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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80604 Views

9 replies

2 likes

Account
Login
  • 80604 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654564 Views

13 replies

4 likes

Account
  • 654564 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735132 Views

18 replies

29 likes

  • 735132 Views
  • 18 replies
  • 29 likes

Deleat Account

Hey I want to deleat my Account but I don't know how and can I have my playlists transfer on a new account?

Newbie

Hey I want to deleat my Account but I don't know how and can I have my playlists transfer on a new account?

Loxer

Community Legend

388 Views

1 replies

0 likes

Account
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile name?

So it appears that you are not able to chance youre profile name and yet i find many topics about this so i am not the only one whom wants this? Create new account is bull! This feels like a moneygrab attempt,"hey lets charge double for the month you...

Regular

So it appears that you are not able to chance youre profile name and yet i find many topics about this so i am not the only one whom wants this?   Create new account is bull!   This fee...

Guido

Spotify Legend

1863 Views

1 replies

0 likes

Account
Login
  • 1863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username all alpha numeric characters

A few days ago, I signed up for the family premium plan and invited my daughter to connect. To accept the invite, you have to login to the web interface but when I checked her account name, it's all alpha numeric characters. I remember reading this c...

Casual Listener

  A few days ago, I signed up for the family premium plan and invited my daughter to connect.  To accept the invite, you have to login to the web interface but when I checked her account n...

Guido

Spotify Legend

2584 Views

1 replies

0 likes

Account
  • 2584 Views
  • 1 replies
  • 0 likes

Superuser Contribution Since many weeks, "Your mix of the week" displays the same songs

PlanPremiumCountryGermany DeviceWindows Desktop, iPhone 6, iPad Pro, Spotty on LMSOperating SystemiOS 10, Linux Tinycore, Windows 10 My Question or IssueSince many weeks, "Your mix of the week" displays the same songs, on all devices I use with Spoti...

Casual Listener

Plan Premium Country Germany  Device Windows Desktop, iPhone 6, iPad Pro, Spotty on LMS Operating System iOS 10, Linux Tinycore, Windows 10   My Question or Issue Since many weeks...

Guido

Spotify Legend

771 Views

5 replies

2 likes

Other
Premium
  • 771 Views
  • 5 replies
  • 2 likes

Spotify premium

Beste Spotify, Zojuist opende ik mijn spotify en zie ik dat mijn premium account uit staat en ik ineens op de free account zit. Via KPN heb ik een premium abbonement bij jullie, dus dit heb ik gelijk gecheckt bij hun of dit nog aan stond en dit stond...

Newbie

Beste Spotify,   Zojuist opende ik mijn spotify en zie ik dat mijn premium account uit staat en ik ineens op de free account zit. Via KPN heb ik een premium abbonement bij jullie, dus dit heb ...

Jose_M

Spotify Star

231 Views

1 replies

1 likes

Account
  • 231 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account got hacked

Dear Spotify Community,Im a member of a family premium account and my account got hacked. My songs and playlists I listened to are completely gone. Some different playlists and songs been added and my password has been changed. I thought that I put i...

Newbie

Dear Spotify Community, Im a member of a family premium account and my account got hacked. My songs and playlists I listened to are completely gone. Some different playlists and songs been added and...

Daisy

Spotify Legend

308 Views

1 replies

0 likes

Account
  • 308 Views
  • 1 replies
  • 0 likes

Incorrect Account Name

Hello, I've got my Spotify account connected to my Facebook account, so I have my Facebook name.A couple of months back I changed my name to Aleksander Tasevska Jensen on Facebook, but on Spotify it is yet to change, it still says Aleksander Jensen

Visitor

   Hello, I've got my Spotify account connected to my Facebook account, so I have my Facebook name. A couple of months back I changed my name to Aleksander Tasevska Jensen on Facebook, bu...

MauriceMV

Spotify Star

264 Views

1 replies

0 likes

Account
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Unable to Log in

I have a Spotify premium plan in Canada and I am using a OnePlus 6. When I try to log into my account it says that Spotify is currently set to offline and I need to set it to online in order to log in. How can o fix this issue?

Casual Listener

I have a Spotify premium plan in Canada and I am using a OnePlus 6. When I try to log into my account it says that Spotify is currently set to offline and I need to set it to online in order to log i...

Billy-J

Spotify Star

1038 Views

3 replies

0 likes

Account
  • 1038 Views
  • 3 replies
  • 0 likes

Deleting Accounts

Ok, look. Back then, when I was a Kid, I used to make several fake accounts with an E-mail that didn't even exist. Now I want to delete 'em all (like 2 or something) and to delete them I need to confirm an E-mail. Which I can't get. Because these E-m...

Casual Listener

Ok, look.   Back then, when I was a Kid, I used to make several fake accounts with an E-mail that didn't even exist. Now I want to delete 'em all (like 2 or something) and to delete them I nee...

Billy-J

Spotify Star

329 Views

1 replies

0 likes

Account
  • 329 Views
  • 1 replies
  • 0 likes

Solved!! I want to use Spotify in Korea.

PlanFree: I wanted to buy Premium to use in Korea but It says Card Number is incorrect.Country South KoreaDeviceAll (S9+, MacBook Pro, iMacPRO, (self-built computer))Operating SystemAll (Mojave 10.14 + Windows 10 + Ubuntu) My Question or Issue Before...

Newbie

Plan Free: I wanted to buy Premium to use in Korea but It says Card Number is incorrect. Country  South Korea Device All (S9+, MacBook Pro, iMacPRO, (self-built computer)) Operating System...

MattSuda

Spotify Star

32723 Views

4 replies

0 likes

Account
Login
Premium
  • 32723 Views
  • 4 replies
  • 0 likes

How to find user name from payment

Help! Just moved my SIM to my new iPhone and let it do its thing to set up. Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a recognised user and the other doesn’t have premium attached. Can I...

Visitor

Help! Just moved my SIM to my new iPhone and let it do its thing to set up.    Im being asked to log into Spotify but can’t recall which email address I used. I only have 2, one is not a ...

Billy-J

Spotify Star

1180 Views

1 replies

0 likes

Account
  • 1180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted Account Still Exist

Hi. I deleted my old profile and open a new with same e-mail. But when I search for my old account on spotify I can still see it. I can see the playlists and my profile picture too. I don't want to see my deleted profile in spotify. Can you help me ?...

Casual Listener

Hi. I deleted my old profile and open a new with same e-mail. But when I search for my old account on spotify I can still see it. I can see the playlists and my profile picture too. I don't want to s...

Guido

Spotify Legend

4511 Views

2 replies

1 likes

Account
  • 4511 Views
  • 2 replies
  • 1 likes

Email change on account created with Facebook

My Question or Issue I created my Spotify account using Facebook. I recently started using a new email address which Facebook and all the other websites allowed me to easily change. Spotify is the only one that doesn't allow me to change an email. Ev...

Casual Listener

   My Question or Issue  I created my Spotify account using Facebook. I recently started using a new email address which Facebook and all the other websites allowed me to e...

Maxim

Spotify Star

373 Views

3 replies

0 likes

Account
  • 373 Views
  • 3 replies
  • 0 likes

Unknown access into my account on web player (chrome)

PlanPremiumCountryMalaysiaDevice: iPhone 6, Windows 10 My Question or IssueRecently I've been getting notification on my Spotify App that "You're listening on Web Player (Chrome)". My recently played list was filled with unknown Club hits/Electronic ...

Newbie

Plan Premium Country Malaysia Device: iPhone 6, Windows 10   My Question or Issue Recently I've been getting notification on my Spotify App that "You're listening on Web Player (Chrome)"....

Maxim

Spotify Star

1282 Views

1 replies

0 likes

Account
  • 1282 Views
  • 1 replies
  • 0 likes

Solved!! [Security hole] Remote control devices on other networks through Spotify Connect

Hello community This is a serious security hole I've found on my Spotify Connect. If you have connected your Spotify to other devices, and now I'm able to control and connect that device even though I'm on an another network and on a far distance fro...

Casual Listener

Hello community   This is a serious security hole I've found on my Spotify Connect. If you have connected your Spotify to other devices, and now I'm able to control and connect that device eve...

jsannn

Community Legend

22441 Views

5 replies

3 likes

  • 22441 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Unknown devices connected to account -- Unable to remove

I have noticed several random playlists appearing on my account and discovered that there are several devices linked to my account that i do not recognize. (See attached picture) I do not own a PS4 let alone 3 of them. There is only one device that s...

Casual Listener

I have noticed several random playlists appearing on my account and discovered that there are several devices linked to my account that i do not recognize. (See attached picture) I do not own a PS4 l...

Guido

Spotify Legend

4093 Views

3 replies

1 likes

Account
Other
Premium
  • 4093 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Premium for Students program limitations

My Question or IssueI removed my daughter from our Spotify Family account. Now that she attends college in another city she signed up for Spotify Premium for Student account as she also wanted the included Hulu subscription. At our home she watched H...

Casual Listener

    My Question or Issue I removed my daughter from our Spotify Family account. Now that she attends college in another city she signed up for Spotify Premium for Student account as she ...

hess16

Casual Listener

1258 Views

2 replies

1 likes

Account
Other
Premium
  • 1258 Views
  • 2 replies
  • 1 likes

Superuser Contribution Account Not Connecting to Facebook

When using the spotify app on my macbook and on my iphone, my username is showing as a numeric string and my profile picture is not displaying. It seems that for some reason spotify is having trouble connecting with my facebook account. Of note, I ma...

Casual Listener

When using the spotify app on my macbook and on my iphone, my username is showing as a numeric string and my profile picture is not displaying. It seems that for some reason spotify is...

Peter

Spotify Legend

744 Views

6 replies

0 likes

Account
  • 744 Views
  • 6 replies
  • 0 likes