in Brasil ? Thanks a lot in advan...
  • Nadja1
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes