Can't log into my account in the app.

Solved!
Reply
4 people liked this

Can't log into my account in the app.

zachcoyle61
Newbie
I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but as soon as I try to log into the app on my IPhone 6 plus it tells me incorrect password or username. Which obviously is wrong since I can get on the website with no issues at all. If anyone could help that would be great, I've had spotify for a long time now and I've never had any issues like this before. I'm a premium user and love it, but holy hell this is frustrating. I've sent emails to support to no avail, I've check my spam and no reply. Any help will be greatly appreciated. Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Solution! 33 people liked this

Re: Can't log into my account in the app.

Raxiel
Casual Listener
I have found a solution that works for me.

Your Spotify username is NOT the same as your email address
The website will accept the email address as a username but the app won't. Try removing everything after the @

So if you log into the site with Spotify.user@emailaccount.com try just Spotify.user

I discovered this after reverting to an old version of the app that won't accept an email address in that box, while the latest version accepts it and then fails.
95 Replies

Re: Can't log into my account in the app.

Rock Star 24
Rock Star 24

I have forwarded your post to the support team at Spotify. Hopefully someone will be in contact soon.

Thanks for your patience.

MattSudaRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 person liked this

Re: Can't log into my account in the app.

ellaschmoo
Regular

I'm having the exact same problem although it redirects me from the app to the website, a little red box comes up and says service is temporarily unavailable. I know I have the right log in details cos I can log in via facebook at the webiste. Its like the app wont open, have tried re-installing all the software, etc and have written to spotify to no avail. AM very upset cos is a premium account. I am out of Australia at the moment from where I set account up from but have not had this problem overseas before. Can anyone advise what to do? 

1 person liked this

Re: Can't log into my account in the app.

Community Manager
Community Manager

Hey @ellaschmoo  and @zachcoyle61,

 

Thanks for getting in touch.

 

Our support team will get back to you as soon as possible. It shouldn't be too long.

 

We'll be here if you need us.

 

Thanks!

 

 

 

 

6 people liked this

Re: Can't log into my account in the app.

mbridgers
Casual Listener

Same problem for me too!  I can login to the spotify website with my account, but I can't login to the app on my smart phone, tablet, or the app on my computer.  

On each device it says "Unable to Login.  Either the username or password is incorrect".

However, I use the same username and password at spotify.com and it lets me in every time.  I've changed my password at spotify.com several times, and I can always get into spotify.com, but I can never login to my devices.  

Please help!!!

 

Re: Can't log into my account in the app.

pdtraisci
Newbie

Same exact problem.... Can log into account online but not on apps.... Have tried resetting password several times. Thank you for any help.

Re: Can't log into my account in the app.

Community Manager
Community Manager

Hey @mbridgers and @pdtraisci,

 

Thanks for getting in touch.

 

Can you please send our support team an email using the contact form

 

They should be able to help.

 

Thanks!

Re: Can't log into my account in the app.

mbridgers
Casual Listener

Somehow the problem fixed itself in the last hour.  I can now login to the spotify app on my devices.  Yay!

Re: Can't log into my account in the app.

Community Manager
Community Manager

Hey @mbridgers,

 

That's amazing news, thanks for letting us know.

 

If it starts acting up again, give us a shout.

 

Have a great day!

 

 

Re: Can't log into my account in the app.

JK3
Casual Listener

I'm having the same problems.

Ipad - can't login despite changing password.

Open the app on my mac, add the new password and still no access.

Can log into profile online however can't listen to any music.

Please help.

SUGGESTED POSTS