Announcements

Something wrong

Something wrong

I loged out of my Spotify acount (i dont remember why) and the they would not let me log in again.  I know perfectly well what my email and password are.  But everytime i pressed the "log in" butten it would say "logging in", but it would always change back to "log in".  I tryed that fro 3 or 4 hours, and nothing was happening.  And then i changed my password a fue times, but that would not work either.  Then all of a sudden it worked, but it logged in to my old facebook account.  I have another account with saved song of over 250 and my spechial playlist and I just got premium a week ago.  And all of that is gone and cant get into my old acount anymore.  

 

Is there something that I can do to get my new acount back??

Reply
1 Reply

Hey @1184621360,

Apologies for the late reply, but maybe I can still help 🙂

 

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts