Never listened/liked tracks in my Favorite Songs

[AmbraBernstein]

Hallo,

I use my free account on my Windows laptop and recently within my Favorite Songs list started to appear tracks that I never listened to nor liked. Furthermore these are stuff which I would never listen to (eg. Ariana Grande).

What is happening? Is it some sort of bug or someone is getting into my account?

Thank you for helping.

[Jose_M]

Hi @AmbraBernstein!

Sounds like someone else might have gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks! Let me know if there's anything else I can help with 🙂

[AmbraBernstein]

Hi Jose,

Thanx for replying. I don't clearly understand which steps do I have to take. Caould you please explain this better?

Is there a way to check if someone gained my dates for Spotify?

I have never got an email that said that someone came into my account with a different device..

Thank you

[Jose_M]

Hello @AmbraBernstein!

When someone logs in your account, you don't get an email. That's why you weren't notified if someone accessed you account.

These are steps you should take just in case:

• Remove all your offline devices here.
• Change you Spotify password here.

You can find more info about this here.

Hope this helps and let me know how you get on!

[MarkCole0401]

You probably have autoplay on, if you go into your settings and go under playback, switch autoplay off. This is a natural feature on Spotify to help reccomend music it thinks you’ll like.

[AmbraBernstein]

It may recommend me music but it never happened before that I find music which does not have anything to do with my attitudes in my Favourite folder.

[Jose_M]

Hello! Did you try those steps? Can you let me know if that made a difference or is it still happening?

[AmbraBernstein]

Hi,

I tried but yesterday happened again that a lot of songs that I did not chose came out. I don't know if they were already there but this is very strange!!!

I also changed my FB password (I use the FB account for the login)...

[Jose_M]

Hello @AmbraBernstein!

In this case I'd recommend following the second steps suggested in this support article:

https://support.spotify.com/article/someone-has-gained-access-to-my-account/

Hope this helps and let me know how things go!