Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
551682 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
130926 Views
74 replies
12 likes
My Hulu account is currently linked to my wife's Spotify account but I recently signed up for the student premium plan and would like to link my Hulu up with my Spotify plan. Is there any way to do this without cancelling her account? She doesn't wan...
My Hulu account is currently linked to my wife's Spotify account but I recently signed up for the student premium plan and would like to link my Hulu up with my Spotify plan. Is there any way to do t...
Spotify Legend
498 Views
1 replies
0 likes
Plan- PremiumCountry- Australia Device Samsung Galaxy S9My Question or IssueI recently purchased a new phone going from apple to samsung, I have a family premium spotify account that I use with my partner, since getting my new phone i cannot log into...
Plan- Premium Country- Australia Device Samsung Galaxy S9 My Question or Issue I recently purchased a new phone going from apple to samsung, I have a family premium spotif...
Community Legend
526 Views
7 replies
0 likes
Hey!I have two accounts. One free and one premium. The premium one is allways logged in on my smartphone, but I want to find out the password for this account. If I send the restoration mail, it doesnt land in any of my mail boxes (I checked them all...
Hey! I have two accounts. One free and one premium. The premium one is allways logged in on my smartphone, but I want to find out the password for this account. If I send the restoration mail, it do...
Community Legend
213 Views
1 replies
0 likes
PlanfreeCountry turkeyDevicelg g3Operating System My Question or Issue i am trying to get a premium account. i was in a family group before but now i want to make a payment for my personal premium account. i am sure that i am writing every informatio...
Plan free Country turkey Device lg g3 Operating System My Question or Issue i am trying to get a premium account. i was in a family group before but now i ...
Community Legend
824 Views
1 replies
0 likes
PlanPremiumCountry USADeviceWindows LaptopOperating SystemWindows 10 My Question or Issue Ok so my account got hacked again, and they changed the email and password. People keep linking me to some spotify support ticket thing, but I've done it 4 time...
Plan Premium Country USA Device Windows Laptop Operating System Windows 10 My Question or Issue Ok so my account got hacked again, and they changed the email and ...
Spotify Legend
1004 Views
7 replies
0 likes
Hello I'd like to use the Wrapped 2018 feature that I received email about. However first thing it does is request access to my personal spotify data. Questions: 1. do I give access to this data to a different legal entity than Spotify? If so why? Wh...
Hello I'd like to use the Wrapped 2018 feature that I received email about. However first thing it does is request access to my personal spotify data. Questions: 1. do I give ...
Regular
1461 Views
5 replies
5 likes
My Question or Issue My account:21mgj4fw5o5zwnnmodxz4bnuiAnd i couldn't log in because this username change. Can you please change back to the original username?
My Question or Issue My account:21mgj4fw5o5zwnnmodxz4bnui And i couldn't log in because this username change. Can you please change back to the original username?
Spotify Star
335 Views
3 replies
0 likes
PlanPremiumCountryUnited States My Question or IssueI noticed when I went to play songs that there were songs in my history I had never listened to before. They were artists and playlists I had never even heard of. Well, lo and behold, I went on my a...
Plan Premium Country United States My Question or Issue I noticed when I went to play songs that there were songs in my history I had never listened to before. They were ar...
Casual Listener
1137 Views
6 replies
0 likes
I cannot login the app on my Moto G4+. The behavior is as follows.. I click on the app icon.. The app opens on the login page. My user name and password are not displayed.. I fill in my user name and password (I also tried my email address, and also ...
I cannot login the app on my Moto G4+. The behavior is as follows. . I click on the app icon. . The app opens on the login page. My user name and password are not displayed. . I fil...
Spotify Star
246 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung Galaxy S8, PCOperating SystemAndroid (not sure which version) and Windows 10 My Question or Issue This has been going on for about 8 months now. Every day or two my account will stop playing my music because my "acc...
Plan Premium Country UK Device Samsung Galaxy S8, PC Operating System Android (not sure which version) and Windows 10 My Question or Issue This has been going on for ab...
