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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398289 Views
  • 948 replies
  • 107 likes
  • Account
  • 398289 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171405 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171405 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99085 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99085 Views
  • 68 replies
  • 10 likes

Superuser Contribution Spotify to Chromecast audio paused casting problem.

Hello.Have a premium account as you can see on my account. Having a problem with spotify stoping music frequently when I cast to Chromecast audio. Has seen in the forum that many have had or still have this problem. Uses a Samsung Galaxy A3 and two d...

  • Regular
  •  Hello. Have a premium account as you can see on my account.   Having a problem with spotify stoping music frequently when I cast to Chromecast audio. Has seen in the forum that many...
  • Jerik2
  • Regular
  • 786 Views
  • 5 replies
  • 0 likes
  • Premium
  • 786 Views
  • 5 replies
  • 0 likes

Superuser Contribution I want to switch family to get premium

PlanFree/PremiumCountry SwedenDeviceIphone 6s, ComputerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I woukd like to change my membership and join another family who has premium but it says that i can't do it. It says t...

  • Casual Listener
  • Plan Free/Premium Country  Sweden Device Iphone 6s, Computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I woukd like to change my m...
  • Jemi
  • Spotify Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • Premium
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can’t login into my premium account!! ))):

Plan Free Device (iPhone 7) Operating System (iOS 10) My Question or Issue I am using this account just to ask my question. So there is a very strange problem with my premium account. One day when I turned on the app I was logged off (I don’t know wh...

  • Visitor
  •   Plan Free Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I am using this account just to ask my question.  So there is a very strange problem ...
  • Jemi
  • Spotify Legend
  • 836 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 836 Views
  • 3 replies
  • 0 likes

Superuser Contribution charged for a cancelled subscription

PlanFreeCountry England DeviceIPhone 7+Operating SystemiOS 11 My Question or Issue A couple of months ago (late June) I purchased the 3 months of Spotify premium for £9.99. Shortly after I cancelled it ( so I don’t get charged again after the three m...

  • Casual Listener
  • Plan Free Country  England  Device IPhone 7+ Operating System iOS 11   My Question or Issue  A couple of months ago (late June) I purchased the 3 months of Spotify premi...
  • Jemi
  • Spotify Legend
  • 976 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 976 Views
  • 5 replies
  • 0 likes

Superuser Contribution Says you r offline please go online to connect

I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because it says I am offline. This has happened a bunch bef...

  • Regular
  • I opened the app and I was logged out. When logging back in it says I am offline and I must go online in order to log in. But I can't go online because I am not logged in. But I can't log in because ...
  • Daisy
  • Spotify Legend
  • 970 Views
  • 8 replies
  • 0 likes
  • Account
  • 970 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Playlist eliminada

Hola!He perdido mi playlist "CURRO"No se que ha pasado pero un día ya no estaba en mis playlistsAlguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy premium pero no hay manera de encontrarla... Usuario: carlospamplona Gracia...

  • Newbie
  •     Hola! He perdido mi playlist "CURRO" No se que ha pasado pero un día ya no estaba en mis playlists Alguien puede ayudarme a recuperarla? Tambien las tenia descargadas ya que soy pr...
  • Jemi
  • Spotify Legend
  • 425 Views
  • 2 replies
  • 0 likes
  • Premium
  • 425 Views
  • 2 replies
  • 0 likes

Someone else is using my account

PlanPremiumCountry Germany My Question or Issue Hi guys, it seems that some one else is using my account. Evertime I check there are some new playlists that I'm following, though I never listened to them or even saw them. I am logging in with my Face...

  • Visitor
  •   Plan Premium Country  Germany  My Question or Issue   Hi guys,   it seems that some one else is using my account. Evertime I check there are some new playlists tha...
  • Josiah_Laurens
  • Music Fan
  • 534 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Me hicieron un cobro doble en mi tarjeta de debito

Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con soporte tecnico de spotify Pero nisiquiera responden m...

  • Casual Listener
  • Hola buenas tardes alguien me podria dar apoyoo con Spotify Me Hizo un cargo doble en mi Tarjeta de debito y quiero solucion A Este Problema, que me regresen mi dinero trato de Hacer contacto con sop...
  • Jemi
  • Spotify Legend
  • 36288 Views
  • 26 replies
  • 14 likes
  • Other
  • 36288 Views
  • 26 replies
  • 14 likes

Superuser Contribution How are streams counted?

I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have been streaming his music pretty much nonstop on re...

  • Casual Listener
  • I'm following a very small artist who's just starting out and I want to support his music career. He just released his first song over a week ago I think, and I want to help. For two days now, I have...
  • Jemi
  • Spotify Legend
  • 44273 Views
  • 5 replies
  • 2 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 44273 Views
  • 5 replies
  • 2 likes

Superuser Contribution Cannot login through Facebook after changing email on facebook

PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue Hi all, I changed my email on facebook and I think this is causing some problems with Spotify/Hulu. I cannot login through facebook, even though the facebook...

