Help Wizard

Step 1


Can't log into account.

Can't log into account.

Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my card details so how do we go about cancelling that payment if we can't log in to his account!!?? 

1 Reply

Hello @Awatts, welcome to the Spotify Community!

Please get in touch with the Spotify Team for this kind of problem. Click here, fill the form and wait for a response. You can also use Facebook or Twitter to contact the Spotify Team, if you want 🙂


Have a nice day!

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