Spotify Star
471 Views
3 replies
0 likes
i Login with Facebook and my Facebook account was recently deleted and I was wondering how I can view or change my email address. I have the username but don’t know the pass.
i Login with Facebook and my Facebook account was recently deleted and I was wondering how I can view or change my email address. I have the username but don’t know the pass.
Roadie
272 Views
1 replies
0 likes
PlanPremiumCountryIreland My Question or IssueIt looks like someone else got access to my account. My playlists keep getting deleted, other playlists pop up with music I've never listened to, and sometimes when I'm listening, playback stops as it swi...
Plan Premium Country Ireland My Question or Issue It looks like someone else got access to my account. My playlists keep getting deleted, other playlists pop up with music I've n...
Roadie
413 Views
1 replies
0 likes
Hi!I was not using Spotify for two months, and now I can't log in my account.When I want to reset my password, it says "The username or email you provided is not associated with an active Spotify account.", and when I want to sign up, it says this em...
Hi! I was not using Spotify for two months, and now I can't log in my account. When I want to reset my password, it says "The username or email you provided is not associated with...
Spotify Star
1216 Views
1 replies
0 likes
DeviceSamsung UN46F6400My Question or IssueWhere is the App for Samsung TV (2013?) There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. , etc. etc.... I I want to subscribe to Spotify, but if It's not avaialbe on ...
Device Samsung UN46F6400 My Question or Issue Where is the App for Samsung TV (2013?) There are apps for Pandora, TuneIn Radio, IHeart Radio, HuLu, Netflix, Amaz_n, Vudu, etc. ,...
Casual Listener
1185 Views
2 replies
0 likes
PlanPremiumCountry Italy My Question or Issue Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks
Plan Premium Country Italy My Question or Issue Hi all, mi Spotify Wrapped 2018 stop working at page 7, how is it possible? Thanks
Spotify Star
1030 Views
3 replies
1 likes
PlanPremiumCountry EnglandDeviceiPhone 6Operating SystemiOS 10 My Question or Issue Why don’t I have a ‘Top Songs 2018’ playlist?I have tried pressing the link to get the playlist but all I have is a refreshers playlist. I have listened to over 35,00...
Plan Premium Country England Device iPhone 6 Operating System iOS 10 My Question or Issue Why don’t I have a ‘Top Songs 2018’ playlist? I have tried pressing the link to...
Casual Listener
1336 Views
5 replies
0 likes
PlanFreeCountry USA DeviceHome Built Desktop PCOperating SystemWindows Version 6.1 Build 7601 SP1 My Question or IssueYo I made my account on January 1st of 2014 and made my first Stared 2 days later (Let her Go - Passanger). Now according to my page...
Plan Free Country USA Device Home Built Desktop PC Operating System Windows Version 6.1 Build 7601 SP1 My Question or Issue Yo I made my account on January 1st of 2014 ...
Casual Listener
239 Views
1 replies
0 likes
Planwas PremiumCountrynorwayDevicePCOperating SystemWindows 8 My Question or Issue all my playlists are gone and have been replaced by some random ones ive never seen before
Plan was Premium Country norway Device PC Operating System Windows 8 My Question or Issue all my playlists are gone and have been replaced by some random ones ive never seen be...
Community Legend
212 Views
1 replies
0 likes
Hey everyone. I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pages with my name (inbal), no picture, and each artist page is linke...
Hey everyone. I am session singer, and I have sold vocals to many producers which released them on spotify with my name. The situation right now is that there are a bunch of artist pag...
Composer
982 Views
6 replies
0 likes
PlanPremium Country DeviceAndroidOperating SystemAndroid oreo My Question or IssueI have added a song of artists that has zero playlists on the "Discover on" why my playlist isn't poping up there at the " About-Discover on"?Thanks.
Plan Premium Country Device Android Operating System Android oreo My Question or Issue I have added a song of artists that has zero playlists on the "Discover on" w...
Spotify Star
217 Views
1 replies
0 likes