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  Hi all,  I changed my email on facebook and I think this is ...
  • Jemi
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Serbia

HelloI am from Norway and have a friend in Serbia.It is not possible to have an account for serbians.Is it OK and a solution that I make an account, pay for it and so he uses it with my details.So can he pay me the monthly amount .guntun63

  • Newbie
  • Hello I am from Norway and have a friend in Serbia. It is not possible to have an account for serbians. Is it OK and a solution that I make an account, pay for it and so he uses it with my details...
  • Jemi
  • Spotify Legend
  • 1162 Views
  • 1 replies
  • 0 likes
  • Account
  • 1162 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant search artists or songs

Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my settings it shows that iam online. This is a new issue ...

  • Casual Listener
  • Hello, when I go under search to search for an artist or a song that are on spotify I get a message that says ' no offline results found go online to search million of songs' but when I go on my sett...
  • Jemi
  • Spotify Legend
  • 12085 Views
  • 5 replies
  • 1 likes
  • Account
  • 12085 Views
  • 5 replies
  • 1 likes

Superuser Contribution I Don't Want to Listen to These Crude Ads!

PlanFreeCountryUS DeviceChromebookOperating SystemChrome OSMy Question or Issue/complaint I listen to Spotify almost daily and am fine to listen to most of the ads. But recently I have noticed that there are a few ads that use crude words and/or othe...

  • Casual Listener
  • Plan Free Country US  Device Chromebook Operating System Chrome OS My Question or Issue/complaint  I listen to Spotify almost daily and am fine to listen to most of the ads. But re...
  • Jemi
  • Spotify Legend
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Paying for an account I do not own!

I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twice. Is there any way to cancel the subscription? I d...

  • Casual Listener
  • I just created this account to be able to post here. But I am getting text messages from Spotify to my phone saying that I have been charged for the monthly fee (P149). This has already happened twic...
  • Jose_M
  • Spotify Star
  • 451 Views
  • 3 replies
  • 1 likes
  • Account
    Security
    Subscription
  • 451 Views
  • 3 replies
  • 1 likes

Streams decreasing

Hey guys, I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg. I am wondering as to why overnight my streams gave decreased by over 200? If anyone could help me with this that would be amazi...

  • Newbie
  • Hey guys,   I am a certified Spotify artist, I have recently released my first single House of Stone, my name is Angus Legg.   I am wondering as to why overnight my streams gave decreas...
  • jsannn
  • Community Legend
  • 1408 Views
  • 1 replies
  • 0 likes
  • Account
  • 1408 Views
  • 1 replies
  • 0 likes

Solved!! How to kick out a thief using my account?

Hi! So a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have "logged out all devices" or whatever, also like 3-4 times. BUT it does NOT work. Th...

  • Casual Listener
  •   Hi!  So  a mobilephone was stolen like 6 months ago, and since then the thief has had access to my spotify account. I have tried changing the password 3-4 times, I have...
  • Jose_M
  • Spotify Star
  • 1277 Views
  • 5 replies
  • 1 likes
  • Account
    Subscription
  • 1277 Views
  • 5 replies
  • 1 likes

Help Iv'e Been Hacked

PremiumCountry USA Device(iPhone 7+)Operating System(iOS 10) My Question or Issue Ok so my account is being used by another person in chrome web browser except that its not me. I've tried logging out on all open browsers and changed my password but i...

  • Newbie
  • Premium Country  USA  Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue  Ok so my account is being used by another person in chrome web browser except t...
  • Josiah_Laurens
  • Music Fan
  • 250 Views
  • 1 replies
  • 0 likes
  • Security
  • 250 Views
  • 1 replies
  • 0 likes

Login

Free PlanFree/PremiumCountry i phone 7 Question or Issue I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again later. How do I fix this ?

  • Casual Listener
  • Free Plan Free/Premium Country  i phone 7   Question or Issue  I am a Starbucks partner and everytime I try to log in to my premium it says something went wrong and to try again ...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 3 replies
  • 0 likes
  • Login
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Two account on the same email

PlanFree/PremiumCountry My Question or Issue Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was logged in with account 1 on the app and suddenly it had changed to accoun...

  • Visitor
  • Plan Free/Premium Country   My Question or Issue   Hi, i have two accounts on my email and want to close one of them because the one that i dont use is blockning the one i use. I was l...
  • Keanu_C
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • Account
  • 511 Views
  • 1 replies
  • 0 likes

Two Accounts

PlanPremiumCountryAustralia DeviceiPhone SEOperating SystemWindows 10 Hi,I have an issue where I have two accounts. One I made using login through facebook which has premium.(1)The other I made before making the facebook spotify account (2).I was try...

  • Casual Listener
  • Plan Premium Country Australia   Device iPhone SE Operating System Windows 10   Hi, I have an issue where I have two accounts. One I made using login through facebook which has...
  • Keanu_C
  • Community Legend
  • 519 Views
  • 1 replies
  • 1 likes
  • Account
  • 519 Views
  • 1 replies
  • 1 likes